New Reviewer
Customer service this is really irritating. Ive contacted your texting service several times with no results. Ive tried calling every number that Thumbtack has and it just pushes you to a recording which you then cannot even attempt to get a real person. Your system is...
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ID
#3503671 Review #3503671 is a subjective opinion of poster.
Location
Detroit, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Want to close account

Charging me for leads I havent even hit its *** and I want a refund and close my account just bc I give u my bank account doesnt mean u can money whenever

User's recommendation: Not to do it.

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ID
#3502737 Review #3502737 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Price of leads
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

To many wrong leads

Lost client information, to many wrong leads Placed in the wrong state. Losing money in leads. Unhappy

User's recommendation: Make sure customer service is available.

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ID
#3498774 Review #3498774 is a subjective opinion of poster.
Location
San Francisco, California
Loss
$50
Preferred solution
A phone call
New Reviewer

To many leads from different states, leads for other pros

Im getting notices of jobs that are already bought buy pros Im getting direct leads that cost me money when they are in other states
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ID
#3498754 Review #3498754 is a subjective opinion of poster.
Location
Oakland, California
Pros
  • Leads
  • Lot of leads
Cons
  • No one to speak to
Loss
$40
Preferred solution
A real person to speak to

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Leads Not working

I am unable to respond to leads or opportunities because it is requesting that I add a license. However, I have already added 2 licenses that have been verified.
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ID
#3497774 Review #3497774 is a subjective opinion of poster.
Location
Easton, Pennsylvania
Preferred solution
Deliver product or service ordered
New Reviewer

Thumbtack took my last

Ok so I cant understand the instant booking if you apply for it but I was with thumbtack for months worst thing ever they keep charging me with no leads direct booking would never answer or say Im to far when my location is on my profile all together the charge came up to 450 with no leads I keeping getting charged but like a butt whole I keep paying this company need to be shut down stealing from small businesses trying to make it

User's recommendation: *** no.

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ID
#3497561 Review #3497561 is a subjective opinion of poster.
Location
Staten Island, New York
Cons
  • Charge you with out you knowing
Loss
$451
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stolen Cabinet Doors

Thumbtack - Stolen Cabinet Doors
Thumbtack - Stolen Cabinet Doors
One of Thumbtacks providers, Greco Painting of Staten Island has simply stolen my cabinet doors. Pissed because I complained after 5 months of waiting for my doors to be returned they are holding them out of spite. I asked for Thumbtacks assistance and they basically told me they would offer me $100 and that could not help me further. There has to be a regulatory agency that can crack down on their use of unlicensed contractors and lack of responsibility as the intermediary.

User's recommendation: Do not use Thumbtack period.

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ID
#3487752 Review #3487752 is a subjective opinion of poster.
Location
Newark, New Jersey
Cons
  • Unfair exploited prices to submit bids
  • Scammers and cons
Loss
$6000

Need to stop payments

Y'all are charges for jobs B's that don't fit my preferences and also some clients did text me but I did not get hired in all of those jobs so basically I've paid y'all more than 200 dolares and I didn't get hired at all and I can't be throwing away that kind of money
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ID
#3481236 Review #3481236 is a subjective opinion of poster.
Location
New Caney, Texas

Harassment

I should be able to review the person harassing us. He should not be able to continue using thumbtack for his outrageous. frightening behavior.>>
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1 comment
#2179187

The information you've shared is concerning to us and we want to help. Please provide more details here so that we can contact you directly: https://help.thumbtack.com/report-a-concern.

ID
#3479093 Review #3479093 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
New Reviewer

They suck

There is no way to stop their services. I will take them to court and sue them for as much as I can and will give bad reviews Wherever I can. They charge me for leads that I do not use. Their system takes you in circles and leads you to nowhere. There is no way to speak to somebody and get something done. I highly recommend not using them!

User's recommendation: There is no way to stop their services.

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1 comment
#2179183

We're really sorry to hear that Thumbtack hasn't worked for you. We can assist you in any refund questions, and deactivating your account if that's how you'd like to move forward. Please send us an email at support@thumbtack.com and allow us to get back to you in several business days, or for a quick follow-up you can DM us through any social media channel.

ID
#3477925 Review #3477925 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Loss
$500
Preferred solution
Stop services, send me $500 for leads I was charged for, but never used
New Reviewer
Thumbtack - Expensive Leads & Poor Customer Service..
I am highly disappointed with this company. I get a deep sense of greed and lack of care for both the pro and the customer and being honest about how they do business. I am constantly being charged for bad leads and they are extremely over priced considering the job...
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1 comment
#2179171

Hi Eugene, we're sorry to hear your feedback. Lead pricing varies on several factors, as we take into consideration the size of the job, location, and the type of work being requested.

Please reach out to us directly with specifics about these leads, so that we can share detailed pricing feedback with the right team.

We'd be happy to provide direct assistance and insight into helping you become successful on the platform if you're ever interested in trying again. Thanks for taking the time to share with us so that we can continue to improve.

ID
#3473465 Review #3473465 is a subjective opinion of poster.
Location
Anaheim, California
Cons
  • Conceal information regarding customer
  • Fake leads
  • Very difficult to get a refund
Loss
$500
Preferred solution
Full refund
New Reviewer

Lied too , ignored

I received calls daily wanted me to sign up with thumbtack as soon as I decide to sign up create a profile choose a package and add money to my profile my account was disabled and I was no longer heard from especially that contacted me on the daily wanted me to sign up will not respond customer service will not get me over to a supervisor my money has been taken from me and I have received no leave my profile have been placed on hold as soon as they received my money
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1 comment
#2179170

Hi Decarlos, please refer to our previous review response for more information about next steps. If you're still not able to access your account, send us an email at support@thumbtack.com or reach out via direct message on any social media channel (Instagram, Facebook, Twitter, etc.).

ID
#3469111 Review #3469111 is a subjective opinion of poster.
Location
Mansfield, Texas
Cons
  • Dishonesty
Loss
$150
Preferred solution
Full refund
New Reviewer

I was called plenty of times to sign up as soon as I signed up and chose a package and added money to my profile I was never called again I have called customer service number of times

sign up issues; I signed up add ed money to my account and my account was placed on hold stayed in my identity needed to be verified I received an email from the background check over a week ago and I still have not been able to receive leads

User's recommendation: Do not add money on to the account.

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1 comment
#2179168

Hi there, we're sorry to hear you weren't able to use the platform immediately after signing up, we know that can be frustrating. We hope your concerns have been resolved by now, however you're always welcome to check the status of your background check via email from Checkr, or you can reach out to our team at support@thumbtack.com.

ID
#3469070 Review #3469070 is a subjective opinion of poster.
Location
Mansfield, Texas
Pros
  • Dont know
Cons
  • Scamming people
  • Good liar
Loss
$150
Preferred solution
Full refund

Not happy at all ! They are giving me work out of my range and you call and get a live person to help you !! Not happy

I have asked for a live person to call me and the leads Im getting are horrible , Im canceling my thumbtack membership and I want a confirmation Im canceled .

User's recommendation: I don’t.

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1 comment
#2162668

We have agents that are all skilled and trained the same, both on the phone and on our non-voice channels. Please reach our support team by texting 415-299-6398 Monday through Friday 6am to 6pm MST.

You're also welcome to send us a DM via social media (Instagram, Facebook, Twitter, etc.). If you're looking for steps to deactivate your account, this page will be helpful: https://help.thumbtack.com/article/deactivate-my-account.

ID
#3468013 Review #3468013 is a subjective opinion of poster.
Location
Short Hills, New Jersey
New Reviewer

Crooked company I’ve tried to stop my account and change my account I keep getting billed and I don’t even USE Thumbtack!

Last time I reached thumbtack I explained I wanted to control WHEN I take on a client and not be charged otherwise or until then I got THREE recent charges for God only knows WHAT! So wrong and so not honest
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1 comment
#2162665

Hi Kathy, we're sorry to hear you haven't had a good experience. It sounds like you want to turn off your targeting preferences to stop receiving automatic leads, check out this page on our Help Center for more information: https://help.thumbtack.com/article/targeting-preferences.

ID
#3466571 Review #3466571 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Cons
  • Rip-off
Loss
$120
Preferred solution
Full refund