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I have been with thumbtack since 2013. I have spent over $11k with them from 2013 to 12/16/2017, in what has been generally an acceptable business expense.

The service is what I use to get new customers. Recently I was notified a background check was needed to continue use; I complied. NOW I am informed that I WILL NOT BE ABLE TO DO ANY NEW BUSINESS until the background check is completed, which is expected to take 1-2 weeks??? How in the @#$% does THAT jive w anything approaching fairness?

How about some @#$% NOTICE? "...attention, in late December 2017 you'll be shut down for 2 weeks until we check your background.." And at Christmas time, too? Wow... So now, for 2 weeks it is like someone has swiped from me my main source for new business.

There is not even a similar comparison w other forms of business advertisement that I can use - it's like someone takes down your signs for 2 weeks.

Wow. (pic - "read between the Lines, Thumbtack!)

Reason of review: Poor customer service.

Monetary Loss: $11000.

Preferred solution: Full refund.

I didn't like: Treatment of pros.

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Anonymous
#1413836

I had exactly the same experience. After several years working with them with 95% five star reviews, I was suddenly shut down for a "background check" I can't even access the site.

I also agree with those complaining about fake leads.

I I'm convinced this is happening. I like life isn't difficult enough without an outfit that supposed to be on your side trying to screw you.

Anonymous
#1407124

Same thing just happened to me. Terrible way to treat your customers thumbtack.

Anonymous
#1406706

YES! They are doing the exact same thing to me. Requesting a second background check from me!!!!!!!!

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