Contact Information

Thumbtack Phone Numbers

Toll-Free Number:

  • (800) 948-2034

Customer Service:

  • (855) 846-2825
  • (800) 343-1710
  • (800) 948-2034
  • (866) 501-5809
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Thumbtack Chat:

Thumbtack Email:

Corporate Office Address:

Thumbtack, Inc.
1355 Market Street
San Francisco, California 94103
United States

Help in Social Networks:

Summary of Thumbtack Customer Service Calls

6329 TOTAL
02:07 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Thumbtack to Ask about:

Payments and Charges Question:

  • “Dispute charges”
  • “Charged double leads”
  • “Charges on account”

Account Question:

  • “Can’t log in”
  • “Help with account”
  • “Username and password for my pro account”

Request for Information Question:

  • “Earrings question”
  • “Getting started. Questions”
  • “Questions about account”

Refund Question:

  • “Refunds on my leads”
  • “Refunds”
  • “Refund payments”

Activation/ Cancellation Question:

  • “User deactivated”
  • “Deactivated account”
  • “I need to reactivate my account”

Product/ Service Question:

  • “Work issue with a electrician”
  • “I hired jorge Contrearad to work. I paid him in full and he refused to finish the job.”
  • “Havenot been geting work leads fromaround Toledo”

Staff Question:

  • “Customer service”
  • “Set up service”
  • “Compliant about service”

Website/ Application Question:

  • “Website help”
  • “Application”
  • “Website isn’t letting me send my pictures”

Employment Question:

  • “No jobs are coming in”
  • “Job”
  • “Contractor took money and didn't do job.”

Cards Question:

  • “Charging my card”
  • “Credit card defaults need to know why”
  • “Credit card defaults”

Shipping and Delivery Question:

  • “To get the weekly estimates again”
  • “You said you did not get a payment”
  • “Have not got my background check yet” , Review # 1280887

Other Question:

  • “Not receiving notifications” , Review # 1765724
  • “Leads I paid for do not call back”
  • “Don't have a social security number”

Thumbtack Rating Stats

1.9 out of 5 stars
based on 1424 reviews
See all 2969 reviews

Rating trend


Thumbtack Terms of Service
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Thumbtack Privacy Policy
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Top Thumbtack Services

Leads, Customer Care, Bidding

Top Thumbtack Products

Account, Website, Mobile Application

Thumbtack Pros and Cons

Pros: Concept, Idea, Ease of use, Customer service, Idea of the company

Cons: Lost money, No accountability, Customer service, No results, Ripping off professionals


Thumbtack is a service that connects people with the best local professionals for any project on their list. How does it work? Simply answer a few questions about what you need done and in no time, you'll receive up to five free quotes from qualified and available professionals in your area. Compare prices, ratings, and reviews, then pick the pro that's right for you. It's that easy. We love local businesses! Thumbtack is proud to support more than 200,000 small businesses and independent professionals in cities all over the United States.

Thumbtack reviews and complaints

Thumbtack is ranked 58 out of 430 in Auctions and Marketplaces category

Area Served

USA, Worldwide

Payment Methods

MasterCardPayPalVISADiscoverAmerican Express

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Thumbtack Stats

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Number of Reviews

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Number of Calls

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