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Top Question
#9877

Background check.

How long does it take for thumbtack to complete the background check?

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Answer:
by On Behalf of Pissed Consumer Help Center #1608965

According to the Thumbtack Customer Support page, background check results are emailed to pros within 10-17 business days following the submission of the required credentials. Pros can find out the status of their background check by visiting Checkr. If pros do not receive their background check results within the stated period, they may call Checkr at 844-834-3257 or email at support@checkr.com.

by #1534075

I did the background check on the 4th. How long does it takes to clear. How many day do I have to wait?

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Question:
#67839

How do I just get leads for people searching for Weekly High End Personal Chef Services.

Do you offer any trial periods? Most of the leads on my home page are for one tome events and they are not for what I have been looking for. If I am paying for leads I need them to be worthwhile High net worth individuals seeking personal chef services weekly.

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by #2190013

Hi there any trial periods ? I’m interested . Also how do I speak to a real person . Please call me I find it hard to Communicate or even get a hold of somebody in person. This is frustrating.

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Question:
#23747

Why is my account on hold.

Customer complaint I responded and got no reply and I have sent u guys the emails and still haven't heard from you guys

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Answer:
by #1770061

If you cannot reach out to Thumbtack customer service via any ways, you may write your problem to community.thumbtack.com. The company's representatives monitor this forum regularly and will answer you there.

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Question:
#19060

Can I get dry wall people for job at my home?

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Answer:
by #1693149

You can contact ThumbTack customer service for an assistance by phone at 855- 846-2825, 800- 343-1710 or by email at support@thumbtack.com

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Question:
#16555

Do not know how to close a file.

I need to talk to someone from Thumbtack

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Answer:
by #1661068

If you need any assistance. you can contact, you can contact Thumbtack Customer Support by phone, by email, by mail, or via social networks. 

Thumbtack Customer Support

  • Mailing Address: Thumbtack, Inc. 360 9th Street San Francisco, CA 94103

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Question:
#16079

thoroughness of business creditials.

is it better to be insured and bonded before joining the pros on this app

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Answer:
by #1640930

Unfortunately, thumbtack.com does not provide any information regarding insurance for pros. According to the company Help Center, a good profile is highly recommended. When you sign up as a pro, you create a profile page where you can describe your business and share photos and reviews. Building a strong profile is an important step in getting hired. The information you share on your profile will tell customers who you are and help them decide who to hire. Therefore, you should provide detailed answers. If you need any assistance, you may always contact Thumbtack Customer Support by phone at 800 948 2034, by email at support@thumbtack.com, or using their chat service and ask for assistance with your issue.

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Question:
#13645

Leads.

Need leds they stoped coming to my phone

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Answer:
by On Behalf of Pissed Consumer Help Center #1608940

This issue is rather specific. One of the possible reasons is that you have already reached your weekly budget. According to the Thumbtack.com Help Center, you should check and adjust your budget at the beginning of each week in order to get the right amount of leads for your availability.
You can always contact Thumbtack Customer Support to find out the exact answer by phone: (866) 501-5809,
Mon.-Fri.: 6a.m.-7p.m. or use live chat on the company website.

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Question:
#10755

Paying.

I had a question over paying for quotes how does it work can you explain

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Answer:
by On Behalf of Pissed Consumer Help Center #1608957

According to Thumbtack Customer Help, pros only pay for leads, i.e. customers who have reached out to them. The price is not fixed. It depends on the following:

  • type of job
  • size of job
  • number of pros available
  • how serious the customer is
Generally, leads for bigger jobs will cost more and leads for smaller jobs will cost less. Pros who promote their business can get 20% off all leads. Pros can check out the cost of each lead in the tab Jobs as well as in the F&Q by clicking How much do I pay. At the beginning of the weekly budget cycle, prices can change.If prices change, pros receive notifications.

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Question:

Starting back up.

That's somebody please text or call me I like to know how do I start back up and what is my account number

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Answer:
by On Behalf of Pissed Consumer Help Center #1608964

Please, contact Thumbtack Customer help to get a full answer. You can find all available Thumbtack contact information on the Pissed Consumer Thumbtack Customer Service page.

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Question:
#9792

Professional with questions.

Further questions about billing and how leads work

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Answer:
by On Behalf of Pissed Consumer Help Center #1608970

This issue seems to be quite popular with Thumbtack. Customers use the platform to find pros who are a good fit for completing their specific job. Customers choose pros they like and reach out. It could be a message, a phone call, or booking. As a pro, you pay only for the leads you want. You are not charged for declined leads. According to the information we found on the Thumbtack Customer Help page, you are required to have a card on file for all your charges. You can see two types of charges in your payment history: pending and paid. Pending charges have not been charged to your credit card yet. Paid charges have already been charged to your credit card.

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