I had been a Thumbtack "Pro" user/provider for some time, and after a change to their billing practices, found myself needing to dispute a bill I had received. When I went to their site, I was directed to a web-based portal for inputting details around billing disputes.
They wanted my name and email, along with the customer information for the item being disputed. After filling this form out, I found that it was in fact a poorly dressed up Google doc that was open and available to anyone looking, exposing both my info, and the the customer in question.
I sent Thumbtack an email and told them about the leak, at the same time copying the email to all the affected parties. Instead of receiving a response about my bill, (or any response at all other than a form letter they sent to everyone) I got a Cease and Desist letter from their attorneys telling me to stop using their platform and delete all info I may have gleaned from their website, for face further legal action!
What kind of company threatens it's own customers when they have a problem?
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue. The author is overall dissatisfied with Thumbtack. The most disappointing about thumbtack website from Thumbtack was new updates, bogus ads everday and customer service , but reviewer liked concept of website. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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