Thumbtack Contact Information

Customer Service:

  • (855) 846-2825
  • (800) 343-1710
  • (800) 948-2034
  • (866) 501-5809

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Currently you can call only US numbers.

Headquarters Address:

Thumbtack, Inc.
360 9th Street
San Francisco, CA 94103

Social Networks:

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Summary of Thumbtack Customer Service Calls

5134 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
02:19 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Thumbtack to Ask about:

Payments and Charges:

  • “Why am I being charged for an app I don’t use”
  • “Got out of the hospital try to pay bill count is no longer up”
  • “I submitted one quote and they charge me $20 need some help”

Account:

  • “It's tell me account deactivated but what”
  • “Can log in”
  • “I closed my account and just got billed”

Request for Information:

  • “Complaint, need to know how to review”
  • “Questions about license”
  • “I am a dentist .how can I register my business”

Refund:

  • “Want money Refund”
  • “Missing several refund and want someone to explain to me why my quote prices vary so much and becauseI can't keep chilling out 20-30 $40 here and there just to get a quote bid on a job so I am losing work and have then and someone please explain this”
  • “Refunds and feedback”

Activation/ Cancellation:

  • “I need to reactivate my account”
  • “I’m not on this business , and I need help to cancel my scout”
  • “Cancel a job”

Staff:

  • “I cant get work because i need to prove who i am, i was told i need to send a copy of my ID , called last week ,have not recieved the info or my call back was told it takes 5 days . Honeydewservices8@gmail.com”
  • “To talk to a customer service representative”
  • “Executive Pool & Spa Service”

Cards:

  • “Switch debit card”
  • “Won't process my credit cardHe won't accept my card and”
  • “Used someone card I new to make payment not knowing mine would be turned off”

Employment:

  • “Big game job center me that I had no”
  • “Feed back aboit one of the guy hired on thumtrack. Very unprofeaarional left the job in middle and very greedy”
  • “Not letting me bid on jobs”

Website/ Application:

  • “Application”
  • “Website is not responding”
  • “Website”

Product/ Service:

  • “New pricing system”
  • “Trying to register system said they can't open file for my profile that was my last step to finish registering”
  • “Customer receive product but won't pay”

Shipping and Delivery:

  • “Have not got my background check yet”
  • “Wrong item”

Other:

  • “They are giving me Leeds to far away”
  • “Questjons”
  • “Clear with the block”

Thumbtack Rating Stats

2.0 out of 5 stars
based on 1254 reviews
See all 2654 reviews reviews

Rating stats

  1. 690 reviews
  2. 234 reviews
  3. 105 reviews
  4. 81 reviews
  5. 131 reviews

About Thumbtack

Top 5 Thumbtack Services

Leads, Customer Care, Bidding, Review Listing, Advertisement

Top 5 Thumbtack Products

Account, Website, Mobile Application, Profile, Warranty

Top 5 Likes about Thumbtack

Idea, Idea, Ease of use, Customer service, Idea of the company

Top 5 Dislikes about Thumbtack

Lost money, No accountability, No results, Customer service, Safety concerns

Summary

Thumbtack is a service that connects people with the best local professionals for any project on their list. How does it work? Simply answer a few questions about what you need done and in no time, you'll receive up to five free quotes from qualified and available professionals in your area. Compare prices, ratings, and reviews, then pick the pro that's right for you. It's that easy. We love local businesses! Thumbtack is proud to support more than 200,000 small businesses and independent professionals in cities all over the United States.

Thumbtack reviews and complaints

Thumbtack is ranked 40 out of 283 in Auctions and Marketplaces category

Area Served

USA

Payment Methods

MasterCardPayPalVISADiscoverAmerican Express

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Thumbtack Stats

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