I kept getting cold calls and answered. It was Thumbtack sales trying to sell me a service and I told them I am not interested as I don't subscribe to paying to use online platforms seeing as I have tons of reviews and use multiple platforms therefore I don't need to chase work.
They told me I wouldn't be charged, sent a disclaimer to sign via email that I signed and I was charged 300 dollars. I was told they were giving 100 dollars to the top performers to use on the site to bid or use towards job leads. I called back and they said they'd deactivate my account and that would stop the charge. Apparently that didn't work.
Now I am trying to talk to sales and they aren't helpful. They are trying to avoid refunding me.
Really frustrating and aside from the sales department the company isn't o bad. I won't use their services after this ordeal.
Reason of review: Poor customer service.