Pros on Thumbtack treated unfairly
I have been using thumbtack for over two years spending $4-$500 a week with the service out of 70plus jobs has never been accused of not doing what a customer contracts me to do and one customer that is actually lied about saying I didnt thumbtack didnt try to call me or anything before taking me out of the search criteria that I pay for I have done nothing wrong Im a man trying to work my business and I get shut out of thumbtack behind one person that I have proof that received every thing they paid for per our contract how can you punish the ones whos creating such wealth for you
Monetary Loss: $5000.
Preferred solution: Treated fairly .
Thumbtack Cons: Unfair.
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Comments
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Alexiana, we're sorry to hear about your experience with this customer. We'll only take action against an account if we receive a concerning report, but we also know that there are always two sides to every story and we work to remain a third party in every dispute.
We'd like to look into this further with you and make sure your side is heard so we can work to get this resolved.
We'd welcome you to contact us via one of our social media channels or you can contact our team at https://help.thumbtack.com/report-a-concern to get connected with our Trust and Safety team. We hope to hear from you soon.