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1.3

Original review updated by user Sep 27, 2021

There is no way to know if Thumbtack leads are even real when you do not receive a response to calls, texts, or emails. Yet, Thumbtack charges for those leads and refuses to credit your account, claiming it is their right to do so per their Terms of Service.

About 50% of the leads we have received have never responded. Thus, about half of the leads we've paid for are utterly useless.

We purchased a pre-paid package and Thumbtack will not credit the remaining balance upon cancellation.

User's recommendation: Avoid Thumbtack as they are not.

Monetary Loss: $300.

Preferred solution: Price reduction.

Thumbtack Cons: Poor customer service, Bait & switch, Dishonest billing practices.

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#2069497

Thanks for taking the time to share this feedback, we're sorry to hear you don't want to move forward on the platform. While we're always happy to look further into refund requests for leads, we do want to mention that upon purchase of the prepaid package, we notify pros that it's non-refundable.

It sounds like our team can improve the leads that you're getting and revisit some refund requests if customers haven't responded.

Please give us a call: 1 (866) 501-5809 or reach out to us through any of our social media channels. We hope to hear from you soon.

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