I had reservations about THUMBTACK for quite some time now but I gave it a chance.
I like the concept but CERTAINLY do not believe the professionals should be charged. It seems they are defrauding professionals and free-lancers....
The "INTERNET ROBOT" service they have is only causing them to further lose credibility.
"Requests for services" come in at all hours of the day and night...including 9:00 pm to midnight, not to mention: 1:00 am, 3:00 am, 5:00 am! Seriously! Can't they scam better than that??? Or at least hire a robot company that is mindful of the time zones?
Do they honestly believe I am gullible enough to think that at 1:36 a.m. some woman named "Lisa M." wants home staging in Oceanside? at 1:36 AM???? Or that at 6:45 a.m. "Judith" needs a home remodeler in Pomona? Or one of my favorites: "Anaiz L." needs an interior designer in Lakeside at 1:53 a.m.? Yes, 1:53 AM!
This is increasing in frequency...sometimes these requests come in every 15-30 minutes! It's gotten worse and worse. I have kept every email and text notification to prove this craziness. (see attached for 2 examples)
It's blatantly obvious that these are fake requests. They are defrauding people by suggesting they submit quotes to these fake requests.
And yes, it would be great to get a refund, simply because I feel very defrauded. They need to clean up their act, be transparent, stop charging the professionals, and be accountable.
Carla_Isbell wrote the review because of "80-95% of requests for services are fraudulent and generated by company." at Thumbtack and attached photo s. Reviewer claimed that he or she lost $90 and wants Thumbtack to issue a full refund.
The most disappointing in user's experience was fraudulent customers and leads, charging professionals, ripping off professionals and no corporate transparency. Author liked the most concept and idea. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.