I recently purchased a house in NJ. I used Thumbtack.com to find a hardwood floor refinisher.
I located a 11 times 5 star reviewed company called DLS flooring on Thumbtack’s website. Thumbtack says they’ve been background checked and vetted, licensed and insured. I found DLS Flooring at 110 East 177th street apt -1-F Bronx, NY 10453 (347) 928-5727.
I paid $1000 out of $1500 to Albert Ramos to refinish hardwood floors by buffing and 2 coats of polyurethane.
DLS Flooring owner Albert Ramos did one coat and the floor finishing has serious blotches, drips, etc. He swore up and down he would fix it and make it right. After his fix, it appears the same. In addition, he destroyed my hardwood floors by sanding off the stain under it.
The damage he caused will cost thousands to repair, because he buffed away the wood stain of the wood, and it needs to be resanded and stained.
I contacted Thumbtack on more than three occasions and the only thing they would do is to directed me to their resolution center. To this day, they allow DLS Flooring to do business on Thumbtack.com
Thumbtack has raised $273 million in venture funding from Google and Sequoia Capital. https://www.crunchbase.com/organization/thumbtack#/entity
In text exchanges, Albert Ramos of DLS says he’s not insured. I could not locate a license in NYC Dept. of Consumer Affairs.
The company won’t refund the $1000 paid, or pay for damages.
Thumbtack.com’s business model does not work. Please protect yourself from Thumbtack nightmare!
This reviewer shared experience about damaged or defective and wants this business to issue a full refund as the author lost $4000. robertshaw is overall dissatisfied with Thumbtack and uploaded picture s. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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