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1.0
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I kept getting cold Calls so I answered. It was Thumtacks sales dept.trying to sell me a plan. I told them I am not interested in paying for job leads. She kept on me and told me I could get 100 in free credit to use for leads and I wouldn’t be paying 300 for this...
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1 comment
Jamontae
#1661256

Sorry you experienced this. Our Intent: to file a class action lawsuit vs.

Thumbtack for all valid grievances such as: Overpriced lead charges, charging credit/debit cards without service pros consent or prior knowledge of what the lead charge would be, no refund issues stating "the prospect responded" (irregardless of the content of the response) and/or "you made a connection" or "they may use your services in the future" and not pre-qualifying service providers resulting in unacceptable workmanship, no shows, rip-offs etc...TT began with a max of 5 pros allowed to quote...now it's up to 15! Those and many more upsets and complaints! Would you like to join us? transfersbytr@aol.com for more info and updates.

Note: As Per Thumbtack T&C's which you agreed to (probably without reading like I failed to do and almost all os us did) by clicking the AGRRED button when you registered, there is a waiver against a pro participating in a class action lawsuit, but fret not because two legal firms have successfully circumvented that waiver...plus as per Thumbtack's same T&Cs you may legally opt to take them to small claims court. Best Wishes, Thomas R.

Review
#1434908 Review #1434908 is a subjective opinion of poster.
Service
Thumbtack Home Improvement Leads
1.5
Details
Please read as the information that you will see below is the problem that you will encounter when working with THUMBTACK these days here in Houston, TX. Thumbtack used to be a VERY VALUABLE SITE for all of us contractors and I was a very LOYAL CONTRACTOR to them...
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Review
#1409404 Review #1409404 is a subjective opinion of poster.
Service
Thumbtack Home Improvement Leads
Reason of review
Pricing issue

I'm a pro and I was overcharged | Thumbtack

I was overcharge for lead contact me pleaseBullshitBullshit
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Review
#1260816 Review #1260816 is a subjective opinion of poster.
Service
Thumbtack Home Improvement Leads
Reason of review
Problems with payment
Both were terrible at their job, yet they had good reviews on Thumbtack. The stucco company had to redo the job multiple times because they left areas complete undone. They didn't protect the stone patio under and i am still trying to clean the stucco out of the stone.
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Review
#1251733 Review #1251733 is a subjective opinion of poster.
Service
Thumbtack Home Improvement Leads
Reason of review
Bad quality
1.7
Details
I think most people here are missing thumbtack's main scam entirely: they take established contractor's profiles, which they get highly ranked via google, and then use those as bait. Potential customers click the page via google search, showing your thumbtack profile....
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2 comments
Anonymous
#1661440

Dear Service Pro I am attempting to message as many complaints as I can. I hope pissedconsumer allows me to do so.

My message to ALL Service Pros nationwide who have been WRONGED by Thumbtack in some way, shape or form is: Sorry you experienced this. Our intent is to file a class action lawsuit against Thumbtack for valid grievances from service pros nationwide. As of 3-14-2019 I have contacted the two law firms who WON the case for their plaintiff, a Thumbtack service pro like ourselves:Rhom vs. Thumbtack https://www.leagle.com/decision/infdco20170515d33 The immediate major obstacle we are up against are the Terms & Conditions waiver we all agreed to (hey, I admittedly did not read them either) when we clicked on ACCEPT (the T&Cs) when we registered to become Thumbtack Service Pros.

Thumbtacks T&Cs: https://www.thumbtack.com/terms/ Note: The Bad News (maybe) There is a specific section where it explicitly states that no service provider may seek to resolve any dispute or participate in a class action lawsuit against Thumbtack. However I am waiting to hear from the legal experts as to whether there is a way to circumvent or a loop hole in that waiver so we may or may not be able to file one. The Good News! In Thumbtacks same T&Cs they state that you have the legal right to resolve your dispute with them in small claims court...so you see my dear fellow pros Thumbtack is NOT totally immune from Justice.Will you join us?

For more info and updates: transfersbytr@aol.com Note: Most companies have such T&Cs which protect them and which they hide behind knowing full well that almost nobody ever reads those lengthy verbose legalize. Most people just want to register and get going,right? However, I do believe that a company can be challenged legally if under the guise of exercising and/or amending their T&Cs, IF they do so in a manner which is criminal, unethical, unscrupulous, harmful or otherwise causes their members (us) undue hardship. Major and most common grievances: Overcharging for leads Charging our credit or debit cards for leads without prior notifications of what the lead charge amounts would be Charging our credit/debit cards without our consent Inconsistency of Lead Charge amounts supposedly based upon: value of job, scope of job and market demand.

Refusal to issue refunds based upon unfair policies & T&Cs such as: stating that "the prospect responded" (no matter what the wording of the response was" and/or the charge is valid because "you were connected to the prospect" and/or the charge is valid because "the prospect may still use your services in the future" Failure to pre-qualify service providers resulting in unacceptable workmanship, incomplete projects, ripping off, no shows etc... Abusing their T&Cs in wrongful, hurtful, unscrupulous, unethical ways against service pros. Thumbtack support staff who complacently and robotically parrot company policy with no regard or understanding of service pros bonafide concerns or complaints. They started by allowing only a max of 5 service pros to quote on a single lead...now it's up to 15!

Terminating pros ability to quote on a lead BEFORE the quoting deadline even ends resulting in only 5-8 or so quotes thus denying other interested pros the right to quote on what could be a valuable job opportunity. Probably the worst grievance: Monetary losses suffered by Service Pros due to ANY of the above and other valid reasons not stated in the above. There are many more instances of valid upsets and complaints. Please feel free to add yours.

Time to DO SOMETHING ABOUT IT! Looking forward to hearing from you Best Wishes, Thomas R

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Review
#1238562 Review #1238562 is a subjective opinion of poster.
Service
Thumbtack Home Improvement Leads
Pros
  • General idea
Cons
  • General crapification of marketing and customer relations
  • Complete disregard for customers and contractors actual needs
  • Dishonesty
Reason of review
Bad quality
1.0
Details
This is just one of the "potential customers" leads the provided:Man charged with contractor fraud GREEN COVE SPRINGS – A Lake City man faces charges he defrauded an elderly woman in a home repair scam. The Clay County Sheriff’s Office said Samuel John Burbach, 32, who...
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Review
#1224315 Review #1224315 is a subjective opinion of poster.
Service
Thumbtack Home Improvement Leads
Cons
  • Fake leads
Reason of review
Not as described/ advertised
Loss
$7
Preferred solution
Full refund
1.3
Details
Wanted to increase my customer base so I decided to use thumbtack. I paid for the lowest credit just to try it out. I have had 4 customers out of 12 suited leads to reach out to me. Out of the 4 customers that reached out to me, I am sure that 2 of them were scams....
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Review
#1021760 Review #1021760 is a subjective opinion of poster.
Service
Thumbtack Home Improvement Leads
Reason of review
Bad quality
1.1
Details
BE WARNED HERE!DO NOT USE LOW COST ROOFING, it is a HORRIBLE scam. do not under ANY circumstance use LOW COST ROOFING or SCOTT ALMOND. Beyond the fact that he is a fast buck artist, he is also, UNQUALIFIED to do ANY roof work. He is UNLICENSED and actually DOES NOT...
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2 comments
Anonymous
#1553029

This is fakse and a terrible lie about a great man

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Review
#1000396 Review #1000396 is a subjective opinion of poster.
Service
Thumbtack Home Improvement Leads
Reason of review
Bad quality
Preferred solution
Full refund
1.8
Details
This site is worse then if you used craigslist to find someone to do a job.I recommend business not to use this site either, if you are worried about your reputation. I posted several "projects" and they all were terrible companies. I asked for a fence to be installed,...
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Review
#997216 Review #997216 is a subjective opinion of poster.
Service
Thumbtack Home Improvement Leads
Cons
  • Contractors are not reliable
  • Contractors are not background checked
  • Contractors never show up
Reason of review
all of the above
Preferred solution
stop posting on this site

Contact Thumbtack Customer Service

Website:
www.thumbtack.com
Mailing Address:
1355 Market Street
San Francisco, California 94103
United States
Phone:
(800) 948-2034
All Thumbtack Contacts

Thumbtack Reviews

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Thumbtack reviews
1.0
Details
DO NOT USE - DO NOT WASTE YOUR MONEY.I have sent approximately 50 quotes out (costing me a couple hundred dollars) through their system and haven't received any work from it. I have even lowballed the price a couple times just to see if I even get a response, nope....
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Review
#979154 Review #979154 is a subjective opinion of poster.
Service
Thumbtack Home Improvement Leads
Cons
  • Entire process
Reason of review
Bad quality
Loss
$400