Wrongfully charged

2.6
On April 27, a Patricia L from Decatur replied to my inquiry about a job. I was charged a substantial fee for this lead, was never hired because the woman apparently didnt know exactly what she wanted and was unwilling to work with me regarding the money. Im not exactly certain of the dollar amount, but it was a little obnoxious. Thank you for your help in this

User's recommendation: Know exactly what you’re looking for and don’t waste a contractors time and money.

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#2193638

Hi, we're sorry to hear this job didn't work out. You can submit refund requests by following these steps: https://help.thumbtack.com/article/how-to-request-a-refund.

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#3560777 Review #3560777 is a subjective opinion of poster.
Location
Flowery Branch, Georgia
New Reviewer

Bad customer service

3.3
Terrible customer service. You guys clearly dont care about the professionals on here. Body can take a minute to call my phone back
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#2131448

We apologize you haven't received the support you've been looking for. Currently, our phone service is for top pros.

You can text 415-299-6398 Monday through Friday 6am to 6pm MST. You're also welcome to send us a DM on any social media channel (Facebook, Twitter, Instagram, etc.)

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ID
#3321758 Review #3321758 is a subjective opinion of poster.
Location
Seattle, Washington
Loss
$150
Preferred solution
A SIMPLE PHONE CALL

Leads issue

2.8
As a pro I have recently tried to contact Thumbtack directly, since I can no longer find a phone number to speak with a human, you try live chat, no one responds to the chat, even after several days!
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#2120150

Hi there, we're sorry you haven't been able to get in touch with our team. In the meantime, please send us a DM on any social media platform for quick support.

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#3258962 Review #3258962 is a subjective opinion of poster.
Location
Bowling Green, Ohio

I am receiving leads that are not my preferences

3.3
I recoeved about 4 leads that are not my preferences, i am still waiting ffor2 of those refund.please give me a refund pf the other 2 leads that are not my preferences
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#2099234

We appreciate you submitting refunds and waiting to hear back from our team after reviewing them. If you have any questions, please feel free to reach back out to us so that we can help.

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#3112038 Review #3112038 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

I have to leads to pay for and I don’t see them

2.8
I have two leads that I have to pay for and I cant even find it in my text messages on the thumbtack app and I would like my credits back for both of them please and thank you
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#2090037

Thanks for sharing your feedback and experience. We'd be happy to look into issuing refunds for these leads, please check out this article to submit a refund request: https://help.thumbtack.com/article/how-to-request-a-refund. Feel free to reach out to us directly if you have any questions.

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#3051493 Review #3051493 is a subjective opinion of poster.
Location
San Francisco, California
Loss
$60
Preferred solution
Full refund
New Reviewer

Customer service

3.3
You keep saying you don't do that..... I put a card on set all my limits eat up as much money by charging me outrageous amounts for leads then lock me out when you've taken all my money. Now I can't speak with the leads I already paid for caused me to loose jobs! As much help as Thumbtack is you're also a hindrance!
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#2089228

Hi Wayne, we'd really like to get in touch with you to ensure we fully understand your concerns. For the first part of your review, reading this article about our budget tool might be most helpful: https://help.thumbtack.com/article/budget.

As for your account, we're happy to look into this and help get you back up and running. Please send us a direct message through any social media channel.

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#3048362 Review #3048362 is a subjective opinion of poster.
Pros
  • Growing business
  • Working and the jobs
Cons
  • Charges for leads no one gets hired or job disappears
  • Site restrictions
Loss
$300
Preferred solution
Full refund

Leads

3.4
Has anyone noticed that the amount of activity has slowed down? We are getting very little request, and I am comparing this to 2020 in September. Also, cannot get accounting jobs out of state as we were able to do so last year????

User's recommendation: You must always monitor the activity.

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#2072255

Hi there, thanks for letting us know you've been running into these concerns. Our team is here to help ensure you're getting a consistent amount of the leads you want, and we can help make sure your preferences are set up for remote work as well. Please reach out to us over the phone: 1 (866) 501-5809 or send us a message on any of our social media platforms so that we can personally assist you.

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#2929187 Review #2929187 is a subjective opinion of poster.
Location
Lutz, Florida
New Reviewer

Account cancellation

3.0
Thumbtack - Account cancellation
Thumbtack cancelled my account due to and unclear policy review that they would not show me. Thumbtack claims that they Gm have concerns about my ability to meet those standards when I have done absolutely nothing but try to develop work. Ive also landed photography leads Within the site and I have people that are inquiring about my photography work.

User's recommendation: It’s a good app but the policies aren’t clear.

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#2889472 Review #2889472 is a subjective opinion of poster.
Service
Thumbtack Photography Leads
Preferred solution
A re instatement into my pro account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

You're *** me

3.0
Fraud committed on my card on file needed to change to checking account. Your charging me for leads that have stood me up or are playing games. Ive been a pro on thumbtack for almost 10 yrs and its not nearly as friendly

User's recommendation: Patients not real customer support friendly.

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#2065522

Thank you for providing feedback. We'd like to look further into this for you, to see if we can help. Please reach out to our support team here: https://help.thumbtack.com/contact-thumbtack or through any social media platform.

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#2747673 Review #2747673 is a subjective opinion of poster.
Location
San Francisco, California
Pros
  • Provide leads
Cons
  • Being taken advantage of
Loss
$250
Preferred solution
Speak to a person on the phone . *** the run around

I cant access my account

2.7
I can't access my account and no one answers the phone. I tried calling several telephone numbers that I found on Google. I just wanted to talk to a customer service rep.

User's recommendation: Thumbtack does not answer their phone.

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#2503474 Review #2503474 is a subjective opinion of poster.
Location
Pepperell, Massachusetts

Incorrect balance

3.0
I don't really know what happened. My valid card wasn't working till I re-input it. Now there's no problem. All settled. Thank you

User's recommendation: All good.

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#2481673 Review #2481673 is a subjective opinion of poster.
Location
Corona, California
New Reviewer

Payment issue

3.0
Alex He was helpful, knowledgeable and quick in resolving things..Im very happy with the issue being handled effectively

User's recommendation: Easy and effective.

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#2472524 Review #2472524 is a subjective opinion of poster.
Location
The Villages, Florida
New Reviewer

Overcharged for HOA approval leads

2.6
I have been getting many HOA approval needed leads that never closed.. I have not closed one lead through thumbtack for over a year going on two years now.. the last 5 star review from "rich" was a lead another contractor gave me off thumbtack I need to talk to someone please
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#2375649 Review #2375649 is a subjective opinion of poster.
Location
San Francisco, California
Service
Thumbtack Customer Care
Loss
$180
Preferred solution
Let the company propose a solution
New Reviewer

Frustration!

2.6
Because nobody is responding to email or text. I keep looping the text message, and there is no response. My emails have gone unanswered. The chat and text contacts do not work. Meanwhile I am losing business because although they are sending me tons of jobs, I cannot bid because this new background check has misinformation. No way to correct.

User's recommendation: I wish I did.

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#2132936 Review #2132936 is a subjective opinion of poster.
Pros
  • I get jobs
Cons
  • No functional customer service for pros
Loss
$1000
Preferred solution
CALL ME, I'm a Pro

To know why my account was deactivated

3.0
Was on hold for 30 min. No one answered.
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#2058002 Review #2058002 is a subjective opinion of poster.
Location
Houston, Texas

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