Thumbtack Reviews and Complaints

Your vendor showed up the first day to start the project and collected $600.00 cash which is half the amount we agreed on. He left that day some of his tools at my house and never showed back up for almost 9 days to finish the job. Not answering my calls now.

I received a lead for a punch list job on October 18th from SUCCESS on thumbtack. I responded to it the same day and talked to the lady (which I still don't know her real name) about the projects she was wanting done. On Saturday the 19th I drove to Springfield tn to try to give her a detailed breakdown on the different items she was wanting done. This took roughly two and a half hours of my time to figure out how long each item would take to the minute. I sent her the break down list and total number of hours it would take she came back and subtracted alot of the work to be done. We agreed for me to do the tile work and a few pieces of trim, and six pieces of crown on cabinets. Sunday October 20th my wife and I had to pick up the supplies at Lowe's for the lady ( mind you this is all I am guessing free labor just to have the job). We made to the rental property around 10:15am and started working. I forgot to mention we also had to hang 3 blinds (5) so my wife started doing that while I started laying for the tile backsplash I was going to do. In the mean time this lady after we had agreed to them few items not to exceed 14 to 15 hours started calling and text non stop about getting this done so she could get the cleaners in on Monday morning. As she is doing this she keep adding the rest of the items she had eliminated. My wife and I worked through the night finishing up at 8:00am Monday morning. I sent MISS SUCCESS a message telling her all the tile was done the back splash in under two of the three sinks which she didn't have only half for under the third. And I would like to get paid (at this point we have 37 man hours in between us).got home the lady calls back to ask when I would be returning to do the rest of the punch list which she kept adding to. I went back and worked another 8 hours tuesday finished some painting she wasn't worried about but got paint order to have it done fix two doors installed a digital entry lever set fix doors on the bathroom vanity, and tiled the underneath of kitchen sink. The eletrians help pick up at some point my bucket and supply to grout with. I once again messaged her told her everything was complete but the grouting of the sink. I ask about getting paid once again. She replies with when are you going to grout underneath the sink and that I stained her countertop and that she didn't think I had the money to replace it so she wouldn't be paying me. I see this as 45 hours at least of free labor for her. I also she her still running and in thumbtack for her other rental properties.

I will be ending my account with Thumbtack because of the automac payment setup required in order to bid on any job. This is an invasion of my right to choose jobs I’m interested in and an invasion of my bank account and I’m so disappointed in Thumbtack for implementing this feature.

How do I get leads I do not pay for unless I get hired? It seems I got charged for leads I just looked at and did not get. I'm a photographer and do not have money to waste. Help!!