I have been a foolish member of Thumbtack for a long time. They have VERY STRICT GUIDELINES on what I, as a service professional, can ask of a potential client and yet they do not let the people posting service requests on their site that the service professionals must PAY to submit a quote.
In my conversation with one of their "customer service professionals", I was told that they don't necessarily "tell" their customers requesting quotes that we have to pay for these quotes but the information is CLEARLY available on the site. He claimed that THUMBTACK is very transparent. It is NOT true.
Business professionals need to STAY AWAY FROM THUMBTACK. They are in the business to make money and really don't care that the business pros signed up and helping to pay for their expensive San Francisco homes are spending a lot of money responding to requests for services from people who have NO interest in dealing professionally (by responding or "thanks but no thanks" to those of us spending our hard-earned money responding to these requests.)
THUMBTACK has been one of the more disappointing professional experiences I have had and they really DON'T care.
P.S. I would LOVE for someone in a decision-making position at Thumbtack to contact me but it will NEVER happen because they DO NOT CARE.
Monetary Loss: $1900.