Product: Thumbtack Customer Care Clear all filters (83 of 83 reviews match)
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I've encountered 2 stalkers in my 2 years of Thumbtack. I'm not writing to comment on the laws of probability. I am here to express my utter disgust for their lack of cognitive reasoning in protecting pros from these abusers. I've contacted Thumbtack numerous times...
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Thumbtack Customer Care
#1140500
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After waiting a couple of days for more responses and none came, I deleted all Thumbtack info and blocked them from my phone, they sent me a email asking if I hired shady fence guy, and when I explained my issue with doing business with him, I received no response....
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1.0
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Thumbtack Customer Care
#1107133
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Thumbtack tried to mediate.... The handyman vanished. I inquired about the guarantee dollars they flash all over the website. They said they don't warrantee the work. I said there was no work only damage! They were no help I had to hire someone to take down the junk...
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1.0
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Thumbtack Customer Care
#1105025
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Thumbtack - Very terrible

#1140209
I calling and i can not get no one or i can mot get any more work and dont understand what is going on and no budfy call me back
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Thumbtack - Customer service

#1131772
They get money from your bank account without your permission and it's hard to get customer service
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Thumbtack - Don't use this company

#1089548
1.0
Details
This Company will lie to you never return phone calls and the people that they use are completely unprofessional don't use them you're better off on your own then ever using this company
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Thumbtack Customer Care Review

#1039726
2.0
Details
I'm beginning to wonder myself if Thumbtack is fake. I write out quotes and get no response. Or they respond, but don't follow up even after I've asked them to let me know. What a wadte of time and patience!!
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Advertised vs Delivered
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I contacted thumbtack .Told them I had a leaky sink in kitchen . Premier Properties scheduled a 3 o'clock appointment with me ! I'm a flight attendant that flew back to meet this guy . I told the guy it was a kitchen sink the next day he got confused acted like it was...
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Anonymous
Steven M

Why did you rate them 5 stars? You gave a bad review, which they deserve. Thumbtack is horrible.

5.0
Product
Thumbtack Customer Care
#1067846
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Prepare to get DELUGED with spam if you give Thumbtack.com your email address. Multiple spam per day recommending services you don't want or need. These have got to be the dumbest people ever to put up a web site. They have absolutely no clue what they're doing. They...
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1.0
Product
Thumbtack Customer Care
I didn't like
  • Huge amount of daily spam
#1045887
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Thumbtack has proof that my company did everything i was paid to do for a consumer who was alleging i didn't. they have an invoice and her 5 star review. This consumer decided that she didn't then feel like pay for the services i provided and complained to Thumbtack....
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1.0
Product
Thumbtack Customer Care
#1038249
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Thumbtack is a terrible option for offering bids. Users don't have to respond, can close the request for absurd reasons, and Thumbtack does nothing to protect the professional. If a user acts unreasonably you will still be charged for the opportunity to talk to the...
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Anonymous
Everett

I agree with you I'm finding thumbtack to be a super rip off

Anonymous
Kate

Thumbstack get money from the pro who do bidding. Customer has no contract to get the job & get the chance to get free window shopping for pricing. It's good for them & bad fo...

1.0
Product
Thumbtack Customer Care
#1036340
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I am/was a pro with thumbtack. Helped over 50+ customers. I recieved call from thumbtack stating I needed to warranty some work. I told the team I was out of state and would address it as soon as I got back into town in the next 3-4 weeks and the ceiling fan was not an...
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Thumbtack Customer Care
#1032178
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Though the people at Thumbtack deserve a 5 star rating for maintaining cheery voices during a service call they receive 1 star for the absolute lack of information and resolution. Their new "ProAssist" has created nothing but problems for many professionals. I was told...
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Anonymous
Zen

So what I think I hear you saying is DON'T switch to their Pro Assist - which sounds like, in actual practice, is worse than their regular TT results (i.e. requests for servic...

Anonymous
adi

I made an apointment 4 days ago to talk with a proassist team. Still waiting...What a scam......But they communicate very fast to get your credit card info....I am switching.

1.3
Product
Thumbtack Customer Care
I liked
  • Way it was before proassist
I didn't like
  • Proassist
#1031367
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There is no way to contact thumbtack to resolve issues except like a "suggestion box". When you submit a estimate customers will either, hire you, hire another pro, not hire anyone, hire outside of thumbtack, or wait and hire at a later date. You get no refunds when a...
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1.3
Product
Thumbtack Customer Care
#1028716
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