Giavonni Iox
map-marker Doylestown, Pennsylvania

How to contact the customer

How do I contact customers that inquire my service? I don't know why I cannot contact customers when I use app
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Roza Exm

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Verified Reviewer
| map-marker Derby, Connecticut

I need help to fix my account

Please I need help my website doesnt work .I m losing a lot money and not take the job . I need to talk someone.
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Richard M Juj

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Verified Reviewer

I would like to speak to anyone at all. When I called. The number said that you were closed, but it's already 9:30 AM. And you were supposed to have opened that 8 AM.

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I see that to have my job done. It will be $40 per hour with an estimate of possibly 2 hours. So how is it that I am supposed to pay? Before the Dave's done while not knowing how long. It will take to complete the job?
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Preferred solution: I only seek to have my question answered.

Greg F Ohj
map-marker Woodstock, Georgia

Deactivated for no reason

I was in hospital, got out and now deactivated.? Trying to pay. I'm hoping I can get to the bottomless and get the payment made and continue with the account. I can't ever reach anyone to do please help me thank you
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Jessica P Hwv

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Verified Buyer
|

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Verified Reviewer

Really messed up my kitchen

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Thumbtack - Really messed up my kitchen
Thumbtack - Really messed up my kitchen - Image 2
Updated by user Jun 25, 2023

Thumbtack never reached out. The guy wouldn't give any money back or finish anything. So nothings changed.

Original review Jun 25, 2023
SquaredUp Carpentry. It was horrible from start to finish.

First he was always late or never showed at all. He was supposed to get the old color off instead of stripping it, he sanded. Obviously, it didn't work, he didn't tell me at any point it wasn't working. Then tried to use acetone instead that didn't work, then clear coated it, still not telling me it didn't work or I wouldn't have let him clear coat it.

After bringing the fact I knew he didn't get the old color out completely (no I'm not nit picking) to his attention he admitted that he just couldn't do it, but said I could just pick a color and paint it. Not at all what I wanted but okay. White. It's unevenly painted, dried running paint, unpainted portions, he stacked wet cabinet doors together they dried to one another, he painted it with primer, it's rough, bumpy, uncaulked, not sealed (nothing to protect primer), the dust from the other color is on the unprotected primer ( it's not going to come off), all of it needs to be sanded until smooth, then painted (I'm stuck paying someone else to fix his mess).

I had no access to my kitchen for over a week... Its been horrible and cost me $2,000 upfront, $1,000 on day one (he taped up plastic then left without a word, he didn't show up at the agreed time ever, sometimes didn't showup at all, needed extra money to install 4 small peices of partical board $500 I bought the board myself, nails are showing where there shouldn't be nails, and $1,000 on completion.

So $4,500.00 and his self owned and operated company is insured but now I know unlicensed. It gets better he literally tried to convince me I never paid the last $1,000 and tried to get me to pay him $1,000 through Zelle.
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Loss:
$4500
Cons:
  • Doesnt show up at all
  • Removed his profile from thumbtack maybe so i couldnt review him
  • Poor quality of work

Preferred solution: Him to pay a person of my choice pay to fix it.

User's recommendation: Don't Hire!!!

Deen Yoc

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Verified Reviewer
| map-marker Los Angeles, California

For refund

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They try to not help you or answer your questions. Thumbtack is a horrible company that steals money out your account without giving you good leads. The customers are fake and made up. This company needs to be reported to the better business bureau. Customer service plays games and tries to avoid answering questions.
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User's recommendation: Please do not start account. Fake company.

Anthony K Ius

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Verified Reviewer

Refuses to refund me

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so i was using thumbtack and these people automatically charge you for leads they think are good for you and they charge different prices all the time. they recently charged me 200$ for a lead that the person was only willing to pay 200$ i reached out asked for a refund and they denied my request tgere customer service is garbage and they literally steal from you
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Loss:
$185
Pros:
  • Find work
Cons:
  • Horrible customer service
  • Horrible business practices

Preferred solution: Full refund

User's recommendation: go with angie’s lid

Anonymous
map-marker Philadelphia, Pennsylvania

Payment issues

Why was I charged for jobs I haven't viewed or completed? You guys need to be more clear as to what type of company you actually are
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User's recommendation: Having much better communication

Adonnis Htz

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Verified Reviewer
| map-marker Little Ferry, New Jersey

Wrongly Charged

I got charged for services I did not request I was out the country. Very impossible to get in touch with them. Very disappointed in them and how dare they charge me for something I did not request 5 times. This is a complete scam, this should be taken up with legal matters. There is no life person to talk to. Don't want to se their services anymore, lost a loyal customer but this problem will be escalated further. Do
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User's recommendation: Be Careful

Michael M Rya

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Verified Reviewer

Burn your money Instead of giving it to thumbtack

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Burn your money Instead of giving it to thumbtack

I am a small business looking for some lead generation companies,. To increase our workload..

Now,. I must honestly say I don't really remember calling this place , but after they had my phone number,(which they may have gotten off the Internet).. MY PHONE WOULD NOT STOP RINGING. I was called so much, I finally answered to see what they had to offer,.

And it sounded ok, but I was not ready to sign with them , fast forward, I finally got tired of seeing their number ringing my phone. So I signed up with them, and they explained that I would be paying for leads as customers called for my services... The first job they send me, was for a service that we do not offer, but I was charged anyway,..I picked up the phone and TRIED to get in touch with my representative that said she, Amy Williams will be like my success coach at thumbtack. Well, she never answered a call, or text from me ever again,..

as I write this, I am still waiting for her to get back to me. I got a sporadic text on presidents day, from Amy telling me that she was busy in a meeting on friday, and usually works 10+hours a day at thumbtack, and if I need her help I can text her. So, I texted her 3 more times, with no reply from Amy. Later that day I got a text from someone on Amy's text,,saying that they are not Amy,but they were telling me that today is presidents day, and it is not legal for her to be calling me on a federal holiday.?!?!..

I knew that she has no clue what she is talking about. So I see that this was a scam. Iv gotten a few more "leads" in through their app, but this was for people shopping for prices for my service.. when I signed up, they said I will be the only service provider to get these leads(at a price ).

But they sell the same lead to 6 other people at the same price,.. so, instead of making $50 for a service lead,.. they make over $300 for the same lead that wont net the contractor $500,.. total scam.

What pissed me off the most is when I called, and, called, and called about the first charge, for services I did not offer,.. they said to call for a refund, but when you call for that refund, they end up telling me , the program you signed up for IS NON REFUNDABLE!!, they tell you in their pitch, that if there is a issue, you can call and get a refund on a specific charge you may have gotten in your acct. .. ive added a screenshot of an email from amy stating that if i need any help within the first 2 weeks,.

To teach out... Lol..

it's almost 2 weeks and I'm sure she is still at her meeting from the Friday BEFORE presidents day.. (btw, I'm still waiting)

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Loss:
$200
Cons:
  • No help from customer service
  • No customer support
  • Charging me for leads for services i do not offer

Preferred solution: Full refund

User's recommendation: Do not sign with THESE people, GIVE YOUR HARD EARNED MONEY TO CHARITY FIRST.

Jean F Nzl

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Verified Reviewer

Unlicensed Contractors

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Had a company do electrical work in my home and hes not licensed with City of Columbus Ohio. SCAM JOB
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Loss:
$175
Pros:
  • Easy contact
Cons:
  • Unlicensed contractors

Preferred solution: Full refund

User's recommendation: Do NOT use CD ELECTRIC COLUMBUS OHIO

Damali L Hkg
map-marker Yonkers, New York

The company that was supposed to help me with a project appear to have simply dropped me!!

I had no plans to complain about the services of Thumbtack. The staff was very polite and appeared interested in how the company or individuals hired to help me was working out.

That company helped a bit, then there was a pause in communication. Working with them was like pulling teeth, so I didn't check much for communication from them. I saw their last communication and communicated back. They apper to have dropped me.

I e-mailed you, with the belief you would inquire things for me. However, I seem to be getting the silent treatment all around. I'm a home owner & figured in the future I'll be reaching you for so many types of workers you can supply. Can somebody please be so good as to tell me what it is I did to make you all angry with me?

I would appreciate it. My best contact: Shannamelon@***.com

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Edweena S
map-marker Bullhead City, Arizona

No body came to booked app nobody called to cancel or rebook im not useing this company again theor service sucks I tried to call custetmer service at 3:26 when they didn't call or show and office was

No show call or text to booked app on sat Feb 17 2024 I sent pic on Thursday got booked for Sat and nothing I text pro no response I tried to complain at 3:26 and office was closed I needed my bedroom door replaced and my frame rebuilt I set pic and got booked waited all day which was my birthday by the way and nothing no show no call no text I was ghosted
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User's recommendation: Don't use this company

Darrell T Rjr

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Verified Reviewer
| map-marker Southfield, Michigan

Unauthorized Review

Hello my name is Darrell F Turner

Email szrcdf@***.com

Phone 586-222-****

Im contacting you over an unauthorized review from Briana Boyer from Greeneville Tennessee.

She initially contacted me for work and gave me her phone number to discuss.

I discussed with her about over the phone that she would need to contact her local city for a possible permit for what she needed done and to call me back once she did.

She never contacted me back but instead gave me a poor review and I never done any work at all for her.

Customers should not be able to do this without any work being done or even hired.

How can I have this removed?

Thanks

Darrell F Turner

586-222-****

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User's recommendation: Be careful.

1 comment
Guest

Hope you get it removed. It sounds like maybe she was hesitant to take your advice and inquire if a permit was needed. You should do your civic duty and inform her local municipality of her reluctance and her possible plans.

Briany Qdd

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Verified Reviewer
| map-marker Redmond, Washington

Account deactivated, I’m to activate.

Account deactivated. Please open my account. What problem my accout. Im too many time. How to I do. I need to use thumbtack.
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User's recommendation: I’m need to open thumbtack pro