I spent over $100 in a short period. I believe they are mostly fake leads.
I would get interested people that would claim to like my work, the price was good but all of a sudden they are broke. Others I would simply get a message saying they viewed your quote and no other communication. Its worst than gambling. It took me longer to write out the quote than them taking my money.
If the quotes were real and I received a real opportunity to communicate with real customers and even if they're feedback was I just don't like your work I would really be ok with it. They are too expensive for what you get. The relationship with Thumbtack is a win/loose type. You will loose.
I have suggested a system where they charge a flat but small fee for the lead.
Then another small charge if communication is started. Finally a % of the final sale price for the service.
I personally don't mind sharing the money if I'm making money in the first place.
What they have is a strategy that I belive won't survive the long run. Eventually folks catch on.
Product or Service Mentioned: Thumbtack Leads.
Reason of review: Problem with delivery.
Monetary Loss: $120.
Preferred solution: Full refund.
I didn't like: Having to pay for quotes, Accountability, High cost of quoting, No transparency.