Thumbtack Reviews

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New Reviewer

Need to speak to rep asap

I have some charge that I not welling to pay, I was in Vacation. Can you please call me at 571-471-**** I do need to speak with you. I'm being trying to contact you but it's impossible you are not answering the phone.
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1 comment
#2066625

Thanks for reaching out and sharing this feedback. There were some delays through our phone support, but you should be able to reach us now at: 1 (866) 501-5809, or through any of our social media platforms.

ID
#2794435 Review #2794435 is a subjective opinion of poster.
Location
Baltimore, Maryland
Loss
$140
Preferred solution
Full refund
New Reviewer

License on pénding

License and background pending. Neeed it resolved ASAP I cant get the get real contractors leads without it
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1 comment
#2066624

Hey Samuel, we're happy to have you as a pro on the platform. We'd be glad to check on the status of your license and background check.

Please reach out here: https://help.thumbtack.com/contact-thumbtack or through any social media platform. Talk to you soon!

ID
#2794154 Review #2794154 is a subjective opinion of poster.
Cons
  • No phone sac
Preferred solution
License background pending

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Thumbtack - Need help with dispute center
Thumbtack - Need help with dispute center
Thumbtack - Need help with dispute center
Mirabelle catering took $1871 deposit for 8:9 memorial luncheon. I tried him july 14 dinner for 10. Paid him $100 PP cash $1000. He didnt listen. Food very very bad. Loaded with gooey liquor meat awful. 10 Guests didnt like. I enddd up Hosptial next day food poison....
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1 comment
#2066614

Thank you for sharing this information with us, it's concerning and we'd like to help you reach a resolution. Please provide more details about your project here: https://help.thumbtack.com/report-a-concern.

Our Trust and Safety Team will review your case and reach out to you with support within 2-3 business days. We're so sorry to hear about what happened, it's important to us that we help make things right.

We also wanted to mention that this review forum is public, we'd encourage you to remove or edit the attachments in an effort to protect your private information. We hope to hear from you soon so that we can help further.

ID
#2790001 Review #2790001 is a subjective opinion of poster.
Service
Thumbtack Catering Advertisement
Cons
  • Bogus leads
  • Having my money taken and not getting the product
  • Rip you off shut them down
Loss
$1871
Preferred solution
Full refund

Pay my dues

Trying to pay the dues so I can get leads on jobs+ some of my jobs like paint jobs and exterior job it says pause on it I don't know what that means
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1 comment
#2066608

Thanks for reaching out about this, sounds like your account may be on hold. We're happy to look further into this for you so that we can help you get back up and running. Please reach out to us with more details here: https://help.thumbtack.com/contact-thumbtack.

ID
#2784646 Review #2784646 is a subjective opinion of poster.
New Reviewer

Poor customer service no live person to speak to

No live person to speak to and my account keeps getting debited for lousy leads. If this issue isnt resolved I will close my account
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1 comment
#2066606

Hi Blane, we're sorry to hear about these concerns. You can reach out to our support team at this number: 1 (866) 501-5809. You're also welcome to reach out to us directly through any social media channel so that we can look into the leads you mentioned and help you move forward.

ID
#2784082 Review #2784082 is a subjective opinion of poster.
Service
Thumbtack Leads
Pros
  • Some support staff seem genuinely sincere and compassionate
Cons
  • Potential customers not responding not serious
Preferred solution
Pay what I owe and close auto debit
New Reviewer

No contact

Earlier this month, I wrote an email to thumbtacks regarding the $758 I've spent on leads from customers, that either cancelled or did not respond to my messages. I disputed each one, and got denied. After paying $117 for another cancelled lead, I wrote to them, It has been over a week now, I have still heard nothing from them... Next will be legal action.

User's recommendation: Do not post your buisness on here, they will steal your money.

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1 comment
#2065798

Hi Lucas, we're sorry to hear about your experience. Pros are eligible for refunds based on our Refund Policy, which you can review here: https://help.thumbtack.com/article/refund-policy.

It sounds like you've been waiting a while to hear back from our support team, we want to make sure your communication is getting to the right place. Please reach out to through any social media channel for personalized support, we'd be happy to look further into this for you.

ID
#2778220 Review #2778220 is a subjective opinion of poster.
Pros
  • Have met really great people
Cons
  • Fake leads
Loss
$758
New Reviewer

Cancelled my membership

I want to cancelled my membership and stop taking out $50.00 out of my account. If you need more information let me know and i will give it to you.
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1 comment
#2065795

Hi Michael, we're sorry to see you go. You're welcome to deactivate your account by following this link: https://help.thumbtack.com/article/deactivate-my-account, but please reach out to us if there's anything we can do to improve your experience. Also, this link is the right place if you're looking to submit refund requests: https://help.thumbtack.com/pros/topic-cost-and-payments-lh-pro/subtopic-refunds-lh.

ID
#2777518 Review #2777518 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

One Landscaper Collected $800 and Vanished

I engaged a landscaper. The guy took $800 cash (I have pictures of the bills as well). He executed a $1700 contract to do the landscape work at my home. Did half a day's worth of work, collected $800 and vanished. Sent numerous mails via Thumbtack and text msgs to his personal phone but no response for the last 2 wees. I have several pictures of him working on my property along with his vehicle as well. In thumbtack this landscaper is registered as "PK Pavers and Landscaping" His phone number is 908-605-****.
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2 comments
#2065792

Hi Ron, we're glad you brought these concerns to our attention. We definitely want to step in and help you with a resolution.

Our Trust and Safety Team solely handles these types of concerns, please file a formal report for your case here: https://help.thumbtack.com/report-a-concern. Our team will review the details and reach out to you within 2-3 business days, providing next steps.

#2048120

Contract.. Go to court. Posting here won't help you.

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ID
#2777389 Review #2777389 is a subjective opinion of poster.
Location
Englishtown, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Non Licensed Contractor

Put a request on Thumbtack to replace shower fixtures. Plumbing "contractor" was not licensed and really made it worse after he left "fixing" the current system.

User's recommendation: Skip. Go to Anji.

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1 comment
#2065788

Hi Mike, thanks for letting us know about this. We have expectations for pros to be properly licensed based on their job types and location.

We'd like to learn more about this so that we can look into their account and ensure they're meeting these expectations.

Please provide more details through this link: https://help.thumbtack.com/report-a-concern. Our team will also be sure to follow up with you if you have any outstanding concerns for this project.

ID
#2767473 Review #2767473 is a subjective opinion of poster.
Location
Rocklin, California
Loss
$440
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lead fees for leads on blocked days

My calendar is blocked 3 months out, but they continue to send and charge leads. I cannot reach a human.

User's recommendation: Don't join as a pro.

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1 comment
#2065746

Hi Goldrie, please reference our response to your last review for next steps so that we can look further into this and help.

ID
#2759248 Review #2759248 is a subjective opinion of poster.
Cons
  • Customer service not delivering after lead was bad
Loss
$700
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Paid for leads

I have my calendar blocked 3 months ahead but they keep sending and charging for leads! I sent a my message from the site two weeks ago and no response. The number I called told me to use text. I Want A Human!

User's recommendation: Don't sign up.

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1 comment
#2065745

Hi Goldrie, we're sorry about the delays with our support team over the phone. Please try again at this number: 1 (866) 501-5809 or reach out to us through any social media platform so that we can more directly assist you.

ID
#2759228 Review #2759228 is a subjective opinion of poster.
Cons
  • I feel like thumbtack stole my money
Loss
$700
Preferred solution
Full refund

I want to cancel

I had put my program on hold because I'm having problems walking and I'm in a walker and I'm trying to do physical therapy so I only they only told me I could do it for 30 days so the 30 days came up and I went online on my phone app to see what I could you know to see if what I could do and I had it was like my whole thing have been erased it asked me all the stuff that asked me when I first started so I texted y'all and said please contact me all my information is gone all right so

User's recommendation: They do not communicate and keep taking money out of your account.

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1 comment
#2065733

Hi, thanks for reaching out for help. It sounds like you're looking to deactivate your account.

We're sorry to see you go, but if you follow this link: https://help.thumbtack.com/article/deactivate-my-account you'll see instructions to do this. If you change your mind about your account, or if there's any additional support we can provide, please give us a call: 1 (866) 501-5809.

ID
#2756896 Review #2756896 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
New Reviewer

Leads issue

I spend 200 a weeks for leads then you send me free leads. I haven't got any leads since last Tuesday. What's going on?
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1 comment
#2065697

Hi Gala, we're not quite sure why you haven't been receiving leads but we'd like to look into this for you. Please share more information here and our team will follow up: https://help.thumbtack.com/contact-thumbtack.

ID
#2756692 Review #2756692 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Overcharged

I've been charged over $750 in two months, with cancelled leads, and no refunds. Its bull. I want a refund.

User's recommendation: If your a pro don't use them.

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1 comment
#2065693

Hi Lucas, have you already submitted these refund requests through the platform? If not, please check out this link: https://help.thumbtack.com/article/how-to-request-a-refund. If any of the refunds were denied and you have questions, please reach out to our team directly so that we can help.

ID
#2753406 Review #2753406 is a subjective opinion of poster.
Cons
  • Constant charges for leads which go nowhere
Loss
$759
Preferred solution
Full refund

Thumbtack is scamming my company

Thumbtack is charging my company for absolutely nothing!! Im tired of it and I wish the office was here! *** thumbtack, save your money. Im going to make blogs and YouTube videos about thumbtack!!

User's recommendation: Don’t do anything with thumbtack.

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1 comment
#2065691

Hi, we're so sorry, it sounds like we need to look into refunding some of your leads. For leads that don't match the types of jobs you want, please submit refund requests here: https://help.thumbtack.com/article/how-to-request-a-refund. Please follow up with us through our support team or social media for further help.

ID
#2753305 Review #2753305 is a subjective opinion of poster.
Cons
  • Want your money