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They deactivated my account due to my background check when they told me to call check or the background people sometimes they can do something and get it to where if you have no felonies or anything like that they can get it to where you can still be on thumbsack well I have spent almost $300 on thumb stack for these leads for them to tell me my background check came back when I talked to check or and they said it wasn't completed also the one that I'm looking at keep saying handy app not thumbstack I've asked the background place I need thumbstack not handy but they deactivated my account when my charge on there is not a felony and it's fixing to be dropped please help

User's recommendation: If you got anything on the record even a small little bitty charge even if something that you didn't do might as well not pay for leads on thumb stack you're going to waste your money cuz they're going to kick you off it's ridiculous.

Location: Decatur, Texas

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#2081715

Thank you for making us aware of your situation. It's important to us that we maintain and protect the integrity of our platform.

We request background checks from pros and account action may be taken if the report does not meet qualifications. It sounds like there may have been some miscommunication and also some confusion with the report, we're happy to take a second look and address any questions you have. We'd also be happy to look into a refund for the package you purchased.

Please reach out to us through a private or direct message on Facebook, Twitter, or Instagram. We hope to hear from you soon and help however we can.

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