"Marketplace Integrity Team" is another whopper.And "Professional".
We received a terrible paint job on a small section of new drywall at floor level, even after we agreed to $300 and had to pay $500 to get them to finish the job. Then the color was wrong. All the way to the ceiling. And on the adjacent wall.
Their "Marketplace Integrity Team" representative explained to me how the work is not in fact guaranteed at all. Instead, it says they agree to accept liability for damages they cause outside of the scope of the work they're hired to do. What they're really saying is they have liability insurance. Somehow the Better Business Bureau accepted this being characterized as a guarantee in Feb.
2017. Shame on them too. Our complaint was escalated to Lindsay, a "Marketplace Integrity Team" manager, who displayed no integrity at all in trying to convince me we hadn't been damaged. She assured me they would have covered damage if there had been paint left on the carpet, but when I asked how a damaged carpet differed from two damaged walls all the way to the ceiling which now have to be repainted, she had no explanation other than I was too dim to understand.
This company isn't worth wasting your time on.
They give you a false illusion that contractors are vetted and that they protect you if there's a problem.You would most certainly have better success trying out a new unknown contractor and paying him only upon successful completion of the job.
Review about: Painting.
Reason of review: Warranty issue.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
I liked: Promises which turned out to be false.
I didn't like: Poor quality, Lack of accountability, Service not delivered, Deceptive business practices, Arrogance.