Anonymous
map-marker Boston, Massachusetts

I am retired and want to discontinue my

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While Thumbtack is trying to help, you get "Pros" who don't explain why they dropped you. No manners. Anyway, the first time Thumbtack refunded ALL I had paid the "Pro". Let's see what these "Pros" are all about. This time we're dealing w/Beige Video/Beige Corporation.
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User's recommendation: Don't offer a service u don't intend to provide.

Marlon Uzi
map-marker The Bronx, New York

Good job but needs work

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When I first joined thuntack you were oriented to help pro gef work now youre prices are as affordable for little guys and youre target setting is way off
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User's recommendation: Thumbtack works well

Anonymous
map-marker Delray Beach, Florida

Exterior electrical wiring repair

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I need an electrician and you did not have a listing for what I needed I needed an electrician at a community down here in Florida. They could do work for us periodically.
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User's recommendation: Love Thumbtack just had a problem with it this time

Marabelle Icw

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Verified Reviewer
| map-marker Newark, New Jersey

Issues with Leeds

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The person never contact me and didnt answer me as well. People contact you and they just change their minds.
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User's recommendation: To be sure about what they want.

Francisco V Awq

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Verified Reviewer

Account on hold

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There was a mis. Understand when my ex gf let me use her card I was unaware she'd continue to get charged multiple times I thought only the card I had set as default would. I'd be happy to pay the cancelled transaction. I'd really like to get back to work so please remove the hold on my account. I. Apologize for any inconvenience
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Preferred solution: The hold removed

User's recommendation: Good company

Luis R Aeu

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Verified Reviewer
| map-marker Dallas, Texas

Problem as con la app

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Perdí mi teléfono hace dos semanas Ahora que compre otro teléfono, abrí de nuevo la aplicación y no sale mi información que ya tenía establecida Como reyes, mensajes, contactos y por ese problema no he recibido ninguna oportunidad de trabajo Espero que me puedan ayudar a recuperar toda la información
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Tamaya P

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Verified Reviewer

I have cleared up my account and still not able to get leads on my account

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I cleared up my account with mr Battle and my account still on hold I would like this to get uplifted
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Pros:
  • I like thumbtack
  • Great leads
Cons:
  • Response time if a issue happened

Preferred solution: My account is on hold and I would like to get this uplifted

Anonymous
map-marker Charlotte, North Carolina

Necesito preguntas sobre lis leads

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Thumbtack - Necesito preguntas sobre lis leads
Necesito saber como puedo trabajar con su compañia? También quiero saber el costo si es por cada trabajo que tengo que pagar o es una mensualidad,como le dije anteriormente mi compañía es de hacer sercas de todo tipo hagame saber como podemos hacer contrato y así sacar adelante nuestras compañías, de antemano muchas gracias .
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User's recommendation: Hablar con personas idioma español

Dia Z

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Verified Reviewer

Refund

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Hi this is Dia with Ark Construction Services.

I am absolutely disappointed at Thumbtacks response to my "request for a refund".

I understand that not all jobs that turn out differently need a refund.

However, Roger Callahan contacted us specifically and as soon as we responded back he left us on read and never talked to us again. In business I have witnessed this multiple times, the customer contacts us and then they don't respond any more.

However, Ark Construction pay handsomely for Thumbtacks services. We payed a good amount of money on Roger and we deserve to get our money back for his lack of communication.

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Preferred solution: Let the company propose a solution

User's recommendation: Thumbtack is definitely a reliable source but be prepared to have your pockets emptied.

Christian P Eha

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Verified Reviewer
| map-marker Orlando, Florida

I need talk to customer service

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I can't reach anyone by phone. It has to be text only and I need to speak to someone to resolve the issue.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Stratford, Connecticut

You guys really care took time to listen and help to resolve the problem.

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Thumbtack - You guys really care took time to listen and help to resolve the problem.
They are really here to help both clients and professional.Thank u so much.We appreciate how you guys take time to listen and resolve the Issues.
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User's recommendation: It’s worth joining

1 comment
Thumbtack

We're so happy to hear this! Thank you for taking the time to share your positive feedback with our team.

Anonymous
map-marker Granger, Indiana

Reactivating my account

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My account was deactivated because of a unsatisfied customer I called thumbtack to find out why my account had need deactivated. Even though I had gotten an email with the customer concerns I couldnt read the entire email to address the concerns. Thumbtack is in the process of having the email and link resent to me so that I can respond properly to the customer and have my account reactivated.
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User's recommendation: Respond to customer concerns in a more timely manner

1 comment
Thumbtack

We appreciate this feedback, and we're glad to hear you're working with our team to resolve your customer's concerns. Whenever situations like these arise, it's important to us that we can work with pros to achieve a resolution, and that their accounts remain in good standing. If you have any questions, concerns, or additional feedback, feel free to respond to the emails from our team and we'll help however we can.

Carole K Tsm

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Did not get issue resolved

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I haven't talked to anyone who could help resolve my issue with submitting a complaint. I was told someone would call me back-not yet
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1 comment
Thumbtack

We're sorry to hear about this. We don't have enough information from this platform to locate your account or history, but we'd like to make sure you get the support you're looking for. Please send us a direct message on social media (Instagram, Facebook, Twitter) and we'll be there to help!

Anonymous
map-marker Salt Lake City, Utah

Charges for leads

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Hi, my name is Patrick and I havent used thumbtack in a few months and I have recently been charged for two leads amounting to $122. I had all targeting off I havent been trying to get leads and all of a sudden I started to get leads and having to pay for them too. Plus, I only do tile work yet I am being charged for home remodels. I would like a refund $122 is a LOT of money right now, times are tough but I didnt authorize this.
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User's recommendation: Thumbtack has been amazing until this happened. I would definitely recommend them but I hope they take care of this.

Resolved
AL Ioy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sacramento, California

Resolved: Tech support

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Updated by user May 06, 2020

They responded to my direct call and resolved the problem

Original review Apr 06, 2020
I have emailed 3 times about this problem now. I am being charged for leads that are NOT including my travel fee, giving clients INCORRECT ESTIMATES! I have checked my settings numerous times and it set to charge $40 for travel over 11 miles. There is ANOTHER INCORRECT lead charge today. The other one has yet to be refunded.
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User's recommendation: Incorrect charges for leads

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