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I've encountered 2 stalkers in my 2 years of Thumbtack. I'm not writing to comment on the laws of probability.

I am here to express my utter disgust for their lack of cognitive reasoning in protecting pros from these abusers. I've contacted Thumbtack numerous times with no response as except "they've looked into it". From one of the incidents, the person initiated services through Thumbtack, provided 5 star review feedback, and then 6 months later maliciously changed the review after attempts to stalk an employee. This person's damaging comments were removed from 2 out of 3 social media sites, Thumbtack remains the only save haven for professional social media stalking.

Stop burying the facts with cold feedback such as "we've looked into it" and explain yourselves.

Your pros are the ones footing the bill, if you don't understand basic customer service, you should understand corporate responsibility. Aiding stalkers is the game your playing, and you're playing by yourselves.

Reason of review: Not as described/ advertised.

Monetary Loss: $5000.

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