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I've been looking at my charges as far as the fees that originally we're being charged to my debit card and as the days and months have gone by I've went from $5 2 as close as 100 dollars in about 3 months Maybe and most of these customers don't even hire me for the job and I have yet to hear from anyone from thumbtack and I've tried to reach them through phone and just now as I was looking at a job to give a quote it stated that I had to do balance of $132 s and I needed to update my bank account information which is absurd I definitely would like to talk to someone about these ridiculously over-charged fees with no explanation at all

Product or Service Mentioned: Thumbtack Customer Care.

Reason of review: Problems with payment.

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thumbtack is charging people fraudulently and there is no way to get in contact with them to dispute the charges. thumbtack is guilty of fraud


I’m sick and tired of Thumbtack and I want to find another pro referral that is worth my time. They are constantly telling me that I am In violation of the terms because the customer responded.

It is a trap because it is a bot response that thumbtack places in the customer account. This absolutely has to be illegal.


Did you know that there are 2792 (as of today) complaints from service pros nationwide here on https://thumbtack.pissedconsumer.com I am attempting to message as many as I can. I hope pissedconsumer allows me to do so.

My message to ALL Service Pros nationwide who have been WRONGED by Thumbtack in some way, shape or form. Sorry you experienced this. Our intent is to file a class action lawsuit against Thumbtack for valid grievances from service pros nationwide. As of 3-14-2019 I have contacted the two law firms who WON the case for their plaintiff, a Thumbtack service pro like ourselves:Rhom vs.

Thumbtack https://www.leagle.com/decision/infdco2017****d33 The immediate major obstacle we are up against are the Terms & Conditions waiver we all agreed to (hey, I admittedly did not read them either) when we clicked on ACCEPT (the T&Cs) when we registered to become Thumbtack Service Pros. Thumbtacks T&Cs: https://www.thumbtack.com/terms/ Note: The Bad News (maybe) There is a specific section where it explicitly states that no service provider may seek to resolve any dispute or participate in a class action lawsuit against Thumbtack. However I am waiting to hear from the legal experts as to whether there is a way to circumvent or a loop hole in that waiver so we may or may not be able to file one. The Good News!

In Thumbtacks same T&Cs they state that you have the legal right to resolve your dispute with them in small claims court...so you see my dear fellow pros Thumbtack is NOT totally immune from Justice.Will you join us? For more info and updates: transfersbytr@***.com Note: Most companies have such T&Cs which protect them and which they hide behind knowing full well that almost nobody ever reads those lengthy verbose legalize. Most people just want to register and get going,right? However, I do believe that a company can be challenged legally if under the guise of exercising and/or amending their T&Cs, IF they do so in a manner which is criminal, unethical, unscrupulous, harmful or otherwise causes their members (us) undue hardship.

Major and most common grievances: Overcharging for leads Charging our credit or debit cards for leads without prior notifications of what the lead charge amounts would be Charging our credit/debit cards without our consent Inconsistency of Lead Charge amounts supposedly based upon: value of job, scope of job and market demand. Refusal to issue refunds based upon unfair policies & T&Cs such as: stating that "the prospect responded" (no matter what the wording of the response was" and/or the charge is valid because "you were connected to the prospect" and/or the charge is valid because "the prospect may still use your services in the future" Failure to pre-qualify service providers resulting in unacceptable workmanship, incomplete projects, ripping off, no shows etc... Abusing their T&Cs in wrongful, hurtful, unscrupulous, unethical ways against service pros. Thumbtack support staff who complacently and robotically parrot company policy with no regard or understanding of service pros bonafide concerns or complaints.

They started by allowing only a max of 5 service pros to quote on a single lead...now it's up to 15! Terminating pros ability to quote on a lead BEFORE the quoting deadline even ends resulting in only 5-8 or so quotes thus denying other interested pros the right to quote on what could be a valuable job opportunity. Probably the worst grievance: Monetary losses suffered by Service Pros due to ANY of the above and other valid reasons not stated in the above. There are many more instances of valid upsets and complaints.

Please feel free to add yours.

Time to DO SOMETHING ABOUT IT! Looking forward to hearing from you Best Wishes, Thomas R


Please dispute these charges with your credit card company. In my experience, your credit card company will be sympathetic to your situation and refund the money. I've had over $2,000 in attorney's fees refunded, so I'm sure you can get at least some of these charges refunded.


I shall happily join with Class Action Suit. I am being taken to the cleaners with "Thumbtack" My Bank is in arbitration for passed charges.

All of them. Does TT have a Bank and Customer Service? Where does our money go? Where is there accountability?

Where are our invoices? Who are they?


You should dispute these charges with your credit card company. I have found credit card companies are sympathetic to their customers' complaints and you will not be charged.


All charges amounting to hundreds are in my Banks hand. This is Fraud.

BigTime Fraud. Fortunately, my Bank's all about fighting these worms.

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