
Thumbtack
Reviews and Complaints
Thumbtack Reviews
Complaint Regarding Service Hired via Thumbtack
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThis platform is a scam!
Hi Christine, we're sorry to hear about your experience, and your update. We appreciate the specific feedback you've shared about your services and the job details.
We'll pass along this feedback to our team so that we can continue to improve the pro experience. As for your targeting preferences and outstanding concerns, please email us at support@thumbtack.com, if you're not working with our support team already.
- Contracts are scammers
- Poor customer service and excuses
- I did not like the responses i got from potential clients
Robbed
User's recommendation: 100% no.
- I get jobs
- Leads
- Best leads
- Rip off
Terrible customer service
Customer service
Questions about account
- Rip you off shut them down
Impossible get help or support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer$150 Charge
User's recommendation: Go Elsewhere!
- Total scam
No phone number leads to a person
User's recommendation: If I wanted to text I would have. If I call a phone then the expectation is to talk to a person.
Need to opt out of automatic leads
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPro issues
No additional developments. I cannot tell if the fraud artist (there is quite a record of his dealings) has been deleted from Thumbtack, as their idea of a “resolution” is to get the contractor to say, ‘I never intended to keep her money.’ Thumbtack seems to think the...
Hi Susan, we're really sorry to hear you haven't worked out a resolution with this pro. We weren't able to locate your case based on the information provided here, but we'd like to make sure all of your concerns have been addressed. You're welcome to send us a direct message via social media, and we encourage you to share any questions or additional information with the specialist assigned to your case.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHired home inspectors for insurance and they said they posted it to thumbtack I need the reports
no resolution as of now.
User's recommendation: no recommendation.
- No functional customer service for pros
They gouge prices for pros
User's recommendation: Run.
Can not get in touch with anyone the phone number doesn’t work and the page says it’s been removed
User's recommendation: Never ever.
Pro billing
User's recommendation: Not unless u have money to give away.
- Wide range of choices
- Too many bogus leads
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