Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality

I agree 100% that they have gone bad and now that they have this "instant match" system it is even worse! If you don't allow them to shop clients for you and pay extra for quotes, you won't receive them.

We did a test with other trainers and set all our settings the same. EXCEPT we didn't activate the "instant match" And the ONLY ONE that got quotes for the correct parameters was the "ACTIVATED" instant match account.... RIP OFF AND NOT ETHICAL... Sad that this company has lost its integrity.

So our company will use another source. PLEASE STAY AWAY if you don't want to be ripped off!

Product or Service Mentioned: Thumbtack Account.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

I used Thumbtack as a comedian for the last three years and did as well with them as other booking sites. Having gotten my name out there the other sites are now my primary source of standup gigs and I have removed my credit card from the TT system due to the, ahem, "slightly" increased fees.

Full disclosure, I am a Lean Six Sigma Greenbelt and have been a turnaround manager for most of my career. I have managed failing companies and startups, so I have experience in this area. 1. All the moderators who give the mindless circular responses to the changes refer to the service seekers as the "customer".

The pros pay ALL of the money that goes to TT, so the pros are the customers. 2. I actually read a moderator's reply that the new system provided more value because now we don't pay for quotes, we only pay for responses. (Yes, he actually wrote that....in plain English, and I would bet with all the honest sincerity his, ahem, business "experience" has taught him up to this moment).

First, we don't want to pay for responses, we want to pay for quotes. And second, basic economics (I would say Econ 101, but it's actually basic to high school level these days) would tell you that the company doesn't define value. Value is defined by the customer. The company can state what they would like a change top be in terms of value, but they don't define value perception.

The customer does. But come to think of it, since they have lost site of who the customer is that might explain a lot. I felt immense embarrassment for the moderator who typed the value comment. I would hope that he is part time and still in school and have a chance to understand value perception.

There's still time! So, they have lost site of who their customers are (hint: it's the ones paying the bills) and they don't understand the concept pf value and value perception and where it comes from. Got it. The turnaround manager and Six Sigma Greenbelt in me has seen this movie before and thinks it's just a LOT of inexperienced younger professionals who don't fully grasp what it takes to run a business.

But the standup comedian in me has a different theory. Maybe, after years and years of running his scam, that infamous {{Redcated}} scraped up enough money to buy Thumbtack.

It's getting harder and harder to believe that anyone could be as myopic as they seem to be if it's the first answer. It's sad when a hostile taker by the {{Redacted}} scammer makes more common sense as an explanation than just raw inexperience intertwined with greed, hubris and deer-in-the-headlights real world bvusiness and markets.


I'm disgusted at what Thumbtack has turned into. I've been a Pro with them for the past 4 years and up til a few months ago everything went down hill.

Prices tripled, instant match or quote is crap and that budget page is a wreck. Thumbtack was so simple to use as a pro and prices were fair. Now Thumbtack is down there with Angie's list and home advisor, no good.

It was a good run but Thumbtack is no more. Used to recommend it to many, now I'm warning them to stay away.


I agree. I was doing pretty well before “ instant match” now I rarely get any leads yet pay ask much or more than I used to??? Not happy with the company at all!

to Anonymous13 #1577329

That's EXACTLY how I feel. More money I have to pay now for some dumb twit to reply "We're just shopping around" and never hear from them again.

My jobs through TT dropped 90% since their change. CHANGE IT BACK!


Contractors who signed up with Thumbtack did so with the understanding they would be competing against no more than 4 other contractors. Over the years, a contractor on Thumbtack builds up their reputation through their reviews.

Instant Match changes all that.

I believe these changes have broken the original agreement that brought contractors to sign up. There are two options: 1) Create a Thumbtack Contractors Guild to unify contractors and 2) File a class action lawsuit.

to AN #1584727

I’m in! To completely change the entire process and premise is wrong and they aren’t listening to their pros.

*** they took away the ability to call customer service on the phone!

They don’t want to hear from us but they sure as *** will take our money! Email me if you want I’m at Catlett Construction in Virginia

to VisibleHedgehog #1606874

1 (866) 501-5809


100% agree with the comments in this thread - ever since Thumbtack changed their quoting system (i.e. instant match) it removes all the control away from the pro.

I used to be able to customize each quote I was sending so that potential leads received a personal response, not just a canned template.

On top of that, I tried instant match, and was charged 4x what it would have normally cost me to send a lead using the old "credit" model, and it was due to the potential client asking a silly question (not actually being interested in the lead).There was much more control on both the spending and the customer interaction side, which has all gone away now. Considering just leaving as a pro and finding leads elsewhere.


I really liked thumbtack and built my business with it. But now all of a sudden there are no customers to quote for.

I have never seen that. EVER.

I didnt go with Home Advisor because they're dishonest. Sadly now it seems they are going a similar route :(


Really disappointed with this app. They’ve taken every bit of control away from the pro.

When you activate instant match you have no idea how much money will be allocated to each quote. You could set your weekly spending parameters to 30 bucks a week and have it all go to one window shopping customer.

Thumbtack claims they have a system to for pricing each quote. I can say with absolute certainty that they don’t.


Thumbtack is scamming local businesses by this instant match system. They were scamming them before the instant match system.

When a business gets a lead that they received 3 months prior shows how unprofessional and criminal this company really is.

Now they want to cash in on the instant match system before they go bankrupt. I recommend all businesses close their accounts before Thumbtack drains your hard earned dollars.

to Thumbtack sucks #1671812

I agree completely! I got charged nearly $80 for 3 customers who were instant matched but were only shopping around.

I didn't even respond to them but was already charged?

If the price for a lead cost as much as the actual job or 50% of the job, then it's definitely not worth it. I just deactivated my account.


Thumbtack has always had its problems but now that they have this "Instant Match" they have even bigger problems. At first I was excited and anxious to try it.

That excitement lasted 3 days. I soon found out that they charge you 3x as much as they use to. So a quote that use to cost me $5.00 now costs over $15.00 with "Instant Match". I did received a few matches and one of the matches asked me a stupid question that is clearly stated in my profile.

But since they sent me a stupid question I was charged $15.00. I responded to the question and I never heard from them again. That happened twice in my 3 day adventure with"Instant Match". My next match stood me up and was a no show so another $15.00 lost.

Day 4 and I have returned to the regular Thumbtack but instead of competing against 5 Pro's I'm now competing against 25 or more Pro's!

I think my days at Thumbtack may be over. So much for working so hard for that Top Pro status.

to Unhappy Pro in North Carolina #1460166

Yes, I was really happy to earn that badge as well. It doesn’t mean much though.

I was nieve to think it did I guess. Shame on you Thumbtack.

to Unhappy Pro in North Carolina #1584729

$15???? I wish it was that low!

It’s costing my $76 per lead these days!! Thumbtack used to be a great company but now is nothing more than a SHAM


same thing here. Cleaning company.

Got many leads and jobs before instant match and then it simply stopped. No, first I was only sent 1 time clean requests for 2 weeks. Then when I contacted Thumbtack regarding it the leads simply stopped altogether.

All the good leads go to those companies on instant match although Thumbtack claims they don't. I had to give in and sign up for instant match.


to SADCLEANER #1479416

Yes, I had the same experience with one time only request. Called to point this out and rep said "BE PATIENT" what. Thumbtack is getting way to expensive and fraudulent.What a pity


I hired a guy who installed kitchen cabinet doors and not only wasn't able to install properly he ruined the inside of my cabinets and ran off with a hefty deposit. Found out that the guy goes by two different names and three different bogus company names. Now I have to take him to court.

You May Also Like