Thumbtack - Deleted my negative review of a business!
Got an estimate from a plumber.Paid him 1/2 up front.
The guy didn't show up 5 times. I reviewed them on Thumbtack to warn other people. Thumbtack contacted me and told me they were taking down my review since the plumber didn't know me. I told them the story and offered proof.
The plumber also lied about getting permits, obtaining the parts, etc. They deleted my review since there was no way I would attempt to 'do business' with the guy after all that. Thumbtack said it was 'their policy'.
Would you trust someone who fails to show up 5 times and lies?
Thumbtack should not be used since they remove negative reviews.I will not use them again and would assume all negative reviews are deleted.
This person wrote the review because of problem with delivery of thumbtack customer care from Thumbtack and attached a photo. Reviewer claimed that he or she wants Thumbtack to read this review and look into the issue (if any).
The most disappointing in user's experience was lack of accountability. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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