State: Texas Product: Thumbtack Website Clear all filters (7 of 90 reviews match)
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Thumbtack app times out before Contractor can respond. Customers do not even read the response half the time. There is no way to verify if the customer is real or someone from Thumbtack just selling a fictitious name to the Contractor. There is no way to even contact...
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2.1
Product
Thumbtack Website
I liked
  • Quantity of leads
  • Lot of leads
I didn't like
  • Allowing competitors to bash my services
  • Allowing other contractors to pose as customers
  • Quality and responsiveness of leads without accountability
#932131
Reply to reviews

this is the exact opposite problem thumbtack has... every type of job could have a few more very specific questions though... no typing one hundred words... mostly just answer a few more multiple choice questions specific to the type of job... they could always just...
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Anonymous
Anonymous

"I think they'd actually make more money and have happy customers if they'd screen the requesters and require more info inorder for them to get the best experience."The proble...

kenbear2
kenbear2

Agreed that the descriptions of the jobs are too vague to make a bid on them. Even when I get in touch with the buyers they like my qualifications but they don't buy from any...

Product
Thumbtack Website
#851009
Reply to reviews
Customer Service is not a priority of Thumbtack. I hired a contractor for a project that they had referred on their site--they actually sent his contact information with a few others, they thought would be a good choice to hire. Long story short--Top Quality...
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Anonymous
Anonymous

Thumbtack does not refer contractors or send out contact information for specific contractors for you to select. That is absolute nonsense. Who told you that ridiculous infor...

TTsocial
TTsocial

We are very sorry that you have had to deal with this situation. I realize you have been working with our Marketplace Integrity team on trying to find a solution. I know that ...

1.0
Product
Thumbtack Website
#754008
Reply to reviews
I too had all 5 star reviews. spent literally hundreds if not thousands of dollars with them. I did a job for a client who posted false things about me. I asked them to suspend my account until it was sorted out. The client and I went to court where it was determined...
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TTsocial
TTsocial

This is very concerning; thank you for bringing it to our attention. We have a great team called Marketplace Integrity in our support center that is specially trained to handl...

Product
Thumbtack Website
#746490
Reply to reviews
some of the requests can be very misleading. work,to be performed, needs to be more clarified. The fee that is charged for the work, can be unfair or overage. It is unknown the size of a job until it is actually seen, probably for the first time. There is no way of...
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Anonymous
Terry

You ask people to sumbit quotes without getting the full scope of the job? Ka-ching. Money in your pocket for no reason. At least on sidejobr you can communicate for free and ...

TTsocial
TTsocial

I agree that it can be hard to give a set price without seeing the project first. When we ask professionals to submit a quote, we are asking them if they are interested in dir...

2.5
Product
Thumbtack Website
I didn't like
  • High fees
  • No accountability
#603309
Reply to reviews
I have a very reputable photography business with an outstanding website, if I do say so myself LOL. That said, you would think I would get at least an interest in my bids. Not so! There is no way to know if the person making the request is legit. I have submitted...
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1.0
Product
Thumbtack Website
I liked
  • Idea
  • Concept
I didn't like
  • No results
  • Lost money
  • No accountability
#586026
Reply to reviews
I had a negative experience with this provider with Thumbtack and I gave a 1 star negative review to the trainer. The trainer immediately contacted me and asked me to take the review down. I was also contacted by Thumbtack support about the issue. I spoke to support...
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Anonymous
Anonymous

HUH, SO POSTING A NEGATIVE REVIEW ON THUMBTACK IS ...... Yet ANOTHER Waste of TIME?!!!!!!!

Lisa_NC
Lisa_NC

I gave Thumbtack proof of specific companies (several) using fake accounts to submit multiple requests and write 5 star reviews on their own profiles the same day...They did n...

2.0
Product
Thumbtack Website
I didn't like
  • No results
  • No accountability
#566091
Reply to reviews