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Customer service is horrible | Thumbtack

1.8
Details
Customer service is horrible - Thumbtack
I had a customer who was very irrational. They posted a false review to harass us and when I offered proof of our terms agreed upon Thumbtack refused on two occasions to investigate the defamation against my business even when I offered proof and even explained they can request certain items from the customer as proof. First i was told i could submit the information. Then i was told that thumbtack won't even look at the proof of the defamation to my business.
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Review
#1707478 Review #1707478 is a subjective opinion of poster.
Service
Thumbtack Review Listing
Cons
  • Feeling of powerlessness over my speech
  • Customer service and fraudulent emails
  • Leads not valid
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • False Leads

Request a review | Thumbtack

Representative gave me instructions so that customer can update her account and so that her review can be featured on my profile.
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Review
#1556431 Review #1556431 is a subjective opinion of poster.
Service
Thumbtack Review Listing

Ali’s cleaning services | Thumbtack in Killeen, Texas

1.3
Details
When I started with thumbtack the money was good I had a 5 star rating with every customer I had. My son screwed me good when he called one of my clients a *** that messed me up period with this company. I tried to fix it by saying it wasn’t me it was my son that did that I never got another customer now it’s hard for me to get any work now.
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#1528429 Review #1528429 is a subjective opinion of poster.
Service
Thumbtack Review Listing

Terrible | Thumbtack

1.0
Details
We hired an editor to help complete a book my son is writing. The reviews for the editor were very good, but I would never use her again or THUMBTACK. The editor never did finish the job she was hired for and actually caused more problems, then the book had to start with. When we contacted Thumbtack with a complaint they said that they would help us resolved this issue, but never did. Just wasted more of our time. By leading us on and not putting any pressure on their editor to clean up her messes. We now have to pay someone else to do what she and they could not do. Stay a long ways away from this company, terrible Don't know how that they are staying in business.
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Review
#1484020 Review #1484020 is a subjective opinion of poster.
Service
Thumbtack Review Listing
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund

Complaint, need to know how to review | Thumbtack in New York, New York

I can not give a full review. I even tried an edit, but that does not exist. This guy did a bad job (i have pictures to support this). I did give him the opportunity to come and correct it. I feel people need to know who they are hiring and what to expect Please show me to how to review. Thank you
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#1382342 Review #1382342 is a subjective opinion of poster.
Service
Thumbtack Review Listing

Customer issue | Thumbtack

3.5
Details
Customer issue - Thumbtack
Please look into my conversations with Maria Miller on the thumbthack app. She booked a consilation on Wednsday by Friday it stated she hired a different pro. On monday she gave me a 1 star reveiew for not showing up. Rhis is un-fair. I always show up when I say I will. Please help with this problem. Thank you.
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#1358708 Review #1358708 is a subjective opinion of poster.
Service
Thumbtack Review Listing

Review | Thumbtack in Charlotte, Michigan

3.2
Details
I need to re make a review that I messed up and I can’t
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Review
#1358518 Review #1358518 is a subjective opinion of poster.
Service
Thumbtack Review Listing
Reason of review
Re make reviews

Refund | Thumbtack

1.0
Details
Refund - Thumbtack
Got a text saying someone needed work in (caledonia )and gave quote. Guy said he was in michagain and I live in wisconsin. He said I wasted his time then procedded to hire me and give me a bad review. Not fair to pay for a bad fake review seeing he never hired me. Also why would I get so many requests out of my area?
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#1335061 Review #1335061 is a subjective opinion of poster.
Service
Thumbtack Review Listing

False review from a none customer | Thumbtack

5.0
Details
My name is Mike Anderson I have a welding business and I'm having a lot of people contact me for work and I get a lot of false and bad reviews and I have not even been hired and it's taken work from me as a pro
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Review
#1318513 Review #1318513 is a subjective opinion of poster.
Service
Thumbtack Review Listing
Reason of review
Bad quality

Contact Thumbtack Customer Service

Website:
www.thumbtack.com
Mailing Address:
1355 Market Street
San Francisco, California 94103
United States
Phone:
(800) 948-2034
All Thumbtack Contacts

Thumbtack Reviews

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Thumbtack reviews
1.9
Details
Thumbtack don't want to remove 1 review from my business account posted for a customer I don even know him, no appointment no nothing I need this DELETED ASAP. I need someone to help me here this is not fair. if thumbtack do nothing I'm gonna tell my whole family to...
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Review
#1316177 Review #1316177 is a subjective opinion of poster.
Service
Thumbtack Review Listing
Pros
  • On the begining
Cons
  • Reviews edit please not fair
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Contractor