You took my 50.43 !!!! You are a fake company and you are getting reported

You took my 49.40 and 11.03 on this fake jobs and I want my money back ! Fake fake fake do not apply for fake jobs here, they just take your money, and you can't talk to anybody !!! Fake fake fake

User's recommendation: No never.

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ID
#3706366 Review #3706366 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund

We were billed for these leads that are no good and do not fit our search criteria!

Thumbtack - We were billed for these leads that are no good and do not fit our search criteria!
Thumbtack - We were billed for these leads that are no good and do not fit our search criteria!
Please refund the last two leads as you can see in the messages they do not fit the criteria and we did not provide estimates
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ID
#3702190 Review #3702190 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida
New Reviewer

Fake Leads

Fake Leads do not sign up for this there is no way to contact them just by email ! But they charge you for these fake leads and then give you the run around never refund you your money back and have this long no nonsense return policy and you loss all you money they take off your credit card that you have to have on file your cash app or Apple Pay ! Dont sign for this fake job and loss money!
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ID
#3699300 Review #3699300 is a subjective opinion of poster.
Pros
  • So good
Cons
  • No customer service just text that dont resolve anything
  • Selling your email address
  • Fake leads they make money on
Loss
$51
New Reviewer

You charge me for two job I did not do and 1. You cancel the job and charge me 49.40 2. A job that was not confirm by client for 11.03 I was not inform on that not right to charge me

So can I get money on my card not wanting anything else from this company! False job dont work for me
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ID
#3699261 Review #3699261 is a subjective opinion of poster.
Pros
  • Cleaning job
  • Client leads
  • Cons
Cons
  • Irregular billing practices charges without notification
  • Not professional company
  • So the company charges you indiscriminately
Loss
$51
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Took my money and never finish the job

Thumbtack - Took my money and never finish the job
Thumbtack - Took my money and never finish the job
Thumbtack - Took my money and never finish the job
Thumbtack - Took my money and never finish the job
Thumbtack - Took my money and never finish the job
Thumbtack - Took my money and never finish the job
Update by user Jun 22, 2022

Nothing from them

Original review posted by user Jun 22, 2022
Took my money and never finish the job 2135 was told theyll enjoy there 1 rating and Ill enjoy my broken hot tub would never use again block me after that quit answering my texts and phone calls

User's recommendation: Never.

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ID
#3697044 Review #3697044 is a subjective opinion of poster.
Cons
  • Being scammed
Loss
$2135
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Took my money and never came back to finish the job

Thumbtack - Took my money and never came back to finish the job
Thumbtack - Took my money and never came back to finish the job
Thumbtack - Took my money and never came back to finish the job
Thumbtack - Took my money and never came back to finish the job
Thumbtack - Took my money and never came back to finish the job
Thumbtack - Took my money and never came back to finish the job
Hot tub paid 2125 took money and never came back to finish the job over paid for motors worker got mad because I gave him a 1 review told me he will enjoy his 1 review and I enjoy my broken hot tub
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ID
#3696996 Review #3696996 is a subjective opinion of poster.
Location
Columbus, Ohio
New Reviewer

My account says business profile violates guidelines. I can't use my account

Not able to speak to someone. My account says business profile violates guidelines. I can't use my account
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ID
#3696407 Review #3696407 is a subjective opinion of poster.
Location
Buffalo, New York
Preferred solution
My account says business profile violates guidelines.
New Reviewer

Can’t even get in contact with someone

Purchased 5 leads not one of them did service and 3 didnt even respond still no refund and when you try to call customer service there in training

User's recommendation: Don’t use.

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ID
#3696128 Review #3696128 is a subjective opinion of poster.
Location
South Daytona, Florida
Loss
$500
Preferred solution
Full refund
New Reviewer

Non existent customer service! Apparently everyone is “in training” according to the voice message one gets when calling customer service.

Im currently traveling in a country (Bulgaria) that is not supported by Thumbtack. However, they are charging me for leads that I cannot respond to because thumbtack is blocking me. This effects my response time average and also makes me look very unprofessional. I cant get to customer service because they are all in training what a joke.
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ID
#3691467 Review #3691467 is a subjective opinion of poster.
Cons
  • Criteria used to bill based on client to pro messages
  • Silently increasing higher and fees
Loss
$1000
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I have been charged for 5 direct leads so far, and of those leads, 4 were outside the scope of the parameters indicated on my profile. For instance, one lead wanted a mural applied to a degraded asphalt parking space. After contacting her and confirming she wanted an...
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1 comment
#2197442

2 minutes after posting this review I got an email stating my targeting was turned back on after I spent an hour this afternoon getting it turned off. This means they would start charging me for arbitrary leads again, so I removed my payment information from the platform until it’s resolved.

ID
#3678532 Review #3678532 is a subjective opinion of poster.
Cons
  • Contracts are scammers
  • Poor customer service and excuses
  • I did not like the responses i got from potential clients
Loss
$48
Preferred solution
Full refund
New Reviewer

Robbed

Signed up, payed 300.00 dollars. Two days later forced to deactivate. Been waiting months for someone to reach out for questions. Very non professional.

User's recommendation: 100% no.

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ID
#3670694 Review #3670694 is a subjective opinion of poster.
Pros
  • I get jobs
  • Leads
  • Best leads
Cons
  • Rip off
Loss
$228
Preferred solution
Full refund

Terrible customer service

i have been trying to get a hold of someone in their customer service department and i cannot get thru. There is a message that all of their customer service agents are in a training and can not answer the phones. Then the phone hangs up on you.
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ID
#3666127 Review #3666127 is a subjective opinion of poster.
Location
New Holland, Pennsylvania
New Reviewer

Customer service

HelpThis page may have moved or is no longer available.This page may have moved or is no longer available.This page may have moved or is no longer available.This page may have moved or is no longer available.
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ID
#3647182 Review #3647182 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Impossible get help or support

About customer support and help. (800)343-**** (855)846-**** (800)948-**** (866)501-**** (760)268-**** all of them doesn't work I tried to use chat to talk someone: This page may have moved or is no longer available.
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ID
#3647156 Review #3647156 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Talk with fiscally person

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

$150 Charge

Your people at Thumbtack charged me $150 for a credit pack and then deactivated my account. This seems like a total scam. I demand that you return my money to my credit card at once. Regards, Charlie Burk P.S. BLM Forever!

User's recommendation: Go Elsewhere!

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ID
#3646453 Review #3646453 is a subjective opinion of poster.
Cons
  • Total scam
Loss
$150
Preferred solution
Full refund

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