Thumbtack
Reviews and Complaints
9
ISSUES RESOLVED
199
Company responses
3.4K
TOTAL REVIEWS
1.4M
CLAIMED LOSSES
670K
PAGE VIEWS
Thumbtack Reviews
Leads issue
As a pro I have recently tried to contact Thumbtack directly, since I can no longer find a phone number to speak with a human, you try live chat, no one responds to the chat, even after several days!
1 comment
ID
Location
Bowling Green, Ohio
I am receiving leads that are not my preferences
I recoeved about 4 leads that are not my preferences, i am still waiting ffor2 of those refund.please give me a refund pf the other 2 leads that are not my preferences
1 comment
ID
Location
Tampa, Florida
New Reviewer
I have to leads to pay for and I don’t see them
I have two leads that I have to pay for and I cant even find it in my text messages on the thumbtack app and I would like my credits back for both of them please and thank you
1 comment
ID
Location
San Francisco, California
Loss
$60
Preferred solution
Full refund
New Reviewer
Customer service
You keep saying you don't do that..... I put a card on set all my limits eat up as much money by charging me outrageous amounts for leads then lock me out when you've taken all my money. Now I can't speak with the leads I already paid for caused me to loose jobs! As much help as Thumbtack is you're also a hindrance!
1 comment
ID
Pros
- Working and the jobs
- Growing business
Cons
- Site restrictions
- Charges for leads no one gets hired or job disappears
Loss
$300
Preferred solution
Full refund
Leads
Has anyone noticed that the amount of activity has slowed down? We are getting very little request, and I am comparing this to 2020 in September. Also, cannot get accounting jobs out of state as we were able to do so last year????
User's recommendation: You must always monitor the activity.
1 comment
ID
Location
Lutz, Florida
New Reviewer
Account cancellation
Thumbtack cancelled my account due to and unclear policy review that they would not show me. Thumbtack claims that they Gm have concerns about my ability to meet those standards when I have done absolutely nothing but try to develop work. Ive also landed photography leads Within the site and I have people that are inquiring about my photography work.
User's recommendation: It’s a good app but the policies aren’t clear.
ID
Service
Thumbtack Photography Leads
Preferred solution
A re instatement into my pro account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerYou're *** me
Fraud committed on my card on file needed to change to checking account. Your charging me for leads that have stood me up or are playing games. Ive been a pro on thumbtack for almost 10 yrs and its not nearly as friendly
User's recommendation: Patients not real customer support friendly.
1 comment
ID
Location
San Francisco, California
Pros
- Provide leads
Cons
- Being taken advantage of
Loss
$250
Preferred solution
Speak to a person on the phone . *** the run around
I cant access my account
I can't access my account and no one answers the phone. I tried calling several telephone numbers that I found on Google. I just wanted to talk to a customer service rep.
User's recommendation: Thumbtack does not answer their phone.
ID
Location
Pepperell, Massachusetts
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Incorrect balance
I don't really know what happened. My valid card wasn't working till I re-input it. Now there's no problem. All settled. Thank you
User's recommendation: All good.
ID
Location
Corona, California
New Reviewer
Payment issue
Alex He was helpful, knowledgeable and quick in resolving things..Im very happy with the issue being handled effectively
User's recommendation: Easy and effective.
ID
Location
The Villages, Florida
New Reviewer
Overcharged for HOA approval leads
I have been getting many HOA approval needed leads that never closed.. I have not closed one lead through thumbtack for over a year going on two years now.. the last 5 star review from "rich" was a lead another contractor gave me off thumbtack I need to talk to someone please
ID
Location
San Francisco, California
Service
Thumbtack Customer Care
Loss
$180
Preferred solution
Let the company propose a solution
New Reviewer
Frustration!
Because nobody is responding to email or text. I keep looping the text message, and there is no response. My emails have gone unanswered. The chat and text contacts do not work. Meanwhile I am losing business because although they are sending me tons of jobs, I cannot bid because this new background check has misinformation. No way to correct.
User's recommendation: I wish I did.
ID
Pros
- I get jobs
Cons
- No functional customer service for pros
Loss
$1000
Preferred solution
CALL ME, I'm a Pro
To know why my account was deactivated
Was on hold for 30 min. No one answered.
ID
Location
Houston, Texas
New Reviewer
No show
i got a no show did not email or call to tell me what happen
User's recommendation: you might have to recheck twice to be sure person is showing up..
ID
Location
Cincinnati, Ohio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPHONE CUSTOMER SERVICE IS HORRIBLE
When you call you are always routed out of the country. It is horrible. They don't understand your questions, way too much background noise. Really too bad. Used to be a great customer service experience when done through the States. Very personalized and friendly. This is horrible. I understand growth but this is a huge detriment to your customers.
ID
Service
Thumbtack Customer Care
Pros
- Good when i start with them
- Look of the website
Cons
- Leads not valid
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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