Contact Thumbtack

Edit Business Info

Summary of Thumbtack Customer Service Calls

3206 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
02:46 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Thumbtack to Ask about:

Account:

  • “Cant acess my account”
  • “Like to close account until further notice”
  • “I want to talk to rep about my account”

Payments and Charges:

  • “I have a problem on billing”
  • “Why am I being charged for 102.44 in one time”
  • “Billed for a client that did not hire me.”

Staff:

  • “Not happy with service”
  • “I need to speak with customer service about payments”
  • “Need pickup service”

Refund:

  • “I need a refund”
  • “Want my money refunded”
  • “Requesting a refund on a lead”

Cancellation:

  • “Cancelation”
  • “Being trying to cancell an aaccount”
  • “Want to cancel my account. Would like full refund.”

Cards:

  • “Stop charging my credit card”
  • “You keep charging my card m not a member”
  • “My bank card is not going through”

Employment:

  • “How do I control the distance that I'm willing to travel to complete jobs”
  • “Jobs come in said belongs to another pro”
  • “Sending wrong type of jobs”

Product/ Service quality:

  • “The system is not excepting my payment”
  • “Customer receive product but won't pay”
  • “System issue”

Website/ Application:

  • “Website”
  • “Web site”

Shipping and Delivery:

  • “Wrong item”

Other:

  • “Contractor stole money”
  • “Customer support needed”
  • “To verify information”

About Thumbtack

Top 5 Thumbtack Services

Leads, Bidding, Customer Care, Advertisement, Review Listing

Top 5 Thumbtack Products

Website, Account, Mobile Application, Profile, Warranty

Top 5 Likes about Thumbtack

Concept, Idea, Ease of use, Customer service, Idea of the company

Top 5 Dislikes about Thumbtack

Lost money, No accountability, No results, Customer service, Safety concerns

Summary

Thumbtack is a service that connects people with the best local professionals for any project on their list. How does it work? Simply answer a few questions about what you need done and in no time, you'll receive up to five free quotes from qualified and available professionals in your area. Compare prices, ratings, and reviews, then pick the pro that's right for you. It's that easy. We love local businesses! Thumbtack is proud to support more than 200,000 small businesses and independent professionals in cities all over the United States.

Thumbtack reviews and complaints

Thumbtack is ranked 8 out of 41 in Auctions and Marketplaces category

Area Served

USA

Payment Methods

MasterCardPayPalVISADiscover

Edit Description
Show

Where Reviews Came From

Thumbtack Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Thumbtack to

Homeadvisor
Homeadvisor
Has verified representatives
492 reviews
Compare
Angies List
Angies List
599 reviews
1.5
Compare
Yelp
Yelp
327 reviews
1.5
Compare
Gigmasters
Gigmasters
Has verified representatives
24 reviews
1.5
Compare
CenturyLink
CenturyLink
2779 reviews
1.4
Compare
Craigslist
Craigslist
491 reviews
2.0
Compare
Bark Com
Bark Com
12 reviews
1.3
Compare
Weddingwire
Weddingwire
Has verified representatives
76 reviews
1.5
Compare
Craftjack
Craftjack
Has verified representatives
5 reviews
Compare

Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

Show

Products and Services Sold by Thumbtack