Thumbtack
Reviews and Complaints
9
ISSUES RESOLVED
262
Company responses
3.5K
TOTAL REVIEWS
1.6M
CLAIMED LOSSES
680K
PAGE VIEWS
Thumbtack Reviews
New Reviewer
Customer service this is really irritating. Ive contacted your texting service several times with no results. Ive tried calling every number that Thumbtack has and it just pushes you to a recording which you then cannot even attempt to get a real person. Your system is...
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ID
Location
Detroit, Michigan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWant to close account
Charging me for leads I havent even hit its *** and I want a refund and close my account just bc I give u my bank account doesnt mean u can money whenever
User's recommendation: Not to do it.
ID
Pros
- No pros
Cons
- Price of leads
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer
To many wrong leads
Lost client information, to many wrong leads Placed in the wrong state. Losing money in leads. Unhappy
User's recommendation: Make sure customer service is available.
ID
Location
San Francisco, California
Loss
$50
Preferred solution
A phone call
New Reviewer
To many leads from different states, leads for other pros
Im getting notices of jobs that are already bought buy pros Im getting direct leads that cost me money when they are in other states
ID
Location
Oakland, California
Pros
- Leads
- Lot of leads
Cons
- No one to speak to
Loss
$40
Preferred solution
A real person to speak to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLeads Not working
I am unable to respond to leads or opportunities because it is requesting that I add a license. However, I have already added 2 licenses that have been verified.
ID
Location
Easton, Pennsylvania
Preferred solution
Deliver product or service ordered
New Reviewer
Thumbtack took my last
Ok so I cant understand the instant booking if you apply for it but I was with thumbtack for months worst thing ever they keep charging me with no leads direct booking would never answer or say Im to far when my location is on my profile all together the charge came up to 450 with no leads I keeping getting charged but like a butt whole I keep paying this company need to be shut down stealing from small businesses trying to make it
User's recommendation: *** no.
ID
Location
Staten Island, New York
Cons
- Charge you with out you knowing
Loss
$451
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerStolen Cabinet Doors
One of Thumbtacks providers, Greco Painting of Staten Island has simply stolen my cabinet doors. Pissed because I complained after 5 months of waiting for my doors to be returned they are holding them out of spite. I asked for Thumbtacks assistance and they basically told me they would offer me $100 and that could not help me further. There has to be a regulatory agency that can crack down on their use of unlicensed contractors and lack of responsibility as the intermediary.
User's recommendation: Do not use Thumbtack period.
ID
Location
Newark, New Jersey
Cons
- Unfair exploited prices to submit bids
- Scammers and cons
Loss
$6000
Need to stop payments
Y'all are charges for jobs B's that don't fit my preferences and also some clients did text me but I did not get hired in all of those jobs so basically I've paid y'all more than 200 dolares and I didn't get hired at all and I can't be throwing away that kind of money
ID
Location
New Caney, Texas
Harassment
I should be able to review the person harassing us. He should not be able to continue using thumbtack for his outrageous. frightening behavior.>>
1 comment
ID
Location
Oklahoma City, Oklahoma
New Reviewer
They suck
There is no way to stop their services. I will take them to court and sue them for as much as I can and will give bad reviews Wherever I can. They charge me for leads that I do not use. Their system takes you in circles and leads you to nowhere. There is no way to speak to somebody and get something done. I highly recommend not using them!
User's recommendation: There is no way to stop their services.
1 comment
ID
Location
Raleigh, North Carolina
Loss
$500
Preferred solution
Stop services, send me $500 for leads I was charged for, but never used
New Reviewer
I am highly disappointed with this company. I get a deep sense of greed and lack of care for both the pro and the customer and being honest about how they do business. I am constantly being charged for bad leads and they are extremely over priced considering the job...
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1 comment
Thumbtack
#2179171
Hi Eugene, we're sorry to hear your feedback. Lead pricing varies on several factors, as we take into consideration the size of the job, location, and the type of work being requested.
Please reach out to us directly with specifics about these leads, so that we can share detailed pricing feedback with the right team.
We'd be happy to provide direct assistance and insight into helping you become successful on the platform if you're ever interested in trying again. Thanks for taking the time to share with us so that we can continue to improve.
ID
Location
Anaheim, California
Cons
- Conceal information regarding customer
- Fake leads
- Very difficult to get a refund
Loss
$500
Preferred solution
Full refund
New Reviewer
Lied too , ignored
I received calls daily wanted me to sign up with thumbtack as soon as I decide to sign up create a profile choose a package and add money to my profile my account was disabled and I was no longer heard from especially that contacted me on the daily wanted me to sign up will not respond customer service will not get me over to a supervisor my money has been taken from me and I have received no leave my profile have been placed on hold as soon as they received my money
1 comment
ID
Location
Mansfield, Texas
Cons
- Dishonesty
Loss
$150
Preferred solution
Full refund
New Reviewer
I was called plenty of times to sign up as soon as I signed up and chose a package and added money to my profile I was never called again I have called customer service number of times
sign up issues; I signed up add ed money to my account and my account was placed on hold stayed in my identity needed to be verified I received an email from the background check over a week ago and I still have not been able to receive leads
User's recommendation: Do not add money on to the account.
1 comment
ID
Location
Mansfield, Texas
Pros
- Dont know
Cons
- Scamming people
- Good liar
Loss
$150
Preferred solution
Full refund
Not happy at all ! They are giving me work out of my range and you call and get a live person to help you !! Not happy
I have asked for a live person to call me and the leads Im getting are horrible , Im canceling my thumbtack membership and I want a confirmation Im canceled .
User's recommendation: I don’t.
1 comment
ID
Location
Short Hills, New Jersey
New Reviewer
Crooked company I’ve tried to stop my account and change my account I keep getting billed and I don’t even USE Thumbtack!
Last time I reached thumbtack I explained I wanted to control WHEN I take on a client and not be charged otherwise or until then I got THREE recent charges for God only knows WHAT! So wrong and so not honest
1 comment
ID
Location
West Palm Beach, Florida
Cons
- Rip-off
Loss
$120
Preferred solution
Full refund
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