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Recommend highly | Thumbtack

Put info out on Thumbtack, Divine Works was 1st and only company to respond to us. They did a fantastic job!!! I give them a 10+. Will use again & again. Also, we will recommend to neighbors. Tony was very & her co-worker were very professional & courteous. Good price for all the leaves. They packed the leaves in bags & they do haul away leaves.
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Review
#1751995 Review #1751995 is a subjective opinion of poster.
Service
Thumbtack Leads
Reason of review
Good customer service
2.7
Details
Here is the message I sent to them as I deactivated my account with them. To be fair, I did get a few customers over the years and I had great success as they turned into business customers, but that was years ago and many versions of how they changed their...
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Review
#1712582 Review #1712582 is a subjective opinion of poster.
Service
Thumbtack Leads
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Can't log in | Thumbtack in Collingswood, New Jersey

Can’t connect with clients through app
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Review
#1704799 Review #1704799 is a subjective opinion of poster.
Service
Thumbtack Leads

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.3
Details
I gave them plenty of occasions to fix the lie. They let a client (probably a scammer or fake account) tell about my business. He left a 1-star review after he lied about hiring me He said he "hired" me, and he never did, I never got paid I never even knew his name I...
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Review
#1702469 Review #1702469 is a subjective opinion of poster.
Service
Thumbtack Leads
Reason of review
Poor customer service
1.0
Details
I started with Thumbtack when they first opened and they were so responsive to issues and you could call Travis in San Francisco and get an issue resolved. They had Pros from different sectors and trades come in and discuss how to make the system better and actually...
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1 comment
Aislinn
#1773710

they are the worst customer service is really dumb I would sue them as well lots of fake leads and scammers and they don't care they take the money sometimes refund sometimes not sometimes scam rate you 1 start and they don't do *** to remove the fake review

Review
#1699254 Review #1699254 is a subjective opinion of poster.
Service
Thumbtack Leads
Cons
  • Lost a lot of money
  • Fake leads to expensive for nothing
  • High cost of quoting
Reason of review
Not as described/ advertised

I have experienced the same ripoffs. | Thumbtack in Las Vegas, Nevada

Therefore, I changed my debit card so I can’t get screwed over again.
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Review
#1699248 Review #1699248 is a subjective opinion of poster.
Service
Thumbtack Leads
1.0
Details
Thumbtack charges a pro for a customer asking a question. Thumbtack tell the pros it's a "Lead" The charges are outrageous Thumbtack charged me $25 for a ladies asking for an estimate, I responded and the lady said I found someone else. Sooo....I paid $25 and the other...
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4 comments
Aislinn
#1773712

we should do something they are cheating and stealing and nobody do anything

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Review
#1683802 Review #1683802 is a subjective opinion of poster.
Service
Thumbtack Leads
Pros
  • Concept sounds good
Cons
  • Pay for a question
Reason of review
Pricing issue
Loss
$25
Preferred solution
Full refund
Tags
  • unethical
  • Bad Buisness
  • Robbing people
  • Thumback Reviews
  • Hurt Smaill Business
  • Not For Small Businesses

Scmasers | Thumbtack

1.0
Details
Scmasers - Thumbtack
i placed 2 adds one for appliance repair and one for Elvis singing telegrams.i have been with thumbtack for 4 months thumbtack could not even find my accounts.but charged for the price quotes.lost alot of money.
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Review
#1673317 Review #1673317 is a subjective opinion of poster.
Service
Thumbtack Leads
Pros
  • Question process was thorough
Cons
  • Service
  • I hated there service
  • How its set up for the vendors to only pay
Reason of review
Problems with payment
Preferred solution
do your ob riget

RIP off business | Thumbtack

1.0
Details
I pay for leads and the customer replies no thanks already found another person for the work and i call customer service for a refund and they tell me i can't have one. They also allow a customer to pick 20 pros and will charge us all $16.00 for the lead so they make out like bandits and the pros get screwed. So do not use this site unless you like to lose money!!!! Rip off company don't believe anything they say it's not true!!!!!!
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Review
#1639109 Review #1639109 is a subjective opinion of poster.
Service
Thumbtack Leads
Cons
  • Bad company policies
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Contact Thumbtack Customer Service

Website:
www.thumbtack.com
Mailing Address:
1355 Market Street
San Francisco, California 94103
United States
Phone:
(800) 948-2034
All Thumbtack Contacts

Thumbtack Reviews

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Thumbtack reviews

Awful customer service, no accountability | Thumbtack

1.2
Details
I used thumbtack for over two years, had no major issues, and in fact about 20% of my business was due to their leads. Then somehow my account was linked to an account I've never heard of, and deactivated because that account had an unpaid $17 bill. I then found out how painfully useless their customer service is. They offered no solutions, no direction on what I could do, and seemed totally confused by the whole situation. I've called numerous times and every time Im told a team is working on it and I'll get a response in 24 hrs. Haven't heard a word in over a week. Thumbtack is ok as long as they don't have to solve a problem, then their true uselessness and indifference comes shining through.
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Review
#1635813 Review #1635813 is a subjective opinion of poster.
Service
Thumbtack Leads
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution