Thumbtack Phone Numbers and Emails

Toll-Free Number:

  • (800) 948-2034

Customer Service:

  • (800) 948-2034
  • (866) 501-5809
  • (855) 846-2825
  • (800) 343-1710

Thumbtack Emails:

Customer Service
Legal
More phone numbers and emails Less phone numbers and emails

Thumbtack Contact Information

Thumbtack Website:

Thumbtack Online Chat:

Corporate Office Address:

Thumbtack, Inc.
1355 Market Street
San Francisco, California 94103
United States

Other Info (opening hours):

Other Location:

12936 S Frontrunner Blvd, 500,

Draper, Utah 84020

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Thumbtack Rating Based on 1.7K Reviews

Rating details

1.9
more details
Customer service
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Thumbtack Customer Service Calls

9.7K TOTAL
CALLS
02:07 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Thumbtack Customer Service?

Payments and Charges Question:

  • “Payment”
  • “Billing”
  • “I'm constantly being charged for leads out of my service area.”

Account Question:

  • “Account”
  • “Account settings”
  • “My account”

Request for Information Question:

  • “Need to speak with rep”
  • “I need to talk to an agent”
  • “Looking for work”

Refund Question:

  • “Refund”
  • “Refund app wont work”
  • “Refund payments”

Activation/ Cancellation Question:

  • “Reactivation”
  • “Reactivate my account”
  • “Deactivated for no reason”

Product/ Service Question:

  • “Need info on how thumbtack work as far as paying for leads”
  • “Got ripped off by one of your workers”
  • “Fake lead”

Staff Question:

  • “Adding service”
  • “Customer service”
  • “Service area”

Website/ Application Question:

  • “Problem with my pro site”
  • “I’m having problems with the site”
  • “Application”

Employment Question:

  • “The contractor doesn't want the job”
  • “Job not completed.”
  • “Job preferences doesn't match charges.”

Cards Question:

  • “My bank card is not going through”
  • “Trying to add a new credit card #”
  • “Problems with credit card”

Shipping and Delivery Question:

  • “Missing items”
  • “Didn't get my refund”
  • “Need to speak to someone ... Need my King-Sized Wooden Frame Bed to be reinforced. also, need to place Covers on Mattresses”

Return/ Replace Question:

  • “Contractor agreed to yard landscaping. I gave him $500 down and he never returned”
  • “I need to change a review”

Other Question:

  • “Can't get ahold of customer”
  • “Pro sign up”
  • “Homepage removed”

About

Thumbtack Terms of Service
To read more: https://www.thumbtack.com/terms/
Thumbtack Privacy Policy
To read more: https://www.thumbtack.com/privacy/
Top Thumbtack Services

Leads, Customer Care, Bidding

Top Thumbtack Products

Account, Website, Mobile Application

Thumbtack Pros and Cons

Pros: Concept, Idea, Customer service, Ease of use, Idea of the company

Cons: Lost money, No accountability, Customer service, No results, Ripping off professionals

Summary

Thumbtack is a service that connects people with the best local professionals for any project on their list. How does it work? Simply answer a few questions about what you need done and in no time, you'll receive up to five free quotes from qualified and available professionals in your area. Compare prices, ratings, and reviews, then pick the pro that's right for you. It's that easy. We love local businesses! Thumbtack is proud to support more than 200,000 small businesses and independent professionals in cities all over the United States.

Thumbtack reviews and complaints

Thumbtack is ranked 81 out of 397 in Auctions and Marketplaces category

Area Served

USA, Worldwide, Other

Payment Methods

MasterCardPayPalVISADiscoverAmerican Express

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