
Thumbtack
Thumbtack Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thumbtack has 1.7 star rating based on 2091 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Thumbtack to a friend or colleague.
- Rating Distribution
Pros: Concept, Idea, Ease of use.
Cons: Lost money, No accountability, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thumbtack has 1.7 star rating based on 2091 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Thumbtack to a friend or colleague.
- Rating Distribution
Pros: Concept, Idea, Ease of use.
Cons: Lost money, No accountability, Customer service.Recent recommendations regarding this business are as follows: "Stay away from this scam. Your money is better spent on Google.", "Stay away", "Let’s start local trade unions but with todays inequalities at the forefront graduates refreshed and updated.", "Yes very pleasant and Respectful Reliable", "Charge too much for leads that don't pan out.".
Most users ask Thumbtack for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Start getting leads
I am not good or real smart with computers and phones I do have a plumbing license and type 3 universal certification , and I have construction liability insurance and need help putting it on app
Class-Action Lawsuit.
For all you Pros out there who have been taken for a ride. I am filing a class-action lawsuit today with my attorney.
Whoever would like to join me please email me at copythatco@***.com. Let's sue the pants off of this scamming organization and try to save our small businesses everybody!!!! I have been working as an office equipment pro for almost 3 months now. At first business was incredible.
The money was rolling in and I moved into a larger office thinking this is my shot to the top. Not! Now I get service calls that are a hundred miles away or more. I am being played.
I also had to load a disposable card to keep them from billing me at will with no explanation. Now I have to sell off most of my copy machines and printers just to pay my business lease.
I have been a copier engineer for 27 years and have never been treated and scammed out of my money like this ever!! The time has come to take Thumbtack down people!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWill not delete personal information
I have repeatedly asked thumbtack to delete my personal information on the website as I have a stalker and it's includes my city. They have told me they would numerous times.
Then today they told me they will not . They say I have a balance due. I haven't used their services in over a year nor have they helped me get any work in two years.
The aggravation of repeatedly asking to del my information, I'd like an apology and Id like them to make a billing adjustment and credit to account for the frustration of this all. I definitely want my information deleted ASAP.
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Charge too much for leads that don't pan out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStop ripping me off!!!!!
I just want to let you know that you can no longer rip me off. I have made several suggestions on more than one occasion so that you could possibly retain more clients, but you continue to steal money from me, and im really not enjoying that.
You have taken 1 000s of dollars from me and not given me a gid damn thing. I have been {{Redacted}} by customers, one- which made me feel very uncomfortable asking me very personal questions. When i asked for a refund, you denied it. SERIOUSLY??
ARE YOU TRUMP?? WTF??? You can continue to steal from other people.
Ill be the first name on the list for a class action lawsuit.
SHUT DOWN MY ACCOUNT. NOW.and refund me the money you stole.
Preferred solution: Full refund
User's recommendation: Do NOT USE THUMBTACK!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey take money with no guarantees.
I'm a licensed LLC for over 13 years in San Diego and I must state the facts Thumbtack to me is just as bad as yelp !I've spent or shall I say I woke up and Thumbtack took over $500 and I made about $200.I received 2 jobs out of 20 something They took money as they pleased it seemed .They go in your Bank account and just take it knowing they already gave it to 10 other ppl as well
- You get leads
- Everyone gets the exact leads you pay for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake leads
My business has been on Thumbtack for a few months now, and within the last two weeks, I've gotten nothing but fake leads of people not responding or not even wanting services, but I'm stuck paying for all these leads. We put our prices on profiles just for people to reach out asking for a quote.
WE get charged, and I never hear from them again, or most don't respond from the start. I'm highly upset and feel like I am wasting money.
- Some jobs
- High fees
- No response
- Fake leads
Preferred solution: Guarantee of good leads
User's recommendation: Don't WASTE YOUR TIME AND MONEY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe worst
This is a scam company! Alert.
Dont be regret. Class Action Lawsuit is being prepared against Thumbtack.
- Scam
Preferred solution: Apology
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Mis-managed company
After 5+ years as a customer and without notice or reason my account was canceled. No issues with contractors or any other issue. Company is mis-managed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTotal Rip OFF
I am a small business owner and want to warn others. Thumbtack is an absolute rip off, they are charging you quickly with terrible leads, where you wither won't hear anything or they say something short as I'll get back to you" but then they don't and Thumtack is charging you.
They don't care if you get the job or not , they charge you and its a lot what they charge for each lead.
You lose hundreds of dollars but still have no client. Very unethical practices and they need to get sued!
- You get charged weather the customer is real or a spammer
- You get charged for dead leads
Preferred solution: Full refund
User's recommendation: Don't use them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer$300 Credit
I was a contractor + referral and was to have $300 in as credits as a referral. Ive received $0.
Your prices are too high per lead and your leads are weak. You have flooded your platform with too much competition and have drove the revenues of our sector DOWN please advise on ways to move forward that are mutually beneficial and hold equal energy exchange.
- Tbd
- Drives down and damages the actual sector of industry
Preferred solution: A fair exchange
User's recommendation: Let’s start local trade unions but with todays inequalities at the forefront graduates refreshed and updated.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTaking money from my bank account without me ever getting a job
I have never been in contact with anyone about a job lead that I supposedly had through Thumbtack, this happened several times, some times Thumbtack withdrew money out of my account twice a day, yet I never got a job. But I am out over $300.
I canceled with them well over a month ago, yesterday 7-31-24 they took out another $55. I have every screenshot of cancellation, also our conversations we have had. When I go on the website it shows nothing on me, just a miss you, come back, and yet they still have my card information??? This should be illegal.
I have contacted my bank to stop payment on this last withdraw from Thumbtack. I work very hard for my money, I am not letting them get away with stealing from me anymore.
Be aware of what you are getting yourself into before putting your card out there for Thumbtack to steal from you.
- Concept
- Deceptive business practices
Preferred solution: Full refund
User's recommendation: I do not recommend using Thumbtack
Job Well Done Mr G Jerideau
Mr Jerideau arrived at our Home 2324 Jameson St Temple Hills Md 20748 professionally entering our house pulling out Drop Clothes and Covering all Appliances as a Reliable and Certified Technician fixing light fixtures and my Bathroom pipes Diligently.
Thank you Mr Jerideau for a Job Well Done Mr & Mrs Mabry screenshot
User's recommendation: Yes very pleasant and Respectful Reliable
Auctions and Marketplaces Expert Talks
Complete Scam
Complete scam. Ive sent hundreds of quotes to leads that dont even read the messages!
I used the platform for 4 months. I lost money!
User's recommendation: Stay away from this scam. Your money is better spent on Google.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Terrible service
No answer from company. The work was not completed. The technician was scary, threatening, rude, inappropriate
User's recommendation: Never deal with this company
Need to cancel my county is off and you’re still taking money out no account
I need to eliminate contacts and leads from my account please do not remove or send me any more leads I thank you for your service but I think this is a rip off thank you
User's recommendation: if you can talk to a thumbtack specialist it’ll be great Great
About
Thumbtack is a service that connects people with the best local professionals for any project on their list. How does it work? Simply answer a few questions about what you need done and in no time, you'll receive up to five free quotes from qualified and available professionals in your area. Compare prices, ratings, and reviews, then pick the pro that's right for you. It's that easy. We love local businesses! Thumbtack is proud to support more than 200,000 small businesses and independent professionals in cities all over the United States.

Thumbtack is ranked 188 out of 886 in Auctions and Marketplaces category
USA, Worldwide, Other
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Whatever happened to this class action?? They stole my money and never returned it.
I reported them everywhere, but nothing was done.
They convinced the cc that they were right to take the money, even after I sent them proof of the contrary. THUMBTACK NEEDS TO END, THEY ARE THIEVES.
Yes we ALL need to file a class action lawsuit against Thumbtack!!! How can we get that started???
i totally agree… i’m sure we’re still about 4-5 years before we get to see the lawsuit against thumbtack materialize cause of how much d**n money they have as a big corporation scamming people.. i had 250 5 star reviews on there i worked my but off to build my profile up and the more time moved on the less i used it because it turned into a horrendous waste of $, was the best thing in the advertising industry when they first started and leads were cheap as crap.. now they just rob people with these dumb weekly budgets and auto charges, this being said i still used it from time to time only being very picky and selective about my preferences for lead connections, but they recently emailed me and told me the background check was now becoming mandatory, and i have a completely insane misdemeanor on my record for child harm where my daughter got into something she wasn’t supposed to but that was NOT A HUGE DEAL, a total accident and impossible to be harmful to a child, but i was manipulated by the DSS and court system and they planted this charge on me because my in laws never liked me much and wanted to put a wedge between me and their daughter so they fed them lies and it was this huge ordeal family had to move out and back in, money wasted on lawyers, and i thoroughly explained this to thumbtack in a very detailed professional email and they still declined my petition and closed my account all that hard work and building the profile up just thrown in the trash, feel discriminated against, targeted, and worst of all scammed out of thousands…
How to contact you for the class action, There is an email, but they have hid it.. All I can read is COPYTHATCO@***.COM.
This site left out some letters ,.. please reply with proper contact info for class action Thank you Michael M
Their biggest scam is having you set "Targetting Preferences" and Pre-loading your account, so they automatically charge you if someone's request matches your services. I turned it off. Their other rip-off is their "Opportunity" tab.
How do we contact you ?
Not feeling like these leads are legit, after canceling our card on file and hiding my business from the app, we were still charged. These may be leads may be fraudulent and there must be a better way to secure the leads!
please include me in this Class Action lawsuit. ThumbTack is doing nothing but ripping off Pros!!!
Is this still happening?
It does not appear to be, unfortunately. I started an alternative called Rhiz in response to this along with Yelp's issues (watch The Billion Dollar Bully if you haven't yet).
No fake leads, no review issues. It's about consumer-facing networking to get word of mouth online.
Sign up free at rhizmarket dot com and feel free to email me with questions. -former landscaper, Stuart