Contact Information

Thumbtack Phone Numbers

Toll-Free Number:

  • (800) 948-2034

Customer Service:

  • (855) 846-2825
  • (800) 343-1710
  • (800) 948-2034
  • (866) 501-5809
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Thumbtack Chat:

Thumbtack Email:

Headquarters Address:

Thumbtack, Inc.
360 9th Street
San Francisco, CA 94103

Help in Social Networks:

Summary of Thumbtack Customer Service Calls

5900 TOTAL
02:07 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Thumbtack to Ask about:

Payments and Charges Question:

  • “Youre sending payments and I never work with yours”
  • “Customer never responded and I still got charged”
  • “Payments”

Account Question:

  • “To see if my account is still active”
  • “Having trouble making an account”
  • “Account suspended for no reason”

Request for Information Question:

  • “Request a review” , Review # 1556431
  • “Profile questions”
  • “Why is taking so long to check my contractor licence.?”

Refund Question:

  • “Refund”
  • “Refund concern”
  • “Refund payments”

Activation/ Cancellation Question:

  • “I need to reactivate my account”
  • “Deactivation”
  • “Cancel account”

Staff Question:

  • “Leeds out of my service area”
  • “Issues with booking services”
  • “Having some trouble adding another service”

Website/ Application Question:

  • “Delay in my application”
  • “Website is not responding” , Review # 1464432
  • “App not working”

Product/ Service Question:

  • “Target audience”
  • “Leads”
  • “To get new customers”

Cards Question:

  • “Charging my card”
  • “Credit card defaults need to know why”
  • “Credit card defaults”

Employment Question:

  • “Passed on a job i want”
  • “Ji accidentally said yes to a second pro for jobs come in said belongs to another pro”
  • “I am a customer on thumbtack pro and every job shows that's at a town not in my area I would like to know why” , Review # 1501663

Shipping and Delivery Question:

  • “You said you did not get a payment”
  • “Have not got my background check yet” , Review # 1280887
  • “Wrong item”

Other Question:

  • “Lead price”
  • “Other”
  • “Review related problem”

Thumbtack Rating Stats

1.9 out of 5 stars
based on 1363 reviews
See all 2873 reviews

Rating trend


Thumbtack Terms of Service
Thumbtack Privacy Policy
Top Thumbtack Services

Leads, Customer Care, Bidding

Top Thumbtack Products

Account, Website, Mobile Application

Thumbtack Pros and Cons

Pros: Concept, Idea, Ease of use, Customer service, Idea of the company

Cons: Lost money, No accountability, Customer service, No results, Ripping off professionals


Thumbtack is a service that connects people with the best local professionals for any project on their list. How does it work? Simply answer a few questions about what you need done and in no time, you'll receive up to five free quotes from qualified and available professionals in your area. Compare prices, ratings, and reviews, then pick the pro that's right for you. It's that easy. We love local businesses! Thumbtack is proud to support more than 200,000 small businesses and independent professionals in cities all over the United States.

Thumbtack reviews and complaints

Thumbtack is ranked 69 out of 446 in Auctions and Marketplaces category

Area Served

USA, Worldwide

Payment Methods

MasterCardPayPalVISADiscoverAmerican Express

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Thumbtack Stats

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Number of Reviews

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Number of Calls

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