Necesito preguntas sobre lis leads

Thumbtack - Necesito preguntas sobre lis leads
Necesito saber como puedo trabajar con su compañia? También quiero saber el costo si es por cada trabajo que tengo que pagar o es una mensualidad,como le dije anteriormente mi compañía es de hacer sercas de todo tipo hagame saber como podemos hacer contrato y así sacar adelante nuestras compañías, de antemano muchas gracias .

User's recommendation: Hablar con personas idioma español.

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ID
#3936013 Review #3936013 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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Verified Reviewer
New Reviewer

Refund

Hi this is Dia with Ark Construction Services. I am absolutely disappointed at Thumbtacks response to my "request for a refund". I understand that not all jobs that turn out differently need a refund. However, Roger Callahan contacted us specifically and as soon as we...
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ID
#3847776 Review #3847776 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I need talk to customer service

I can't reach anyone by phone. It has to be text only and I need to speak to someone to resolve the issue.
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ID
#3837480 Review #3837480 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
Let the company propose a solution

You guys really care took time to listen and help to resolve the problem.

Thumbtack - You guys really care took time to listen and help to resolve the problem.
They are really here to help both clients and professional.Thank u so much.We appreciate how you guys take time to listen and resolve the Issues.

User's recommendation: It’s worth joining.

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1 comment
#2158054

We're so happy to hear this! Thank you for taking the time to share your positive feedback with our team.

ID
#3449924 Review #3449924 is a subjective opinion of poster.
Location
Stratford, Connecticut

Reactivating my account

My account was deactivated because of a unsatisfied customer I called thumbtack to find out why my account had need deactivated. Even though I had gotten an email with the customer concerns I couldnt read the entire email to address the concerns. Thumbtack is in the process of having the email and link resent to me so that I can respond properly to the customer and have my account reactivated.

User's recommendation: Respond to customer concerns in a more timely manner.

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1 comment
#2099206

We appreciate this feedback, and we're glad to hear you're working with our team to resolve your customer's concerns. Whenever situations like these arise, it's important to us that we can work with pros to achieve a resolution, and that their accounts remain in good standing. If you have any questions, concerns, or additional feedback, feel free to respond to the emails from our team and we'll help however we can.

ID
#3106384 Review #3106384 is a subjective opinion of poster.
Location
Granger, Indiana

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Verified Reviewer
New Reviewer

Did not get issue resolved

I haven't talked to anyone who could help resolve my issue with submitting a complaint. I was told someone would call me back-not yet
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1 comment
#2092296

We're sorry to hear about this. We don't have enough information from this platform to locate your account or history, but we'd like to make sure you get the support you're looking for. Please send us a direct message on social media (Instagram, Facebook, Twitter) and we'll be there to help!

ID
#3061215 Review #3061215 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

Charges for leads

Hi, my name is Patrick and I havent used thumbtack in a few months and I have recently been charged for two leads amounting to $122. I had all targeting off I havent been trying to get leads and all of a sudden I started to get leads and having to pay for them too. Plus, I only do tile work yet I am being charged for home remodels. I would like a refund $122 is a LOT of money right now, times are tough but I didnt authorize this.

User's recommendation: Thumbtack has been amazing until this happened. I would definitely recommend them but I hope they take care of this.

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ID
#1987755 Review #1987755 is a subjective opinion of poster.
Location
Salt Lake City, Utah

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Tech support

Update by user May 06, 2020

They responded to my direct call and resolved the problem

Original review posted by user Apr 06, 2020
I have emailed 3 times about this problem now. I am being charged for leads that are NOT including my travel fee, giving clients INCORRECT ESTIMATES! I have checked my settings numerous times and it set to charge $40 for travel over 11 miles. There is ANOTHER INCORRECT lead charge today. The other one has yet to be refunded.

User's recommendation: Incorrect charges for leads.

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Resolved
ID
#1856075 Review #1856075 is a subjective opinion of poster.
Location
Sacramento, California
Service
Thumbtack Leads
New Reviewer

Talk about leads

Is the company taking a break because of the virus, I am not upset, just wanting to know
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ID
#1831169 Review #1831169 is a subjective opinion of poster.
Location
Bellingham, Washington
New Reviewer

Liked the work didn't like the follow up performance

Joe Austin owner of Anytime Restoration finished a basement for me. Due to a cancellation of a mirror he owes me about $150.00. I have called and texted him several times more than 6, over several mouths. He always promises to send the check, as of today no check. I guess they are all lost in the mail.
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ID
#1713170 Review #1713170 is a subjective opinion of poster.
Location
Mchenry, Illinois
Pros
  • I think thumbtack is good place to shop
Reason of review
Refund
Loss
$150
Preferred solution
Pay me what I'm owed we don't disagree on the amount
New Reviewer

Payment issues

Thumbtack - Payment issues
I want to know why I can't use thumbtack. I've done all my payments and they have gone through so I wanted to know what's wrong. I don't have proof of the payment because I paid with different debit cards.
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ID
#1671898 Review #1671898 is a subjective opinion of poster.
Reason of review
Problems with payment

Just a client who used my contact information to send inapproprate texts.

Everything was worked out and she was blocked from the site.
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ID
#1598510 Review #1598510 is a subjective opinion of poster.
Location
Randolph Township, New Jersey
New Reviewer

Thumbtack needs better customer car!

I promoted my self and was charged for fake leads, the last 2 where no where near me. They take from the poor! When I finally got a text from customers service, she treated me like I was an idiot. Who in their right mind would drive 60 miles for $60? She told me it’s not her fault somebody outside my area reached out to me... poor poor poor customer service
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ID
#1545031 Review #1545031 is a subjective opinion of poster.
Service
Thumbtack Customer Care
Reason of review
Poor customer service
New Reviewer

Better services

Tried contacting thumbtack customer service via phone but could not get in contact.
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ID
#1463759 Review #1463759 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Service
Thumbtack Leads
New Reviewer

Bad Service People

This makes the second time I have used Thumbtack to hire a house cleaning service. The first time the woman was a no show. She gave me some lame excuse about how "I just don't know what happened; I've never done this before, not shown up for an appointment." Now, I sit here waiting AGAIN. I hired a woman from Thumbtack who sounded very professional on the phone. I called her the day before to confirm. She said everything was on schedule. Now she is 2 1/2 hours late. I have phoned twice and get nothing but voice mail. I have guests coming from out of state in TWO DAYS. Tomorrow is Saturday, and I probably won't be able to get anyone else. What is WRONG WITH THESE PEOPLE?!
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ID
#1374154 Review #1374154 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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