Not resolved
4.0
Details
Customer service
Product or Service Quality
1 comment

Thumbtack seems like a good idea and might work for some professionals like housecleaning or pet sitting where the service is straight forward and offered in a 30 mile radius.

But for people like me who work online, the platform does not work as promised. It is too easy for customers to use the service without being qualified in any way, primarily because it is free.

I found people generating requests fall into these categories:users online in the middle of the night when they are high or drunk; minors; competitors doing market research; individuals without any means of making payment i.e. they do not have access to PayPal or a credit card to pay for services (two actually asked me to do a marketing plan for free or "$10", one offered to mail me a check); tourists, meaning they submit requests they don't intend to review or follow-through on hiring.

As a marketing consultant and coach I do not recommend it for anything Thumbtack promises, specifically--building your list, generating social media activity, or finding leads.

I invested two weeks answering quotes without any payback. My profile has a 5 star rating, six reviews, and I bid under the average rate for my profession.

Here is my data.

Quotes Submitted: 34

Quotes Viewed: 18

Requests Identified as Competitors: 4 (this could be higher but I didn't want to waste more time investigating)

Requests from Minors: 2

Requests from People without Ability to Pay: 6

Hired but never paid: 1

Hired and paid: 0

It might work if Thumbtack required prospects to provide more information, such as to show they have the means to hire someone and pay them by PayPal or a credit card. Another data point needs to be the industry of the business for which they want a marketing.

There is no way a professional can qualify the leads beyond number of employees. For example, I received one request to write a plan for a 19 yo with a part-time job in retail who wants to open a hair salon and another to prepare a marketing strategy for doctor opening a chain of franchise locations. But you can't tell one from the other until after you have paid for the lead and then, only if the prospect communicates with you and does so honestly.

I believe most of the customers in my categories would disappear if Tack required credit cards and business description beyond # of employees. I strongly suspect the majority of the leads I paid for were fake.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of cost and lack of good leads and does not qualify vendors. Please immediately contact the author of this review to discuss not as described of thumbtack leads and associated monetary loss in the amount of $380. Thumbtack needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned thumbtack leads in their reviews. You may find this information helpful for further shopping at Thumbtack.

Had an Experience with Thumbtack?

Write a review

Comments

Terms of Service
Post Comment
Cancel
TTsocial
#1010754

I’m really sorry to hear about the requests you’ve been receiving.Please give us a call at 1-800-343-1710 so we can look into them.

We definitely don’t want competitors using our site just to do research.

It’s also against our guidelines to ask for free services and for minors to use our site.We want to help you have a better experience with us, and we’d really appreciate speaking with you and getting your feedback.

We’re always here to help.

- Sarah

You May Also Like

Thumbtack - Proof of Computer Generated Leads! Thumbtack "I have always had suspicions of Thumbtack creating fake leads to take our money, known that other pros submit them to get competitors pricing and thought it possible some were..." Read more Thumbtack - BUYER BE WARE OF SOUTH TEXAS LANDSCAPE!!!! Thumbtack "ATTACHMENT A DETAILED BACKGROUND ACCOUNTING OF ACTIONS FOR LANDSCAPING WORK @ 7397 REAL ROAD CHINA GROVE, TX 78263 My husband, Aaron ONeal and I, wife, Carla Baker, contacted Mr. Sodrock,..." Read more Thumbtack - Leads Review from Westlake Village, California Thumbtack "Notice, they are all Lower Case (names) this is so staff doesnt have to waste time Capitalizing the First and Last initial (You used to be able to somewhat tell this way..." Read more Thumbtack "Marketplace Integrity Team" (part of customer service) is useless Thumbtack "We hired a cleaning professional from the Thumbtack web site to clean our apartment on a regular basis as we have a new baby. The cleaning professional was initially..." Read more BATTERIES PLUS ARE FRAUDULENT COMPANY Batteries Plus "In other words,be prepared to argue with a wall when you try to bring a battery back for warranty replacement. Bought a battery in Dec 2016,in Sept 2017 it kept..." Read more Screwed over by T-Mobile's Assurant cell phone insurance!  Assurant "I purchased a Note 7 phone through T-Mobile in September of 2016 as well as an insurance policy through Assurant for the phone. The phone was stolen in November of..." Read more Tj Maxx - Gum in my online order Tj Maxx "I recently received an online order. I sent it back today. The bralette I ordered was opened and someone stuck gum on the bralette with a now and later wrapper...." Read more Camping World - Unable to complete simple job. Camping World "Brought my Class B camper van in, showed them where the grey-water tank was leaking. Left five hours later-- no wifi, by the way, in this place!-- with the SAME..." Read more