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1.2
Details
Thumb tack deleted my account after 9 months with them .. the last month they took $1800.00 in lead fees. then they deleted (de activated my account) wiped all 54 5 star reviews. support said! "Thank you for reaching out. As previously mentioned, the removal of your...
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1 comment
Anonymous
#1760482

They just banned my account too for no reason. They gave me no explanation. I was basically relying on them for all of my leads other than referrals since it was the most cost effective way to go, so the worst part is trying to find another avenue to replace them, and I'm finding it very difficult to find anything else that can.

Review
#1657625 Review #1657625 is a subjective opinion of poster.
Service
Thumbtack Construction Leads
Pros
  • Idea of growing my customer base
Cons
  • Misleading policies
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1800
Tags
  • Thumbtack Search Engine Spam
  • Fake Clients
  • Scam
  • Marketing Services Scam

Expensive garage leads | Thumbtack

1.3
Details
I do concrete patio work. Have used thumbtack for a couple years. Reasonable rates went up 400%. Quality of leads down 400%. You get charged even if no customer reply. No way to verify if the customer is even a real person or just a bot.. this site is a ripoff.
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Review
#1540008 Review #1540008 is a subjective opinion of poster.
Service
Thumbtack Construction Leads
Reason of review
Pricing issue
1.0
Details
First of all you guys have a ton of contractors that are Handyman NOT licensed plumbing companies bidding on work which causes us actual plumbing companies to pay for a ton of leads that aren't going to get sold because we actually care how our work is done and we are...
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2 comments
Anonymous
#1713074

If your from Minnesota, I’ll go down to the Department of Labor and Industry, and meet you there to talk to that Durenburger on what they are doing to combat this site, like investigative, they could get a court Order to turn over records on the handyman customers and talk to them.

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Review
#1510571 Review #1510571 is a subjective opinion of poster.
Service
Thumbtack Construction Leads
Cons
  • Eveything
  • Fraudulent customers and leads
Reason of review
Fraud
Loss
$350
Preferred solution
Full refund
Used thumbtack who referred a service provider to us, this provider gave us an estimate we agreed to and we signed a contract and paid a deposit, as work progressed we talked about additional work which he added to the original contract, no new contract, added new...
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Review
#1404396 Review #1404396 is a subjective opinion of poster.
Service
Thumbtack Construction Leads
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Quality Of Provider And Lack Of Co

Can’t send quotes | Thumbtack in Boston, Massachusetts

I am unable to contact customers to get jobs. I am a general contractor
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Review
#1389757 Review #1389757 is a subjective opinion of poster.
Service
Thumbtack Construction Leads
Reason of review
Bad quality
1.0
Details
Thumbtack used to be great! Lots of good leads at a reasonable price with a unique business mode that worked for both customers and pros. Since 2016 more and more scam leads that thumbtack refuses to refund or stop. Customer service used to be able to reach directly...
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Review
#1385276 Review #1385276 is a subjective opinion of poster.
Service
Thumbtack Construction Leads
Reason of review
Pricing issue

I have a complaint | Thumbtack

I hired a contractor that is registered on Thumbtack site. Turns out he's a convicted felon and stole from me. Need them to remove him from their site and I have seen others complain about this contractor and has still yet to be removed
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Review
#1263553 Review #1263553 is a subjective opinion of poster.
Service
Thumbtack Construction Leads
Reason of review
Bad quality
1.0
Details
For the hundreds of dollars I've spent to not even get a contact back for any roof lead when I do have 5 star ratings and my company is a very skilled roofing company total waste either they don't even look at it or they look at it and never contact you even when it is...
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Review
#1239064 Review #1239064 is a subjective opinion of poster.
Service
Thumbtack Construction Leads
Reason of review
Not as described/ advertised
1.0
Details
We had thumbtack for 2 years now. End of 2017 and all of 2018 has been what we call FAKE leads. Leads created by no acual customer but sent for businesses to purchase . Thumbtack we believe is behind this . We have seen almost 85% of the leads we bought to be fake. The...
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Review
#1225734 Review #1225734 is a subjective opinion of poster.
Service
Thumbtack Construction Leads
Reason of review
Not as described/ advertised

Contact Thumbtack Customer Service

Website:
www.thumbtack.com
Mailing Address:
1355 Market Street
San Francisco, California 94103
United States
Phone:
(800) 948-2034
All Thumbtack Contacts

Thumbtack Reviews

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Thumbtack reviews

Missed off customer | Thumbtack

We answered a lead for roof repair while we were there the customer asked if we new any window contractors and we have her the name D&D Glazing. She contacted them and paid them she asked for her money back and D&D didn't refund her money. We had nothing to do with the Windows!!!!
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Review
#1214206 Review #1214206 is a subjective opinion of poster.
Service
Thumbtack Construction Leads
Reason of review
Problems with payment