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Summary of Thumbtack Customer Service Calls

4592 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
02:32 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Thumbtack to Ask about:

Payments and Charges:

  • “Because it's my first time getting this app and I wasn't aware that I was supposed to set a budget first and then I guess people respond to that but I didn't know that it would charge me the way that it did you're saying I owe $138 because I got thre”
  • “Despute a charge”
  • “Yes was charged 50.00 And didn’t even meet on talk with customer”

Account:

  • “You went over my budget, I would like to suspend my account”
  • “I would like to open an account for my company”
  • “I would like to set up an account for my company”

Request for Information:

  • “Couple questions”
  • “Question about how to use template quotes”
  • “About a customer”

Refund:

  • “Need refund”
  • “Need a refund”
  • “Want my money refunded because i didnt sign up for a account”

Activation/ Cancellation:

  • “I need to reactivate my account”
  • “Cancel a job”
  • “Follow up on deactivated account”

Staff:

  • “Unprofessional work Performed”
  • “Report a business that failed to provide a service”
  • “Having some trouble adding another service”

Cards:

  • “My bank card is being charged without my permission”
  • “Stop charging my credit card”
  • “You keep charging my card m not a member”

Employment:

  • “I told yoy I didn't want to bid on job two weeks ago and you're still takeing money from my card”
  • “The job was in Madisonville TN and not Madison TN”
  • “Because ya charg me tomuch monay evre week and i dont get no foukin job”

Website/ Application:

  • “Website is not responding”
  • “Application”
  • “Website”

Product/ Service:

  • “New pricing system”
  • “Trying to register system said they can't open file for my profile that was my last step to finish registering”
  • “Customer receive product but won't pay”

Shipping and Delivery:

  • “Have not got my background check yet”
  • “Wrong item”

Other:

  • “I want to change my location area”
  • “Real license”
  • “Health”

About Thumbtack

Top 5 Thumbtack Services

Leads, Bidding, Customer Care, Review Listing, Advertisement

Top 5 Thumbtack Products

Account, Website, Profile, Mobile Application, Warranty

Top 5 Likes about Thumbtack

Concept, Idea, Ease of use, Customer service, Idea of the company

Top 5 Dislikes about Thumbtack

Lost money, No accountability, No results, Customer service, Safety concerns

Summary

Thumbtack is a service that connects people with the best local professionals for any project on their list. How does it work? Simply answer a few questions about what you need done and in no time, you'll receive up to five free quotes from qualified and available professionals in your area. Compare prices, ratings, and reviews, then pick the pro that's right for you. It's that easy. We love local businesses! Thumbtack is proud to support more than 200,000 small businesses and independent professionals in cities all over the United States.

Thumbtack reviews and complaints

Thumbtack is ranked 35 out of 209 in Auctions and Marketplaces category

Area Served

USA

Payment Methods

MasterCardPayPalVISADiscover

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Thumbtack Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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