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1.2

I hired a masseuse through thumbtack and decided to buy a gift certificate from her for my daughter. Long story short when we tried to redeem she changed the terms of the GC from home visit to "you come to me." This is not what we wanted or paid for.

She refused to refund so we could purchase another at home massage. Thumbtack basically said you're on your own. This new referral service world we live in is a joke. What happened to just calling the service directly.

If the middle man, in this instance Thumbtack, is basically just raking in the bucks on someone elses labor and not offering any support when THEIR recommendation leaves you high and dry, what good are they?

Don't support them. Tell them to get a real job.

Reason of review: Not as described/ advertised.

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Blaming the wrong company seems fair..psh smh

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