I had reservations about THUMBTACK for quite some time now but I gave it a chance.
I like the concept but CERTAINLY do not believe the professionals should be charged. It seems they are defrauding professionals and free-lancers....
The "INTERNET ROBOT" service they have is only causing them to further lose credibility.
"Requests for services" come in at all hours of the day and night...including 9:00 pm to midnight, not to mention: 1:00 am, 3:00 am, 5:00 am! Seriously! Can't they scam better than that??? Or at least hire a robot company that is mindful of the time zones?
Do they honestly believe I am gullible enough to think that at 1:36 a.m. some woman named "Lisa M." wants home staging in Oceanside? at 1:36 AM???? Or that at 6:45 a.m. "Judith" needs a home remodeler in Pomona? Or one of my favorites: "Anaiz L." needs an interior designer in Lakeside at 1:53 a.m.? Yes, 1:53 AM!
This is increasing in frequency...sometimes these requests come in every 15-30 minutes! It's gotten worse and worse. I have kept every email and text notification to prove this craziness. (see attached for 2 examples)
It's blatantly obvious that these are fake requests. They are defrauding people by suggesting they submit quotes to these fake requests.
And yes, it would be great to get a refund, simply because I feel very defrauded. They need to clean up their act, be transparent, stop charging the professionals, and be accountable.
Product or Service Mentioned: Thumbtack Leads.
Reason of review: 80-95% of Requests for Services are fraudulent and generated by company..
Monetary Loss: $90.
Preferred solution: Full refund.
Thumbtack Pros: Concept, Idea.
Thumbtack Cons: Fraudulent customers and leads, Charging professionals, Ripping off professionals, No corporate transparency.