I had been a Thumbtack "Pro" user/provider for some time, and after a change to their billing practices, found myself needing to dispute a bill I had received. When I went to their site, I was directed to a web-based portal for inputting details around billing disputes.
They wanted my name and email, along with the customer information for the item being disputed. After filling this form out, I found that it was in fact a poorly dressed up Google doc that was open and available to anyone looking, exposing both my info, and the the customer in question.
I sent Thumbtack an email and told them about the leak, at the same time copying the email to all the affected parties. Instead of receiving a response about my bill, (or any response at all other than a form letter they sent to everyone) I got a Cease and Desist letter from their attorneys telling me to stop using their platform and delete all info I may have gleaned from their website, for face further legal action!
What kind of company threatens it's own customers when they have a problem?
Product or Service Mentioned: Thumbtack Website.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Concept of website.
I didn't like: New updates, Bogus ads everday, Terrible customer service, Inability to verify job bids are real.