I have had good leads but they do not offer up customer phone numbers, so once I have used up all my points that I have paid for I'm done. I leave the customer that indicates they are interested in either having their roof cleaned or carpets cleaned that I will come by and give them a free estimate no pressure sales, but never here from them. One time once you respond to a request, I get their full name so was able to track a phone number for them and called them, they said they never requested service through Thumbtack that they only applied through Handiman.com and not a happy customer.
Product or Service Mentioned: Thumbtack Leads.
Reason of review: Poor customer service.
Preferred solution: Either send a phone number out with the lead with agreement not to badger the customer but to be able to give a soft pitch of our service. When I get no response for a free estimate that means they are just not that interested..