Thumbtack Reviews

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For all you Pros out there who have been taken for a ride. I am filing a class-action lawsuit today with my attorney. Whoever would like to join me please email me at copythatco@***.com. Let's sue the pants off of this scamming organization and try to save our small...
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315 comments
#2065310

I WANT TO JOIN! I’ve been scammed out of so much $$ Due to Thumbtack!

It’s a scam. Big time They don’t filter information, “clients”, etc

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ID
#1249701 Review #1249701 is a subjective opinion of poster.
New Reviewer

A massage therapist never contacted me today

First, I do typically always give new companies Im going to try the benefit of the doubt. Its difficult to do when you fill out the request for a professional, in my case a massage therapist for my wife. Shes need through a lot and is in a lot of pain. So, I wanted to arrange for a 90 min session at our home. I started this at say 1:30 pm. First the message said, you will be contacted soon as the next step. Then nothing for 3 hours so I then used
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ID
#2886543 Review #2886543 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Fraud

I told them to stop all transactions regarding my card and I wake up this morning and all of my money is gone
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ID
#2882465 Review #2882465 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

My Thumbtack Pro Account has been Hacked Coasta DJ Entertainment

My Account has been Hacked Coastal DJ Entertainment Owner - Jimmy Meeks Phone- 912-674-**** Email: JimmyJam40@***.net
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ID
#2882185 Review #2882185 is a subjective opinion of poster.
Preferred solution
I have been Hacked.. I want my Account Restored.. And to not lose my Status.. Almost Gold.. I am not happy!
Pricing was OK. Problem is that he kept changing the terms of the contract. We agreed on a date and time for him to come out and give a quote, then after we agreed on time &;;;;;; place he demanded a $50 fee to give quote. When I complained that Ive been getting...
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ID
#2874664 Review #2874664 is a subjective opinion of poster.
Location
Quincy, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

I had all 5 star reviews ( over 50 ) then Thumbtack disabled my account and said they not reactivate it. I called customer service and they said my account will remain deactivated and they wont tell me why. Very dissatisfied! I lost all my leads and customers.

User's recommendation: Stay away from this company!

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ID
#2867213 Review #2867213 is a subjective opinion of poster.
Loss
$1000
Preferred solution
A big apology and a a price reduction on future services. I had a few customers i was setting up gigs for plus many clients for doing illustrations for- but everything was erased. I no longer have these money making contacts.

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Verified Reviewer
New Reviewer
Pricing was OK. Problem is that he kept changing the terms of the contract. We agreed on a date and time for him to come out and give a quote, then after we agreed on time &;;;;; place he demanded a $50 fee to give quote. When I complained that Ive been getting...
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ID
#2856753 Review #2856753 is a subjective opinion of poster.
Pros
  • Possible location of pros
Cons
  • Poor customer service
Preferred solution
Transparency and full disclosure. Thumbtack should manage their pros more carefully -- it feels like the wild wild west.

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Verified Reviewer
New Reviewer

Horrible leads

Original review updated by user Sep 09, 2021
The quality of the leads is terrible, not one serious customer. Some leads never respond at all but still Thumbtack refuse to refund your money, instead they credit your account so youre stuck with them and on to the next unqualified lead.o Hello

User's recommendation: There are better services out there.

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ID
#2856174 Review #2856174 is a subjective opinion of poster.
Loss
$226
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
I would like to leave my bitter experience at THUMBTACK SITE here and file a group complaint with experts and groups who have had the same painful experience. The experience of terrible ignorance of human rights and malicious claims and abuse systems has been repeated...
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ID
#2854457 Review #2854457 is a subjective opinion of poster.
Cons
  • Never refund
  • Payment billing is inconsistent
  • Worst system
Loss
$5000
Preferred solution
Full refund
New Reviewer

Urgent

For three weeks my client Nicola is trying unsuccessfully to change a review she wrote by error . Without ensuring that her marriage certificate was ready at city hall . When she went to pick up her marriage certificate as I instructed it was there they had it all the time . But via phone they had said that they didnt have it . Thats why she wrote the review. But than when trying to change . You guys dont allow it please help

User's recommendation: Thumbtack cero star.

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ID
#2851419 Review #2851419 is a subjective opinion of poster.
Location
Dedham, Massachusetts

Not recommend !

Hi, thanks for calling me, I don't want anything else with Thumbtack, on August 30th they took $36.00 from my account without being in use, I don't recommend it to anyone, they don't respect breaks and take money from our account.

User's recommendation: Not.

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ID
#2846772 Review #2846772 is a subjective opinion of poster.
Location
Boca Raton, Florida

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Verified Reviewer
New Reviewer

Overcharged

Trying to respond to clients but it shows that I cant since there is a balance. I have never heard of or contacted that specific customer. Pls fix the issue!!
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ID
#2838205 Review #2838205 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$100
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Overcharged

Overcharged over a fee I have never contacted. Can you pls waived the fee?. I have been a pro over the last 6 years.
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ID
#2838191 Review #2838191 is a subjective opinion of poster.
Pros
  • Have met really great people
Cons
  • Opened leads that never responded were still money lost
Loss
$10
Preferred solution
Full refund
New Reviewer

To add my bussiness account

Why can I not proceed to add my business account? Seymour Labor LLC is the name. When I did a screening in 2019 to try to add it. It said I had a charge on a court document. I paid that court document. And had the charge removed. And I have proof of that so my record is clean! I'm trying to add my business back.
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ID
#2835075 Review #2835075 is a subjective opinion of poster.
New Reviewer

They do not Care pros

Fake leads , fake custumers and you guys deactivating accounts just for a bad review. No solitions..
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ID
#2832733 Review #2832733 is a subjective opinion of poster.
Cons
  • No contact re cancellation no show
  • Poor customer service
  • Will never use again
Preferred solution
Apology
New Reviewer

I can't send no respond

When i am interested in a job I try to send a message to the customer but it dont send I want to speak with someone on thumbtack
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ID
#2831098 Review #2831098 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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