Thumbtack
Reviews and Complaints
9
ISSUES RESOLVED
201
Company responses
3.4K
TOTAL REVIEWS
1.4M
CLAIMED LOSSES
670K
PAGE VIEWS
Thumbtack Reviews
Reactivating my account
My account was deactivated because of a unsatisfied customer I called thumbtack to find out why my account had need deactivated. Even though I had gotten an email with the customer concerns I couldnt read the entire email to address the concerns. Thumbtack is in the process of having the email and link resent to me so that I can respond properly to the customer and have my account reactivated.
User's recommendation: Respond to customer concerns in a more timely manner.
1 comment
ID
Location
Granger, Indiana
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDid not get issue resolved
I haven't talked to anyone who could help resolve my issue with submitting a complaint. I was told someone would call me back-not yet
1 comment
ID
Location
Oklahoma City, Oklahoma
Charges for leads
Hi, my name is Patrick and I havent used thumbtack in a few months and I have recently been charged for two leads amounting to $122. I had all targeting off I havent been trying to get leads and all of a sudden I started to get leads and having to pay for them too. Plus, I only do tile work yet I am being charged for home remodels. I would like a refund $122 is a LOT of money right now, times are tough but I didnt authorize this.
User's recommendation: Thumbtack has been amazing until this happened. I would definitely recommend them but I hope they take care of this.
ID
Location
Salt Lake City, Utah
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: Tech support
Update by user May 06, 2020
They responded to my direct call and resolved the problem
Original review posted by user Apr 06, 2020
I have emailed 3 times about this problem now. I am being charged for leads that are NOT including my travel fee, giving clients INCORRECT ESTIMATES! I have checked my settings numerous times and it set to charge $40 for travel over 11 miles. There is ANOTHER INCORRECT lead charge today. The other one has yet to be refunded. User's recommendation: Incorrect charges for leads.
Resolved
ID
Location
Sacramento, California
Service
Thumbtack Leads
New Reviewer
Talk about leads
Is the company taking a break because of the virus, I am not upset, just wanting to know
ID
Location
Bellingham, Washington
New Reviewer
Liked the work didn't like the follow up performance
Joe Austin owner of Anytime Restoration finished a basement for me. Due to a cancellation of a mirror he owes me about $150.00. I have called and texted him several times more than 6, over several mouths. He always promises to send the check, as of today no check. I guess they are all lost in the mail.
ID
Location
Mchenry, Illinois
Pros
- I think thumbtack is good place to shop
Reason of review
Refund
Loss
$150
Preferred solution
Pay me what I'm owed we don't disagree on the amount
New Reviewer
Payment issues
I want to know why I can't use thumbtack. I've done all my payments and they have gone through so I wanted to know what's wrong. I don't have proof of the payment because I paid with different debit cards.
ID
Reason of review
Problems with payment
Just a client who used my contact information to send inapproprate texts.
Everything was worked out and she was blocked from the site.
ID
Location
Randolph Township, New Jersey
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New Reviewer
Thumbtack needs better customer car!
I promoted my self and was charged for fake leads, the last 2 where no where near me. They take from the poor! When I finally got a text from customers service, she treated me like I was an idiot. Who in their right mind would drive 60 miles for $60? She told me it’s not her fault somebody outside my area reached out to me... poor poor poor customer service
ID
Service
Thumbtack Customer Care
Reason of review
Poor customer service
New Reviewer
Better services
Tried contacting thumbtack customer service via phone but could not get in contact.
ID
Location
West Palm Beach, Florida
Service
Thumbtack Leads
New Reviewer
Bad Service People
This makes the second time I have used Thumbtack to hire a house cleaning service. The first time the woman was a no show. She gave me some lame excuse about how "I just don't know what happened; I've never done this before, not shown up for an appointment." Now, I sit here waiting AGAIN. I hired a woman from Thumbtack who sounded very professional on the phone. I called her the day before to confirm. She said everything was on schedule. Now she is 2 1/2 hours late. I have phoned twice and get nothing but voice mail. I have guests coming from out of state in TWO DAYS. Tomorrow is Saturday, and I probably won't be able to get anyone else. What is WRONG WITH THESE PEOPLE?!
ID
Location
Indianapolis, Indiana
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer
Customer issue
Please look into my conversations with Maria Miller on the thumbthack app. She booked a consilation on Wednsday by Friday it stated she hired a different pro. On monday she gave me a 1 star reveiew for not showing up. Rhis is un-fair. I always show up when I say I will. Please help with this problem. Thank you.
ID
Service
Thumbtack Review Listing
New Reviewer
Update by user Sep 26, 2018
Edit: The solution lied with getting past the trained monkeys that are designed to keep the higher ups from getting overloaded. I hate to say it but while the rep i was dealing with showed concern she was very uninterested in understanding the problem and taking...
1 comment
PissedConsumer1636758
#1636758
They also deactivated my account what can I do to be back?
ID
Service
Thumbtack Customer Care
Pros
- Flexibility
- Customer service relating to customers
- Platform
Cons
- Deactivation without a way to speak to anyone
- Customer service relating to pros
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer
Hi I am the Pro. I was left a beautiful review. Claudia
She gave me 5 stars. But put why in the Thumbtact msg. Are you able to help her put tbe remarks eith the stars? Great review.
ID
New Reviewer
Issue with contractor
Hired Nationwide Moving. US DOT 926573 MC 407933. Got my estimate, paid 1/2 wired money and they are holding everything i own for 3 times the price. They are out of business people. DO NOT USE THESE PEOPLE. Dont answer calks and hiding from DOT.
ID
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We appreciate this feedback, and we're glad to hear you're working with our team to resolve your customer's concerns. Whenever situations like these arise, it's important to us that we can work with pros to achieve a resolution, and that their accounts remain in good standing. If you have any questions, concerns, or additional feedback, feel free to respond to the emails from our team and we'll help however we can.