Contact Thumbtack Customer Service
Thumbtack Phone Numbers and Emails
Toll-Free Number:
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(800) 948-2034
Customer Service:
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(855) 663-9023Pro
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(866) 501-5809
Thumbtack Emails:
How to Contact Thumbtack?
Most Popular Number:
| Total calls: 8 361 | Issues resolved: 212 | Last call: Apr 25, 2025 |
Thumbtack Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Thumbtack Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Thumbtack is 8009482034. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 44% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Thumbtack may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Thumbtack Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Thumbtack is 8009482034. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 44% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Thumbtack may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Thumbtack mainly because of account, request for information, payments and charges.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Thumbtack is support@thumbtack.com. 94% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Thumbtack Website:
Thumbtack Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
12936 S. Frontrunner Blvd, Ste 500
Draper, UT 84020
Thumbtack Customer Service Reviews
Customer service was very helpful in trying to figure out my issue. I'm Grateful!
I keep feeling better and better about this app.
I'm looking forward to getting my new account reinstated after my mistake while setting up with the consumer app before realizing I need to be on the pro app. It's so nice being able to talk to a real person to help resolve issues like this.
When the customer service rep answered their phone, the customer service rep was nice and polite, and he helped me with everything that I needed to be squared away. My issue was resolved in a timely matter.
They are awful, sent me some stupid wetbacks (and Im a Spaniard) so I can say that. You suck, Ill never hire from you again. And thanks for stealing my Jeep!
How Good is Thumbtack's Customer Service?
Summary of Thumbtack Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Thumbtack?
Account Question:
- “Close account”
- “Having trouble logging into my Thumbtack on my new device, I am still logged into Thumbtack on my old device, but trying to consolidate onto my new one”
- “Finalizing profile”
Payments and Charges Question:
- “Overcharged”
- Dispute took a lot money out my account
- “Payment”
Request for Information Question:
- “Pro who needs to suspend status, fractured ankle.”
- “I need help”
- “Pro concern”
Refund Question:
- “Refund”
- “My damn money back”
- “Refunds on my leads”
Activation/ Cancellation Question:
- “Cancelation”
- “Cancel service”
- “Cancel account”
Product/ Service Question:
- “Complaint”
- “Problem with a review that needs to be withdrawn”
- “Problem with the app”
Staff Question:
- “Terrible service”
- “Disappponted with service”
- “Costumer service”
Website/ Application Question:
- “Need installer for mini split ac”
- “Trying to understand how the app works”
- “Unable to get my messages from your website!!!”
Employment Question:
- “Very poor job and cleaner basically said not and not fix and I have pics”
- “Loss of wages”
- “Botched plumber job”
Cards Question:
- “Credit card fraud I don't do business with you”
- “Charging my card when not using the app”
- “Helpwith card”
Return/ Replace Question:
- “Change stays from a customer to a pro done in error”
- “Change Email”
- “I paid the repairman $100+ for parts he said I needed but he never returned to fix my washing machine”
Shipping and Delivery Question:
- “Wrong item”
- “Because there's a company saying they're doing a delivery for me on Friday at 9 AM and I didn't except their price and I can't get a hold of anybody”
- “8AM EG Movers have not shown up!!! Are they not coming???”
Other Question:
- “Undue crobanca”
- “Advertisement”
- “Having problems”
Compare Thumbtack Customer Service To
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