Product: Thumbtack Customer Care Clear all filters (188 of 188 reviews match)
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Thumbtack - Dumped off the platform for daring to protest their unreasonable review policy.

I tried to contact them and continue to try to contact them to remove a one star review from someone who didn’t hire me and I never worked for.
3.0
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Thumbtack Customer Care
#1555674
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Left a $300 deposit to set up account the following week. Over the weekend I found thumbtack had thousands of 1 star reviews. Cancelled the set up Before the agreed date. They won’t refund the money. Horrible customer service. Stealing shouldn’t be a business plan.
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StudiousRooster
StudiousRooster

Hi! Sorry, I have a question, how do you leave deposit on TT, when they are charging per lead, you just setup your budget, but do not deposit anything? are you sure you weren'...

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Thumbtack Customer Care
#1554558

Thumbtack - Didnt keep appointment or call twice

Tried to call the repair person when he didnt show up second time! Voicemail full No other number Second time this person did not show up for the appointment to do tv installation He and this company are total flakes Dont use them Bad deal Accelerated av is the service co or lack there of
1.0
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Customer service
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Thumbtack Customer Care
I didn't like
  • Hires people who are unreliable accelerated av service
#1552775
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Thumbtack - Paid for a lead and the client never responded

I paid for a lead for Antonio N. The client never responded. I called your customer service to get a phone number or forwarding information 20 days ago. There’s no recourse. Can you help me to contact Antonio N.?
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Thumbtack Customer Care
#1546924
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Thumbtack needs better customer car!

I promoted my self and was charged for fake leads, the last 2 where no where near me. They take from the poor! When I finally got a text from customers service, she treated me like I was an idiot. Who in their right mind would drive 60 miles for $60? She told me it’s not her fault somebody outside my area reached out to me... poor poor poor customer service
3.7
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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
Product
Thumbtack Customer Care
#1545031
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Thumbtack - No show

I had a party. Needed grass cut. Never showed
Product
Thumbtack Customer Care
#1527847
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Thumbtack - License, What License

They don't care if you get scammed by an unlicensed "pro" who uses their site. They're making money either way!!! Forget your loss. Forget their Terms of Use that requires the "pro" attest they are properly licensed. I provided documentation that the scammer was unlicensed and that's when they told me they were stepping away from the dispute. Joke is on them my brother is a news producer. Though he is not interested in my story (I lost small change) he is very interested in the story of someone who lost over $10,000 from an unlicensed scammer.
Product
Thumbtack Customer Care
#1526801
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Thumbtack - Billing issues

I am a new pro to this format I asked that a charge for $55 to be refunded spoke to support online and he helped me fix the issue and told me I was all set when I went into my account it’s still there I reached out again and was told he couldn’t help me. Can someone help me please
Product
Thumbtack Customer Care
#1514583
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Thumbtack - Charges

I was just charged 30 dollars on my bank account
Product
Thumbtack Customer Care
#1505734
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Thumbtack - To talk to them

Need to talk about advertising my buissness
Product
Thumbtack Customer Care
#1495189
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