New Reviewer

I've started a business in bookkeeping that helps clients organize their books, I don't however prepare their taxes. Thumbtack knew this because I stated in my profile that I did not do taxes.

They, however proceed to send me tax clients and I accidentally sent a quote to one. This mistake was obvious and I clearly wanted to keep using their service. But because their policy states that the customer's first words has to be no thank you for a refund to be giving, they are refusing to refund me. The customer also made a mistake in responding is embarrassed because of the whole ordeal and won't talk to me.

All I really wanted was this mess to be cleaned up, but they continue to refuse because it's against policy. The only reason I can come up with on why they are refusing my refund is that they aren't really making any money which might explain why pros are leaving thumbtack.

Product or Service Mentioned: Thumbtack Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $16.

Preferred solution: Full refund.

Thumbtack Cons: What they have become now.

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