Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

Thumbtack app times out before Contractor can respond.

Customers do not even read the response half the time.

There is no way to verify if the customer is real or someone from Thumbtack just selling a fictitious name to the Contractor.

There is no way to even contact the customer after you buy the lead, unless the customer includes his phone number, which is not required and does not appear on 80% of the leads.

If you have a problem with a customer or lead, there is no one to call about it.

Thumbtacks "support line" is a recording that puts you on hold for a half hour, or more, who knows since you end up hanging up with no help.

The cost of getting a customer ends up being a lot of lost time and a true cost of $45 per verifiable lead.

This person wrote the review because of poor customer service of thumbtack website from Thumbtack. Reviewer claimed that he or she lost $500 and wants Thumbtack to offer any options to resolve the issue.

The most disappointing in user's experience was quality and responsiveness of leads without accountability, allowing other contractors to pose as customers and allowing competitors to bash my services. Author liked the most quantity of leads and lot of leads. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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