Thumbtack Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

You can not reach out to Thumbtack in any way abs get a PERSON to talk to abs this does not work for any company

You can not reach out in any way to Thumbtack me get a live person to talk to. A lot of our money is spent with Thumbtack and there is nobody to talk to when you need help. I have been trying for months!

User's recommendation: Go somewhere where you can reach the company of there is a problem.

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1 comment
#2120148

Hi Lori, thank you for this feedback. We're very sorry about the customer support delays you've experienced.

We want to quickly address your concerns and help however we can. Please send our team a direct message on social media (Facebook, Twitter, Instagram, etc.) so that we can further support you.

ID
#3255374 Review #3255374 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
A phone call back from Thumbtack as soon as possible

They stole my money

They auto charge me to get contacted by a customer, even if the customer then decides to Ghost you before you even respond. Then, when you try to call their business Numbers, all of them are automated to refer you to their text help line. Worst customer service I have ever dealt with.
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1 comment
#2113403

Hi there, it sounds like your targeting preferences are on, which is why you're getting charged. If you're receiving leads that don't match your desired preferences, or if they aren't a good fit for your business, we want to look into refunds and updating your targeting preferences so that you only pay for the leads you want. We're sorry about delays with support, please send us a direct message on social media so that we may further assist you.

ID
#3233179 Review #3233179 is a subjective opinion of poster.
Location
Sacramento, California
Loss
$635
Preferred solution
Full refund
New Reviewer

Billing

Horrible customer service, can not get anyone to call me and the chat is useless.!! I have been long time customer with 30 5 star reviews. I deserve better service than this!!!
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1 comment
#2113084

Tara, we're sorry about our recent customer support delays. For quick follow up, please send us a DM on social media (Instagram, Twitter, or Facebook) so that we can make things right.

ID
#3221745 Review #3221745 is a subjective opinion of poster.
Location
Carrollton, Texas
Pros
  • I think thumbtack is good place to shop
Cons
  • Unfair exploited prices to submit bids
Preferred solution
I would like a call to understand the new billing and pricing

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Thumbtack - How to delete or update a review
Thumbtack - How to delete or update a review
Thumbtack - How to delete or update a review
Update by user Jan 01, 2022

There has been no updates to add

Original review posted by user Jan 01, 2022
Via Thumbtack, I hired a "pro" who claimed to be an "artist", Emma Gilbert Art (I use the word pro and artist lightly). The project I hired Emma Gilbert for was basic, use a stencil and paint to stencil a design on three small arches in...
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ID
#3219957 Review #3219957 is a subjective opinion of poster.
Location
Hoover, Alabama
Cons
  • No transparency with thumbtack or emma harris art
  • No customer service
  • No transparency between thumbtack or emma harris art
Preferred solution
That Emma Harris Art and Thumbtack be honest about reviews. Emma Harris Art stop whining

Rob pilfer extort all they can from people just trying to make it!

I have been on thumbtack since 2019 and in that time things have gone downhill very fast just this week alone Ive been hit for hundreds of dollars Im a small One-man business trying to start a new company Im in on this class action lawsuit
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1 comment
#2113079

We'd like to get in touch with you directly to review your refund requests and learn more about your feedback and experience while using Thumbtack, in an effort to turn things around. Please send us a direct message on any social media platform for a quick follow up and direct support.

ID
#3211184 Review #3211184 is a subjective opinion of poster.
Location
Brooklyn, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Over charged for parts and labor

Top Dollar Plumbing charged $130.00 to replace an angle stop to a toilet. Charged 15.00 for the angle stop which can be purchased at Lowes for $8.75, he says he only gets parts through a wholesaler. The owner, Keith who refused to give me his last name charged $115.00 for 30 minutes of labor to do the job. Strongly recommend you do not use the company. Keith was very defensive and unprofessional when we finally spoke on the phone.

User's recommendation: Do not use this company, you will likely be overcharged.

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1 comment
#2113075

Thank you for letting us know about this. Please provide more details and your contact information here: https://help.thumbtack.com/report-a-concern so that our Trust and Safety Team can get in touch with you directly to help work things out.

ID
#3208554 Review #3208554 is a subjective opinion of poster.
Loss
$106
Preferred solution
Price reduction

Thumbtack is a scam

Waste thousands of dollars on this piece of *** company crack heads works there and there always sorry
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ID
#3200714 Review #3200714 is a subjective opinion of poster.
Location
The Bronx, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Payment

TO WHO IS MAY CONCERN, I HAVE BLOKED DAYS I DID NOT WANT BECAUSE OF THE LEADS I GET NEVER REPLY BACK OR CALL BAK AND YOU ARE ALL JUST WASTING MY MONEY. BUT I AM STILL BEING CHARGED FOR LEADS WHEN I SPECIFICALLY BLOCKED THE DAYS OFF.

User's recommendation: DO NOT USE THIS PLACE.

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1 comment
#2106998

Hi Kevin, thanks for reaching out about these concerns. It sounds like your preferences may not be set correctly, we'd be happy to take another look for you. Please feel free to send us a DM on any social media platform so that we can assist you directly.

ID
#3179912 Review #3179912 is a subjective opinion of poster.
Location
Baltimore, Maryland
Preferred solution
Full refund
New Reviewer

Unsatisfied

Thumbtack is drawing funds from my account. Have attempted to contact them. Unable to get an actual person. Says they will text me... sends text saying sorry we missed you! This was not the problem 2 years ago. Thumbs down from me
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1 comment
#2105037

Hi Angelina, we hear how frustrating that must be to not feel appropriately supported. We can definitely take a look into payments and the concerns you mentioned in your review. Please send us a direct message on any social media platform with your email address or phone number associated to your account and we'll look into this for you.

ID
#3163474 Review #3163474 is a subjective opinion of poster.
Location
Olive Hill, Kentucky
Pros
  • Question process was thorough
Cons
  • Customer window shopping but costs pro
Loss
$70
Preferred solution
Let the company propose a solution
New Reviewer
Hi, how can I join your class action lawsuit? I have been a top pro for over 5 years, and I have built a reputation for being one of the best exterminators they have in New York city! Lately they have been the monopolizing the ranking on the website and I'm ranking...
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1 comment
#2105036

Hi Luis, we take these concerns seriously and would like to look further into your account and ranking when it comes to search results. We understand how hard pros work to maintain a great ranking and get in front of more customers, so our team would be more than happy to take a deeper look into this for you and also provide insights for how to improve your ranking. Please send us a direct message on any social media platform (Twitter, Instagram, Facebook) and we'll get back to you quickly with more information and support.

ID
#3160242 Review #3160242 is a subjective opinion of poster.
Location
Queens, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I have used thumbtack for years. They have sewn up the market, monopolized the online agency experience. They cheat professionals with their algorithms.Find an alternative
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2 comments
#2105033

We're sorry to hear this feedback. If there's anything we can do to improve your experience, or if you have more specific feedback to share, please feel free to contact us directly. We want to wish you the best moving forward.

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ID
#3157798 Review #3157798 is a subjective opinion of poster.
Service
Thumbtack Job Bidding
Pros
  • Seamless contact with new clients
Cons
  • So the company charges you indiscriminately
  • Distance algorithms do not work
  • Discriminatory business practices
Loss
$25
Preferred solution
Full refund
New Reviewer

I need to talk to a customer service agent

You took down the phone number for pro to contact you through.you charge for bogus leads. Dont care about your pros

User's recommendation: Put the phone number back up.

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1 comment
#2105031

Hi Brian, we're sorry to hear you feel this way, we'd like to turn your experience around. You can text us at: 415-299-6398 from 6am to 6pm Monday through Friday MST for direct support, or you're welcome to send us a DM on social media. We hope to hear from you directly soon.

ID
#3154129 Review #3154129 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$800
Preferred solution
Full refund

Haven’t spoken to someone in five

Havent spoken to someone in five months very unprofessional I want a full refund Ive never been treated so bad in my life. Bruno
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1 comment
#2103417

We're sorry to hear about your experience, we'd like to gather more feedback to better understand how we can improve. Please submit all refund requests here: https://help.thumbtack.com/article/how-to-request-a-refund.

ID
#3153591 Review #3153591 is a subjective opinion of poster.
Location
Lawrence, Massachusetts
New Reviewer
You guys a horrible and have terrible customer service. Just horrible, I've been trying to get a hold of them for months. User's recommendation: No. Horrible customer service
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3 comments
#2103413

We're disappointed to hear you never received support. For quick support, please send us a direct message on any social media channel, we hope to hear from you soon.

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ID
#3144518 Review #3144518 is a subjective opinion of poster.
Preferred solution
My account will mot edit and I'm getting charged with my permission.

The person we hired was not qualified

Thumbtack - The person we hired was not qualified
Thumbtack - The person we hired was not qualified
Thumbtack - The person we hired was not qualified
Thumbtack - The person we hired was not qualified
The installer put up wallpaper and did a terrible job and had no clue how to do the work. It caused 1500 in paper to need to be thrown away and also another 250 to pay someone to remove the work he had done.

User's recommendation: Don’t hire this giug.

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1 comment
#2103405

We're sorry to hear this, we want to step in and help. Please provide more information here: https://help.thumbtack.com/report-a-concern and our Trust and Safety Team will reach out to you directly. We look forward to getting in touch and providing a resolution for these concerns.

ID
#3138197 Review #3138197 is a subjective opinion of poster.
Location
Chicago, Illinois

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