Livermore, California
0 comments
Not resolved

I own a junk hauling company and use thumbtack to send quotes to customers. On their website it states that "junk removal" cost 2 credits. I have sent serveral quotes out which i was charged 3 credits. Beware of this. Check out how much credit your business category cost and check the quote price befor you send.

Also i used to purchase 60 credits for $84.99 now they went and changed it to 50 credits for $103.99 again whats with these sudden changes without warning?

I contacted thumbtack via email and they can not give me an answer. They ask for all my account information even address and phone number so they can futher "assist" me. Still haven't received an answer to my questions regarding price change and unusual credit charge.

Oh, and if you want to leave them a yelp review. You cant. They dont have yelp for their business.

Review #865389 is a subjective opinion of a user.

3.1
Additional Fees
Product or Service Quality
Billing Practices
Customer service
Discounts and Special Offers
Value for money
Staff
Turnaround Time
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Reliability
Warranty
Advertised vs Delivered
PRODUCT OR SERVICE Thumbtack Website
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Thumbtack?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Thumbtack "Marketplace Integrity Team" (part of customer service) is useless Thumbtack "We hired a cleaning professional from the Thumbtack web site to clean our apartment on a regular basis as we have a new baby. The cleaning professional was initially..." Read more Thumbtack Leads Review Thumbtack "Am i the only one complaining about fake leads. And other contractors putting up job requests to make contractors waste credits. And some are customers puting up job requests just..." Read more Thumbtack - Great Concept, but too many Fraudulent Requests for Services are Robot Generated! Thumbtack "I had reservations about THUMBTACK for quite some time now but I gave it a chance. I like the concept but CERTAINLY do not believe the professionals should be..." Read more Thumbtack - Customers won't even view your quote 60% of the time Thumbtack "I signed up for Thumbtack exactly 18 days ago. I submitted 21 detailed quotes to 21 leads I received throughout those 18 days. Usually I received about 3-15 leads every..." Read more Fitbit Surge Band is defective Fitbit "After 11 months my non replaceable bands on my Fitbit Surge separated from the unit. After posting these photo to the website the comment from Fitbit was I did not..." Read more Color By Pascale - No DELIVERY OF PRODUCT Color By Pascale "Ordered from them on 5/31/17 never received my product received order confirmation and delivery tracking information on 6/7/17. But have never received product and tracking information went to track nothing..." Read more Viagogo Austria - Got ref off Viagogo Austria " look online to buy a ticket for manny pacquiao fights here in brisbane and i got directed to the Viagogo web site and is said on sale for cheaper..." Read more Closet World - Worst experience EVER!! Closet World "I had my two master closets done last week. First they damaged my walls and decided that I didn't need any molding at ALL in my closets. The damage to..." Read more