Thumbtack - WON'T LET YOU DELETE OR EDIT REVIEWS
I received referrals on Thumbtack for weekly pool maintenance men.
The 1st one came a couple times and I never saw or heard from him, again! Unfortunately, I jumped the gun in leaving a positive review right away.
The 2nd referral was untrained, unlicensed, and I suspect running scams on me such as creating repairs then referring & conspiring with "repair guys" (on 2 occasions) who never fixed the problem, along w/ having me buy unbelievable amounts of gallons of jugs of chlorine tabs for the floater that he was allegedly stealing from me to use on other jobs.
This time I waited a few months before leaving a review but before the repair scam or theft.
I reported both bad experiences to Thumbtack, who not only refused to delete their two profiles for referrals to other unsuspecting victims, but informed me their policy did not allow me to delete or edit my reviews.
I guess that's their way to prevent bad reviews, but not an honest reflection of the type of individuals they are referring.
Reason of review: Review policy.
Location: Woodland Hills, California
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Comments
Please avoid publishing any personal information and promotional content
Same issue a wonderful hair stylist had me leave review and neglected to ever meet for second session to finish a $340 job thanks thumbtack not using your service again amongst other honorable competitors
I will never use Thumbtack again. It was wrong of me to pan a housecleaner when it was my fault for the issues.
I got a negative review from a client that was completely unwarranted and I had pictures and proof yet thumbtack would not change their policy I said you know this is something that needs to be addressed on a case-by-case issue this review went out on the world wide web and you cannot take it back all I could do was write a rebuttal but the first thing a potential client sees is the bad review that was a total lie I really wish I could sue them it is very upsetting for me because my business is my passion
I too gave a positive review after a lawn service first began. Then had all kinds of problems with them not showing up and even causing issues that cost me money. Need to be able to remove reviews if we choose to do so.
I too had an experience where the first job was okay with his sub-contractors doing a fine job. When it was time for him to do his own part in another area, he left the work unfinished. I wanted to delete the first review I gave for his company and not him even doing the job with his own hands, it was done by the other guys.....There should be an option wherein we Reviewers could delete our reviews!
I had the same experience. I jumped the gun on issuing a positive review and later had unfavorable experiences.
I didn't want to give a bad review thereafter but tried to retract the positive review in which no option was offered. It was disappointing and not a good way to inform others.
had same prob. Gave a vendor a horrible 1 star review because he never showed up for job.
I did not pay upfront, why would you do that?.
He ended up calling me and apologies, did the repair free. I ended up hitting the hire button for them again, gave him 5 stars.
Was you able to change your original review ?