Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

I have used this company for over 3 years for leads, and although they keep changing their rules and policies (for the worse) I still have tried to use them to increase business. But, at least 25% of their leads are complete fraud, the typical Nigerian scam models or the like.

The leads you do receive, no longer are allowed to give a budgeted dollar figure, which makes about 90% of them out of your price range before you even bid on a job (and bidding is at least 5x as much as comparable sites) After you bid, there is only about a 15% chance that the customer will even view your quote (which is good because after 48 hours of not viewing your quote, you get a refund), but I can say that any of my advertising through ANY other site usually results in business at least 80% of the time, and through Thumbtack, it is around 5% of the time, even though Thumbtack costs about 5x as much to use as comparable sites. I would recommend never using this site for anything.

Product or Service Mentioned: Thumbtack Leads.

Reason of review: Not as described.

Monetary Loss: $600.

Preferred solution: Full refund.

I didn't like: Site is a joke.

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