Robbed By Client - Thumbtack Didn't Care
My client robbed me of over $5,000 in work. When the first phase of the project was completed, she suddenly claimed I hadn't done the work (even though she had been very happy with everything I'd been doing, the contract clearly outlines what I was supposed to do, and I even did a lot of extra work over and above the contract). She happily used the work I did for her, though, even as she refused to pay me. My client also said she had fired other designers during their contracts, and claimed they hadn't done the work either; I believed her until she did the same thing to me.
I contacted Thumbtack, worried that she would continue exploiting designers on the site. They didn't even want the emails between us, copies of the work I did, or the contract between us. They contacted my former client, believed her garbage (I assume), and told me they were going to monitor MY account to make sure my clients were happy in the future!
Obviously, I deleted my account.
Be warned, designers. It all sounds fine until you realize you're just trusting a stranger with no accountability. And suing my client would've been too expensive (who knew our legal system was that absurd?), so, in the end, I was robbed of over $5,000 in work and the time I wasted when I could've been working on proper contracts.
I strongly recommend you avoid this site.
Review about: Thumbtack Customer Care.
Reason of review: Bad quality.
Monetary Loss: $5400.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service, Bad clients, Exploitation of designers.