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Try calling Thumbtack and enjoy your experience. You have to schedule a phone call, so dont call and expect to get anything resolved when you need it.

They will prompt you with one option, texting. They dont seem to respond to the text messages they receive through their automated system either. Ive had issues with thumbtack for a few years now and am unable to find a reasonable explanation as to why I continue to use their service. They promote contractors as pros who dont even have a basic license for their field of work.

Thumbtack is not a site dedicated to helping a homeowner find professionals in each field.

It is instead a site for Chuck in a Truck, Dan in a Van, and Larry on a Ladder type companies that arent worth the trouble. Get your *** together Thumbtack and take care of the contractors paying you for the leads you provide.

Preferred solution: I would like to get on the phone with a live representative to speak about the activity in my account. .

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#2132020

We're sorry to hear about your experience, Chris, this is definitely disappointing. Currently, our phone support is for top pros.

You can reach us by texting 415-299-6398, Monday through Friday, 6am to 6pm MST.

Our team is also quick to follow up and address concerns via social media. We hope we can get in touch with you soon to resolve any outstanding concerns you have.

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