Thumbtack Reviews

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Refunds

Thank you for the refunds. I called to find out about refund policy. The person was very helpful. Now I know more about the company and Im glad to be a part of it.
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1 comment
#2113062

We're so glad we could clear that up for you and help, thanks for being a pro!

ID
#3185606 Review #3185606 is a subjective opinion of poster.
Location
Los Angeles, California

Couldn’t hide my business

I wasnt able to hide my honolulu profile. But a woman helped me and she was able to sort it out. Thank you.

User's recommendation: Great customer service.

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1 comment
#2092287

We're happy we could help. Thanks for the 5 star review!

ID
#3055307 Review #3055307 is a subjective opinion of poster.
Location
Los Angeles, California

The customer service representative Casandra was exceptionally helpful. She did more for me then expected.

My account was suspended and couldn't get back on. She fixed so I could get jobs again. Very grateful for Casandra
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ID
#2939623 Review #2939623 is a subjective opinion of poster.
New Reviewer

Refund

Please refund my card for 46 the customer cant afford the service only offering 70 bucks not my pricing
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1 comment
#2038401

Hi, Navdeep. We'd be happy to look into this with you to see what we can do.

Feel free to reach out to us over social media with your account information and we'll dive in.

You can also submit the lead for a refund directly from your payments. Check out https://help.thumbtack.com/article/refunds for more info.

ID
#2663544 Review #2663544 is a subjective opinion of poster.
Loss
$46
Preferred solution
Full refund

Very disrespectful, rude , customer

Like I told the representative- Nancy Price, calls me Wednesday 9th at 6:08pm for services the next day do to inspector is going Friday I told her I will try going Thursday but later , she said ok I can send you money , i said no onces o get there I will tell you price , we finished late And we couldnt make it , I did tell her we were 4 houses away of customers we had to do first but we couldnt make it was too later , she started calling me around 9:42 pm screaming, cursing me out , telling me She is going to bury me on social media etc ..... this is not right when I told her not to call she

User's recommendation: Background check on ppl like this ,

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1 comment
#2035102

We're sorry to hear your experience wasn't what it could have been. We take concerns like this very seriously and ask that you report it to our Trust and Safety team at https://help.thumbtack.com/report-a-concern.

We can then look into it and take appropriate action as needed. We hope to hear from you soon.

ID
#2603232 Review #2603232 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
New Reviewer

Not sure

To hard to get someone on the phonei have been trying to figure it out for weeks now Im forced to write a review
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1 comment
#2035092

Shanley, we're sorry to hear you've had trouble contacting our team via phone. Our teams have been experiencing a higher than normal call volume that may affect wait times.

We always welcome you to reach out to our live agents over social media and we're happy to jump in and help wherever we can. Please let us know if there is anything we can do for you in the future.

ID
#2593512 Review #2593512 is a subjective opinion of poster.
Service
Thumbtack Bidding
Preferred solution
Help

I sing out by mistake

I think I sing out by mistake and now I cannot go singing can you please help me guys I already to go buy the notification and I dont know what I did there so now I can I got in

User's recommendation: I have eight reviews from the customers.

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1 comment
#2004020

What did you even say? English please!

ID
#2499103 Review #2499103 is a subjective opinion of poster.
Location
Hackensack, New Jersey

Update

Id like to update my account and pay my bill. Im closed out of my account until I pay my bill. Can I please get a live representative to call my phone number. Thanks.
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ID
#2424757 Review #2424757 is a subjective opinion of poster.
Location
Los Angeles, California

Me desactivaron mi cuenta

Hola e tenido un pequeño incidente por error desactivé mi cuenta, pero espero puedan ayudarme en la más breve posible
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ID
#2393042 Review #2393042 is a subjective opinion of poster.
Location
Silver Spring, Maryland

Update

Im glad Thumbtack reached out to me and had all ready reviewed the details of my email. They saw the same issue I saw and had let me know they were issuing a credit.

User's recommendation: Just make sure to not only call but also send an email to document when you had reached out to the company.

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ID
#2375762 Review #2375762 is a subjective opinion of poster.
Location
Albany, New York
New Reviewer

Reactivate mi acoount

Thumpack cancel mi account I dont now why
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ID
#2299568 Review #2299568 is a subjective opinion of poster.
Location
Foley, Alabama
Product
Thumbtack Account

How to contact the customers

I have many messages from costumers asking me for my professional service but I am not able to contact them.

User's recommendation: Get a easy way to contact costumers.

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ID
#2241486 Review #2241486 is a subjective opinion of poster.
Location
The Bronx, New York
Product
Thumbtack Website

Im having problems aswering my messeges.Problem with a CPA

I have no response from the CPA and I have spoken to people in the office who tell me he will get back to me but does not. I have called him personally twice and also sent a text. I do not have my taxes completed and do not even have a copy of them. He has suggested that I take an extension because they were not ready and I paid $10,000 to the IRS. This is the deadline today and I have spoken to the office four times, maybe five. I am at my wits end and do not know what to do.
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ID
#2229798 Review #2229798 is a subjective opinion of poster.
Location
Richmond, Virginia
Service
Thumbtack Customer Care
New Reviewer

Regarding my background check taking too long filled out three times

My customer rep was extremely helpful and resolve my current issue and previous issues
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ID
#2126752 Review #2126752 is a subjective opinion of poster.
Location
Acworth, Georgia
Service
Thumbtack Customer Care
New Reviewer

Account problems im a top pro

Somebody deactivated my account without my approval?
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ID
#1978427 Review #1978427 is a subjective opinion of poster.
Product
Thumbtack Account
Loss
$1500
Preferred solution
Activate my account

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