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I have been getting charged hundreds of dollars over the course of 2 months for services that I don't even set as preferences. Apparently there are small check boxes and writing that says thumbtack can open up your services outside of what you've selected and...
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1.6
I liked
  • User interface
I didn't like
  • Non-refundable charges
  • Customer service
  • Scams
#1428266
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I am a home remodel contractor/handyman and have over 25 years on the trades. I moved to a new state and needed to find a way to get job leads and advertising so I chose Thumbtack. Now when I began, 3 years ago, you had to purchase credits and use a certain amount of...
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VenomousSquirrel
VenomousSquirrel

I feel your pain and just submitted the same review. Any company that guarantees a refund but chooses to put it back in their own wallet, is not a refund. I was getting charge...

#1425831
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Thumbtack - Overcharging my account

Thumbtack - Overcharging my account
You’ve charged me 130 in two days yet I’ve only talked to 3 customers that’s ***
1.0
Details
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Warranty
#1422950
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This the company Thumbtack they kept sending us leads half away on the other side of the country. Then charging for them it wasn't 2minutes after trying this service out we got dinged well over our budget. Then the horror stories that you read about the so-called pros...
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1.0
I didn't like
  • Company is deceitful
#1421257
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This absolutely has Got to be illegal. My story is Not unlike all the others. I also started with Thumbtack about 3 years ago when they were Somewhat affordable. I am certain that some of these job leads are fabricated and/or jobs that are no longer available. I have...
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1.0
#1420581
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I come at it from the professional service provider side. I used thumbtack for a year or so and in that time the policies have DRAMATICALLY changed. it used to be that if a "client" didnt respond within 48 hours, you would get a refund on the fee you paid for that...
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#1420071
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Thumbtack arbitrarily charged me up to $38 each time for a business contact that was unverified, turned out to be a scammer or a non-entity. Their website is primarily used by scammers to prey on small businesses. I would also believe they employ people to contact...
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Anonymous
Hawks Investigations

Ditto did the same to our company they kept sending us leads half away on the other side of the country. Then the horror stories that you read about the so-called pros you hir...

1.0
I liked
  • Opportunity
I didn't like
  • Inability to verify job bids are real
  • Policies
  • Ripping off professionals
#1419720
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Thumbtack - Need more information on how I pay in my account

If I send a quote will I be charged
#1418791
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Thumbtack - Open ticket on a complainy

Had laminate flooring put down at the end of june, but its lifted up. I sent the texts between the contractoi r and I, and now yall stated in my email that they said something about boards were in my floor. That is an absolute lie. So yall just let them make ylup a story to not have to fix my hall that they messed up.
1.8
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
#1417236
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I have been on thumbtack for about 2 years. I have gotten here and there a few REAL leads but most especially with one this year have been fake. Charging 6 to 8 dollars for interested people who want a quote yet the quote was available. If there is a lawsuit I would...
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1.0
#1416932
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