Contact Thumbtack Customer Service
Thumbtack Phone Numbers and Emails
Toll-Free Number:
-
1 (800) 948-2034
Customer Service:
-
1 (855) 663-9023Pro
-
1 (866) 501-5809
Thumbtack Emails:
Customer Service
Security
Jobs/ Career
Reasonable Accommodation
Legal
Arbitration Opt-out, DMCA Inquiries, Privacy Inquiries
Thumbtack Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Thumbtack Customer Service Rating
4.2 out of 5
Contact Method Distribution
92% phone, 8% email
Most Popular Thumbtack Phone Number
1 (800) 948-2034
Most Popular Thumbtack Email Address
support@thumbtack.com
Average Hold Time
00:00:51
Average Calls duration
2 minutes
Call Volume by Day
View full overview ›
Thumbtack Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Thumbtack Customer Service Rating | 4.2 out of 5 |
| Contact Method Distribution | 92% phone, 8% email |
| Most Popular Thumbtack Phone Number | 1 (800) 948-2034 |
| Most Popular Thumbtack Email Address | support@thumbtack.com |
| Average Hold Time | 00:00:51 |
| Average Calls duration | 2 minutes |
| Overall Customer Sentiment | Mostly satisfied |
| Thumbtack Live Agent Availability | 2% of callers successfully reach a real person |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Issue Resolution Rate | Low (6% reported full resolution) |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Thumbtack | First and last name, email or phone number |
Call Volume by Day
How to Contact Thumbtack?
Most Popular Number:
(800) 948-2034
| Total calls: 8 443 | Issues resolved: 215 | Last call: Mar 13, 2026 |
Contact Information
Thumbtack Website:
Thumbtack Help Center:
Corporate Office Address:
Thumbtack, Inc.
415 Natoma St., Ste 1300
San Francisco,
California
94103
United States
Other Info (opening hours):
Other Location:
12936 S. Frontrunner Blvd, Ste 500
Draper, UT 84020
Summary of Thumbtack Customer Service Calls
14.9K
TOTAL
CALLS
CALLS
02:05
AVG CALL
DURATION
DURATION
6%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Thumbtack?
Account Question:
- “Got money taken out of my account for blocked date. Thumbtack didn’t close one of my accounts and I’m being charged on 2 accounts”
- “Want to sign up”
- “Account”
Payments and Charges Question:
- “Urgent fraud issue”
- “Stop charging my account I refused iv changed it in the setting but you guys are robbing me of hundreds of dollars that I do not have like I just got a 200 deposit and boom yall hit it again like now my kids are wounding why I cant feed them”
- “Being charged money”
Request for Information Question:
- “Confirmation - possible fraud”
- “I need help with hanging my clothes”
- “I’m a concerned pro”
Refund Question:
- “Refund eminently”
- “Try to get my money back for laptop and services”
- “Refund money”
Activation/ Cancellation Question:
- “Thumbtack renewal”
- “Trying to activate my account and pay a bill”
- “Cancel subscription”
Product/ Service Question:
- “Problem with work”
- “Had water damage to 2 bathrooms in a mobile home .. need floors and walls on the side of the bathroom replaced due to water damageq”
- “Thumbtack is no working”
Staff Question:
- “Regarding service”
- “I booked a service and it should’ve been $30 and instead $67 came out of my account. I need to talk with someone.”
- “Property Management Services provider”
Website/ Application Question:
- “Unable to submit form on the website”
- “Need installer for mini split ac”
- “Trying to understand how the app works”
Employment Question:
- “Unfinished job”
- “Handyman took the money and is refusing to complete the job in compliance with the contract and code”
- “Very poor job and cleaner basically said not and not fix and I have pics”
Cards Question:
- “Card authorization”
- “Credit card fraud I don't do business with you”
- “Charging my card when not using the app”
Return/ Replace Question:
- “Change a Professional Review”
- “I made a mistake on one of my reviews, and I would like to change it”
- “Change stays from a customer to a pro done in error”
Shipping and Delivery Question:
- “Wrong item”
- “Because there's a company saying they're doing a delivery for me on Friday at 9 AM and I didn't except their price and I can't get a hold of anybody”
- “8AM EG Movers have not shown up!!! Are they not coming???”
Other Question:
- “No calls”
- “Lost the link to Accurate Wall Paper Co”
- “Lead in a different state”
Compare Thumbtack Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Thumbtack