Thumbtack Phone Numbers and Emails

Toll-Free Number:

  • (800) 948-2034

Customer Service:

  • (866) 501-5809
  • (855) 846-2825
  • (800) 343-1710

Thumbtack Emails:

Customer Service

Thumbtack Contact Information

Thumbtack Website:

Thumbtack Help Center:

Corporate Office Address:

Thumbtack, Inc.
1355 Market Street
San Francisco, California 94103
United States

Other Info (opening hours):

Other Location:

12936 S Frontrunner Blvd, 500,

Draper, Utah 84020

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Thumbtack Rating Based on 1.7K Reviews

Rating details

more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Thumbtack Customer Service Calls

02:06 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Thumbtack Customer Service?

Payments and Charges Question:

  • “I need a charge off my credit card”
  • “Payment”
  • “Leads and payments”

Account Question:

  • “Incorrect balance”
  • “Account”
  • “Help with account”

Request for Information Question:

  • “Need help hiring a person”
  • “Question about becoming a pro”
  • “Inquiry”

Refund Question:

  • “Pro needing refund”
  • “Refunds”
  • “Refund”

Activation/ Cancellation Question:

  • “Deactivate and remove credit info”
  • “Need to cancel appointment bc I was given false information”
  • “Activate account”

Product/ Service Question:

  • “To inform that a worker is not who they say they are”
  • “Complaints on your worker”
  • “App not working right”

Staff Question:

  • “Talk about the service you provide.”
  • “Land survey service”
  • “Complaint about service charged”

Website/ Application Question:

  • “Application”
  • “Problem with my pro site”
  • “I’m having problems with the site”

Employment Question:

  • “The person you referred took my money and didn't do the job”
  • “I am interested in becoming a contractor on thumbtack”
  • “Job”

Cards Question:

  • “Credit card change”
  • “My bank card is not going through”
  • “Trying to add a new credit card #”

Shipping and Delivery Question:

  • “My window cleaner has not arrived today”
  • “Missing items”
  • “Didn't get my refund”

Return/ Replace Question:

  • “Contractor agreed to yard landscaping. I gave him $500 down and he never returned”
  • “I need to change a review”

Other Question:

  • “Having issues with a Pro Handyman”
  • “Information”
  • “I need to speak to an agent ASAP.”


Thumbtack Terms of Service
To read more:
Thumbtack Privacy Policy
To read more:
Top Thumbtack Services

Leads, Customer Care, Bidding

Top Thumbtack Products

Account, Website, Mobile Application

Thumbtack Pros and Cons

Pros: Concept, Idea, Customer service, Ease of use, Idea of the company

Cons: Lost money, No accountability, Customer service, No results, Ripping off professionals


Thumbtack is a service that connects people with the best local professionals for any project on their list. How does it work? Simply answer a few questions about what you need done and in no time, you'll receive up to five free quotes from qualified and available professionals in your area. Compare prices, ratings, and reviews, then pick the pro that's right for you. It's that easy. We love local businesses! Thumbtack is proud to support more than 200,000 small businesses and independent professionals in cities all over the United States.

Thumbtack reviews and complaints

Thumbtack is ranked 72 out of 444 in Auctions and Marketplaces category

Area Served

USA, Worldwide, Other

Payment Methods

MasterCardPayPalVISADiscoverAmerican Express

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