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I am very distressed over a situation with Thumbtack.
I understand there needs to be a background check and I am OK with that.
However, I was sent a notification for a background check to an email I dont use anymore. You see, I had called Thumbtack several years ago to delete another account I had.
I never use that account and I deleted the email. Thumbtack ALWAYS sends emails to the second account I have, and they ALWAYS send me emails to promote Thumbtack to the second email and other Spam mail.
So, to send an email for a background check to an account I dont use is ridiculous.
I was denied to speak to a live person because I am not a top pro anymore. Well, I have been for years past and because of the pandemic, I wasnt able to be a top pro. So, now I am denied to speak to one.
I was in tears for 2 hours with the threat of getting my account deactivated for good, because of a notification being sent to a deactivated email that Thumbtack knows for damn sure that I dont use it.
Finally, after 2 hours of tears and begging to please have my account reactivated, they send the link through text messages.
I did the background check and it of course came back clear. I then contacted Thumbtack through customer support through email and told them my background check was completed. They send an email with this:
Thanks for reaching out about your account.
If you didn't request to reactivate your account, please contact us.
- The Thumbtack Team
I did the background check. Its terrible I have spent so much money on Thumbtack and have been with the company since 2017.
I have over 75 reviews and over 200 customers I serviced. I have spent THOUSANDS of dollars with them. The leads are outrageously priced as well. I dont understand how this company use to be so great and now you all get away with being dehumanizing.
You cant even speak to a live person anymore. I am in tears just thinking about how they have abused their pros.
Product or Service Mentioned: Thumbtack Profile.
Monetary Loss: $250.
Preferred solution: I would like to get my account reactivated and credits for deactivating my account by sending the background notification to an account THUMBTACK was supposed to deactivate. I have lost business..
Thumbtack Cons: Treatment of pros, No info regarding quotes sent.
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