Product: Thumbtack Website Clear all filters (88 of 88 reviews match)
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I've not used Thumbtack as a consumer but I am a "pro" with them. I chuckled when I saw their ad saying they "vetted" every pro. HA! I signed up for THREE professions in six minutes. I was not asked for any proof of any kind or any certificates, licenses, NOTHING. ...
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1.8
Product
Thumbtack Website
I liked
  • Good for trusting client
I didn't like
  • Bad for pro
#938709
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Thumbtack app times out before Contractor can respond. Customers do not even read the response half the time. There is no way to verify if the customer is real or someone from Thumbtack just selling a fictitious name to the Contractor. There is no way to even contact...
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2.1
Product
Thumbtack Website
I liked
  • Quantity of leads
  • Lot of leads
I didn't like
  • Quality and responsiveness of leads without accountability
  • Allowing other contractors to pose as customers
  • Allowing competitors to bash my services
#932131
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Although I have many other means to advertise and promote my services, I thought I'd give thumbtack a try a year or so ago. What I have found is this, you pay a lot of money to quote your price to people posting a need for your services. There are hardly any leads,...
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Anonymous
Anonymous

I am convinced that many of the supposed leads are either fake or people who are not serious buyers. Thumbtack has been a complete waste of money and they are completely unres...

Anonymous
Anonymous

I agree with the comment about thumbtack employees. I've offered free services to get reviews, and one person said yes and never contacted me again.

1.3
Product
Thumbtack Website
#911764
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Thumbtack Website Review

#955385
Thumbtack is a waste of time! The service itself is so disappointing that it deactivate ur account while ur atill updating ur profile! Useless!!! Its sucks!
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Thumbtack Website Review

#927228
5.0
Details
I had one minor problem but it wasn't thumbtak it was false advertising on the part of someone using their site. So I used thumbtak again and had spectacular results. I would and plan to use them again when the need arises.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website

Thumbtack Website Review

#924327
1.0
Details
Cannot recommend this site, put in a request for concrete hauling, and now I have people calling saying they have an appointment with me or they're coming to pick up when I haven't even talked to them. One person has called me over 10 times in one day and still calling 2 weeks later. Will never use this nightmare site again.
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Customer service
Exchange, Refund and Cancellation Policy
Website

Thumbtack Website Review

#923968
There is no possible way Thumbtack is legit. I have been a handyman for 20 years. I bought a bunch of credits and replied to every post in my area. And never heard back from a real person. Although i did hear back from a job. Then never heard anything back. 2 weeks later i received the same message word for word. They are just taking hard workers money. Scam.
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No problem except you have to accept the terms in order to notify them. I looked to see how to contact Thumbtack but there is only a suggestion box. The emails come in with do not reply@ thumbtack.com and there is a unsubscribe link, guess what, click the link and you...
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afa0882
afa0882

Yes, it is a scam company!Please contact the City Attorney's Office and the department of Justice with your very detailed complaint. I am asking their office to investigate T...

Product
Thumbtack Website
#907620
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I hired a person from Thumbtack system and I got ripped off. I paid the guy as he needed to buy the materials and he did some of the work and it was terrible and then he skipped on me. I have a lawyer and I am taking him to court. Thumbtack did not even have his email...
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1.0
Product
Thumbtack Website
I didn't like
  • Lost money
#903251
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Thumbtack Website Review from Livermore, California
Thumbtack Website Review from Livermore, California
Thumbtack Website Review from Livermore, California
Thumbtack Website Review from Livermore, California
I own a junk hauling company and use thumbtack to send quotes to customers. On their website it states that "junk removal" cost 2 credits. I have sent serveral quotes out which i was charged 3 credits. Beware of this. Check out how much credit your business category...
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3.1
Product
Thumbtack Website
#865389
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Well, it's interesting that as I have credits left and don't spend the credits writing bids, there are even more bids that come through.Most potential clients are not sure about what services they need. Example: Jody M. is looking for a Motivational Speaker. Between...
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Cranberry Twp, Pennsylvania
Product
Thumbtack Website
#853866
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this is the exact opposite problem thumbtack has... every type of job could have a few more very specific questions though... no typing one hundred words... mostly just answer a few more multiple choice questions specific to the type of job... they could always just...
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Anonymous
Anonymous

"I think they'd actually make more money and have happy customers if they'd screen the requesters and require more info inorder for them to get the best experience."The proble...

kenbear2
kenbear2

Agreed that the descriptions of the jobs are too vague to make a bid on them. Even when I get in touch with the buyers they like my qualifications but they don't buy from any...

Product
Thumbtack Website
#851009
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The company told me they would refund my money if they couldn't recover the data. 3 months later, no data, no disk, and the company has shut down it's email and doesn't answer the phone. They've stolen my drive and my money, and Thumbtack won't let me post an honest...
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Lisa_NC
Lisa_NC

I am VERY sorry this happened to you!I have read reviews from my competitors and found that the same is true in other fields as well, usually because the customer has chosen t...

1.5
Product
Thumbtack Website
I didn't like
  • Review policies
#832932
Reply to reviews
THUMBTACK IS A SCAM ARTIST OPERATION. I WAS SCAMMED BY A BUSINESSMAN/HOME CONTRACTOR REPAIRMAN RECOMMENDED BY THUMBTACK, BRAD MILLER. WHEN I COMPLAINED TOO THUMBTACK, I WAS REFERRED TO PRE-CONCILE. WITHOUT ANY REVIEW OF THE PRODUCT OR CONSULATION W/ THE NON-THUMBTACK...
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Product
Thumbtack Website
#821147
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