Thumbtack Phone Numbers and Emails

Toll-Free Number:

  • (800) 948-2034

Customer Service:

  • (800) 948-2034
  • (866) 501-5809
  • (855) 846-2825
  • (800) 343-1710

Thumbtack Emails:

Customer Service
Legal
More phone numbers and emails Less phone numbers and emails

Thumbtack Contact Information

Thumbtack Website:

Thumbtack Online Chat:

Corporate Office Address:

Thumbtack, Inc.
1355 Market Street
San Francisco, California 94103
United States

Other Info (opening hours):

Other Location:

12936 S Frontrunner Blvd, 500,

Draper, Utah 84020

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Thumbtack Rating Based on 1.6K Reviews

Rating details

1.8
more details
Customer service
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Thumbtack Customer Service Calls

9.1K TOTAL
CALLS
02:07 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Thumbtack Customer Service?

Payments and Charges Question:

  • “Charged”
  • “Bill”
  • “Payments”

Account Question:

  • “Can't login”
  • “Closed accounts”
  • “My Thumbtack Pro Account has been Hacked Coasta DJ Entertainment”

Request for Information Question:

  • “Questions about bonding”
  • “Need to talk to someone”
  • “Find out how payment work”

Refund Question:

  • “Refund”
  • “Refunds”
  • “Refund on card”

Activation/ Cancellation Question:

  • “Regarding to activate my account”
  • “Want to cancel my account. Not interested”
  • “Reactivation”

Product/ Service Question:

  • “I have damage from the person who cleaned my house”
  • “Serious damage caused by Thumbtack contractor”
  • “Work not done and deposit was paid”

Staff Question:

  • “Bad customer service”
  • “Review of service”
  • “Need house cleaning service”

Website/ Application Question:

  • “Application”
  • “I’m having problems with the site”
  • “App not working”

Employment Question:

  • “Job preferences doesn't match charges.”
  • “Contractor jobs”
  • “Contractor took money and didn't do job.”

Cards Question:

  • “Problems with credit card”
  • “Change card information”
  • “Stop charging my credit card”

Shipping and Delivery Question:

  • “Didn't get my refund”
  • “Need to speak to someone ... Need my King-Sized Wooden Frame Bed to be reinforced. also, need to place Covers on Mattresses”
  • “Didnt get money back”

Return/ Replace Question:

  • “I need to change a review”

Other Question:

  • “Paying for leads that I'm not accepting. And much more”
  • “Having trouble getting on”
  • “A massage therapist never contacted me today”

About

Thumbtack Terms of Service
To read more: https://www.thumbtack.com/terms/
Thumbtack Privacy Policy
To read more: https://www.thumbtack.com/privacy/
Top Thumbtack Services

Leads, Customer Care, Bidding

Top Thumbtack Products

Account, Website, Mobile Application

Thumbtack Pros and Cons

Pros: Concept, Idea, Customer service, Ease of use, Idea of the company

Cons: Lost money, No accountability, Customer service, No results, Ripping off professionals

Summary

Thumbtack is a service that connects people with the best local professionals for any project on their list. How does it work? Simply answer a few questions about what you need done and in no time, you'll receive up to five free quotes from qualified and available professionals in your area. Compare prices, ratings, and reviews, then pick the pro that's right for you. It's that easy. We love local businesses! Thumbtack is proud to support more than 200,000 small businesses and independent professionals in cities all over the United States.

Thumbtack reviews and complaints

Thumbtack is ranked 98 out of 392 in Auctions and Marketplaces category

Area Served

USA, Worldwide, Other

Payment Methods

MasterCardPayPalVISADiscoverAmerican Express

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