Read the small print if there is any. I have been using Thumbtack for over 6 months now.
I have been able to bid and get many jobs. I had the customers send in reviews if they liked my work. Thumbtack sent me an option to get a seal of approval from them by paying for a background check. Although I do not remember signing anything, they claim that I signed a paper agreeing to the conditions of the background check.
This turned out to be if you have had any record at all they would not give you the seal of approval. I do not recall seeing this paper at all. The wa an enhanced report and what they found was a conviction of theft unger $500.00 over 13 years ago. To my surprise they deactivated and closed my account.
I was already in the process of working with some potential clients. I had all my reviews everything gone just like that. The thing that makes no sense is that I had already worked for many customers before this background check. There are many service professionals working under Thumbtack that have no background check.
I do not get it. Whiy do they not do a background check before they let you quote jobs and get work. Not after 6 months and the building of a business with them.
I hope that those people that I was in the middle of working with will still contact me and listen to what I have to say.
Reason of review: paying for a background check.
Monetary Loss: $10000.
Preferred solution: Either make everyone do a background check before sending quotes and getting jobs or change policy for older convictions that a person did so many years ago.People do make mistakes and do stay out of trouble..
Location: Fort Worth, Texas
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