Thumbtack
Reviews and Complaints
Thumbtack Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thumbtack has 1.7 star rating based on 2022 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Thumbtack to a friend or colleague.
- Rating Distribution
Pros: Concept, Idea, Ease of use.
Cons: Lost money, No accountability, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thumbtack has 1.7 star rating based on 2022 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Thumbtack to a friend or colleague.
- Rating Distribution
Pros: Concept, Idea, Ease of use.
Cons: Lost money, No accountability, Customer service.41% of users think that Thumbtack should improve its Customer Service.
47% of users say that they won't use Thumbtack in the future for similar services or products.Recent recommendations regarding this business are as follows: "I have no information", "Don't use them unless you like playing Mafia style.", "Si", "Be careful In leaving your card open specially when is automatically paid", "They will get you're money one way or another and the time u spend trying to o actually get a job is horrible".
Most users ask Thumbtack for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
I am retired and want to discontinue my
User's recommendation: Don't offer a service u don't intend to provide.
Good job but needs work
User's recommendation: Thumbtack works well
Exterior electrical wiring repair
User's recommendation: Love Thumbtack just had a problem with it this time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Newark, New JerseyIssues with Leeds
User's recommendation: To be sure about what they want.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount on hold
Preferred solution: The hold removed
User's recommendation: Good company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasProblem as con la app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have cleared up my account and still not able to get leads on my account
- I like thumbtack
- Great leads
- Response time if a issue happened
Preferred solution: My account is on hold and I would like to get this uplifted
Necesito preguntas sobre lis leads
User's recommendation: Hablar con personas idioma español
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Hi this is Dia with Ark Construction Services.
I am absolutely disappointed at Thumbtacks response to my "request for a refund".
I understand that not all jobs that turn out differently need a refund.
However, Roger Callahan contacted us specifically and as soon as we responded back he left us on read and never talked to us again. In business I have witnessed this multiple times, the customer contacts us and then they don't respond any more.
However, Ark Construction pay handsomely for Thumbtacks services. We payed a good amount of money on Roger and we deserve to get our money back for his lack of communication.
Preferred solution: Let the company propose a solution
User's recommendation: Thumbtack is definitely a reliable source but be prepared to have your pockets emptied.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaI need talk to customer service
Preferred solution: Let the company propose a solution
You guys really care took time to listen and help to resolve the problem.
User's recommendation: It’s worth joining
Reactivating my account
User's recommendation: Respond to customer concerns in a more timely manner
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oklahoma City, OklahomaDid not get issue resolved
Charges for leads
User's recommendation: Thumbtack has been amazing until this happened. I would definitely recommend them but I hope they take care of this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sacramento, CaliforniaResolved: Tech support
They responded to my direct call and resolved the problem
User's recommendation: Incorrect charges for leads
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