Thumbtack Questions and Answers

According to the Thumbtack Customer Support page, background check results are emailed to pros within 10-17 business days following the submission of the required credentials. Pros can find out the status of their background check by visiting Checkr. If pros do not receive their background check results within the stated period, they may call Checkr at 844-834-3257 or email at support@checkr.com.

Hi there any trial periods ? I’m interested . Also how do I speak to a real person . Please call me I find it hard to Communicate or even get a hold of somebody in person. This is frustrating.

If you cannot reach out to Thumbtack customer service via any ways, you may write your problem to community.thumbtack.com. The company's representatives monitor this forum regularly and will answer you there.

Unfortunately, thumbtack.com does not provide any information regarding insurance for pros. According to the company Help Center, a good profile is highly recommended. When you sign up as a pro, you create a profile page where you can describe your business and share photos and reviews. Building a strong profile is an important step in getting hired. The information you share on your profile will tell customers who you are and help them decide who to hire. Therefore, you should provide detailed answers. If you need any assistance, you may always contact Thumbtack Customer Support by phone at 800 948 2034, by email at support@thumbtack.com, or using their chat service and ask for assistance with your issue.

This issue is rather specific. One of the possible reasons is that you have already reached your weekly budget. According to the Thumbtack.com Help Center, you should check and adjust your budget at the beginning of each week in order to get the right amount of leads for your availability.
You can always contact Thumbtack Customer Support to find out the exact answer by phone: (866) 501-5809,
Mon.-Fri.: 6a.m.-7p.m. or use live chat on the company website.

According to Thumbtack Customer Help, pros only pay for leads, i.e. customers who have reached out to them. The price is not fixed. It depends on the following:

• type of job
• size of job
• number of pros available
• how serious the customer is

Generally, leads for bigger jobs will cost more and leads for smaller jobs will cost less. Pros who promote their business can get 20% off all leads. Pros can check out the cost of each lead in the tab Jobs as well as in the F&Q by clicking How much do I pay. At the beginning of the weekly budget cycle, prices can change.If prices change, pros receive notifications.

Please, contact Thumbtack Customer help to get a full answer. You can find all available Thumbtack contact information on the Pissed Consumer Thumbtack Customer Service page.

This issue seems to be quite popular with Thumbtack. Customers use the platform to find pros who are a good fit for completing their specific job. Customers choose pros they like and reach out. It could be a message, a phone call, or booking. As a pro, you pay only for the leads you want. You are not charged for declined leads. According to the information we found on the Thumbtack Customer Help page, you are required to have a card on file for all your charges. You can see two types of charges in your payment history: pending and paid. Pending charges have not been charged to your credit card yet. Paid charges have already been charged to your credit card.