Thumbtack Contact Information

Toll-Free Number:

  • (800) 948-2034

Customer Service:

  • (855) 846-2825
  • (800) 343-1710
  • (800) 948-2034
  • (866) 501-5809

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Currently you can call only US numbers.

Headquarters Address:

Thumbtack, Inc.
360 9th Street
San Francisco, CA 94103

Social Networks:

Summary of Thumbtack Customer Service Calls

5352 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
02:14 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Thumbtack to Ask about:

Payments and Charges:

  • “Billling issue”
  • “False charge on account”
  • “Having trouble process payment”

Account:

  • “Need more information on how I pay in my account”
  • “Pay account”
  • “It will not let me send any quotes for like a week now but I owe no balance”

Request for Information:

  • “To ask a specific question about new pricing”
  • “Need to figure how to add another administrator to account”
  • “Question on license pending.”

Refund:

  • “Want money Refund”
  • “Missing several refund and want someone to explain to me why my quote prices vary so much and becauseI can't keep chilling out 20-30 $40 here and there just to get a quote bid on a job so I am losing work and have then and someone please explain this”
  • “Refunds and feedback”

Activation/ Cancellation:

  • “Cancel account”
  • “I need to reactivate my account”
  • “I’m not on this business , and I need help to cancel my scout”

Staff:

  • “Pls take out the credit from pacific coast design I don’t need the service of an architect after all”
  • “Trying to get a service”
  • “I cant get work because i need to prove who i am, i was told i need to send a copy of my ID , called last week ,have not recieved the info or my call back was told it takes 5 days . Honeydewservices8@gmail.com”

Website/ Application:

  • “Wrong area”
  • “Client Trying to leave a review and can’t.”
  • “Technically support”

Product/ Service:

  • “Target audience”
  • “To get new customers”
  • “About my back ground check”

Cards:

  • “Switch debit card”
  • “Won't process my credit cardHe won't accept my card and”
  • “Used someone card I new to make payment not knowing mine would be turned off”

Employment:

  • “Need address for job in 1.5 hours”
  • “Keep getting jobs from out of state can't do them”
  • “I do not see job requests from Austin.”

Shipping and Delivery:

  • “Have not got my background check yet”
  • “Wrong item”

Other:

  • “Returd funds”
  • “Issues logging in”
  • “Open ticket on a complainy”

Thumbtack Rating Stats

1.9 out of 5 stars
based on 1273 reviews
See all 2701 reviews reviews

Rating stats

  1. 705 reviews
  2. 239 reviews
  3. 106 reviews
  4. 81 reviews
  5. 130 reviews

Rating trend

About Thumbtack

Top 5 Thumbtack Services

Leads, Customer Care, Bidding, Review Listing, Job Bidding

Top 5 Likes about Thumbtack

Concept, Idea, Ease of use, Customer service, Idea of the company

Top 5 Dislikes about Thumbtack

Lost money, No accountability, No results, Customer service, Ripping off professionals

Summary

Thumbtack is a service that connects people with the best local professionals for any project on their list. How does it work? Simply answer a few questions about what you need done and in no time, you'll receive up to five free quotes from qualified and available professionals in your area. Compare prices, ratings, and reviews, then pick the pro that's right for you. It's that easy. We love local businesses! Thumbtack is proud to support more than 200,000 small businesses and independent professionals in cities all over the United States.

Thumbtack reviews and complaints

Thumbtack is ranked 54 out of 332 in Auctions and Marketplaces category

Area Served

USA

Payment Methods

MasterCardPayPalVISADiscoverAmerican Express

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Thumbtack Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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