Product: Thumbtack Customer Care Clear all filters (94 of 94 reviews match)
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The company was using Thumbtack for around 1 year, having good success with the connection to the customers. One customer was sent a quote, and the customer did not like the price of the quote. The customer proceeded to complain about the price given on the quote. Our...
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Anonymous
Chad

For 2 years we have been successful using thumbtack. Top pro rating 4.8 star review rating dozens of great reviews and then this morning hit sent for a quote and then tried go...

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Thumbtack Customer Care
#1217506
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A drug addict from Thumbtack showed up at my house. I hired someone from here and it was the worst thing I ever did. Clearly this is no Home Advisor or Angie’s list. They say they screen their pros and I found out the hard way they don’t. I noticed this guy was...
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1.0
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Thumbtack Customer Care
#1210280
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Thumbtack - Phone disconnect each time I call

I am trying to ask thumbtack question that is not listed in your online answers.
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Thumbtack Customer Care
#1199947
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Thumbtack - Awful

Limiting phone support is a terrible idea. I have a question and I am frustrated trying to reach you. Call me within the hour.
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Thumbtack Customer Care
#1198693
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Thumbtack - No good

I have questions about my billing and it has not been resolved I can’t get a hold of anybody to talk to you.
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Thumbtack Customer Care
#1196796
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I have been with Thumbtack for years. As they grow and make improvements the pros and customers suffer. The customer service SUCKS, I have been complaining about the same stuff for years and still no changes. This happened to Rover.com too, as they grow the service got...
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1.4
Product
Thumbtack Customer Care
I didn't like
  • You help for your pros suck
#1192809
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I had not used Thumbtack in months all of a sudden I get a charge on my card unable to contact anybody I went on the site and deactivated my card two months later I get another charge on my card for $135 I contacted them through text and their excuse was that their...
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1.0
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Thumbtack Customer Care
#1190923
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I am a Pro on Thumbtack, I've had my Business on there for more than 10yrs now or almost 10.. Anyways, I recently referred a friend to advertise his business on Thumbtack as he would get clients and we would both receive credits towards sending Quotes to potential jobs.
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3.2
Product
Thumbtack Customer Care
I liked
  • Good idea
I didn't like
  • Non-supportfor the consumer
#1175839
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Thumbtack - Awful

Thumbtack just hung up without saying a word and they are still trying to charge me $9 after I turned off the instant match service.
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Thumbtack Customer Care
#1165034
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Thumbtack - Simply Awesome Sauce

They helped me with every detail
5.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Staff
Turnaround Time
Value for money
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Thumbtack Customer Care
#1160699
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