Thumbtack Phone Numbers and Emails

Toll-Free Number:

  • (800) 948-2034
Send Message

Customer Service:

  • (855) 663-9023
    Pro
  • (866) 501-5809

Thumbtack Emails:

Customer Service
Security
Jobs/ Career
Reasonable Accommodation
Legal
Arbitration Opt-out, DMCA Inquiries, Privacy Inquiries
Media
Press Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 948-2034
Total calls: 8 023 Issues resolved: 205 Last call: Mar 4, 2024

What Is the Thumbtack Customer Service Phone Number?

Thumbtack customer service phone number is 1-866-501-5809, available on weekdays between 8 AM and 5 PM MST. This Thumbtack phone number provides a direct means of communication to inquire about Thumbtack, seek assistance, and receive support for various Thumbtack services. Whether you have questions regarding platform usage, account management, troubleshooting, or navigating through the platform's features, you can connect with the Thumbtack corporate office phone number during their specified business hours. The customer service team aims to provide the necessary guidance and solutions to any problem you might encounter on the Thumbtack platform.

What Are the Thumbtack Customer Support Work Hours?

The Thumbtack customer service hours are from Monday to Friday, 8 AM to 5 PM MT. During this timeframe, you can contact Thumbtack customer service via phone or online chat to seek assistance and receive assistance with Thumbtack's services. Whether you require account-related help, troubleshooting guidances, bug reporting, or billing and payment-related issues, you can contact Thumbtack support to resolve your issues. You can use the FAQ section on the website if you require assistance outside of Thumbtack customer service hours. Whether you are a pro or a customer, the Thumbtack website features a well-curated list of the most common issues encountered under multiple headings. Users can utilize these FAQs and solve their problems by themselves. If the list of FAQs is of no help, you can get in touch with Thumbtack customer service during their specified business hours.

What Is A Thumbtack Contact Email Address?

Thumbtack can also be contacted using their designated customer support email address, support@thumbtack.com. This Thumbtack customer service email address is an excellent avenue to initiate a conversation with customer service and receive answers and assistance on a wide range of services. These services encompass seeking guidance on optimizing platform usage, addressing account management-related queries, or seeking help with company policies. You can directly write your questions or complaints regarding Thumbtack professionals to the Thumbtack support email.

While sending an email, include all the necessary details, such as your full name, contact number, address, and a brief explanation about your issues. This allows the Thumbtack customer service team to understand your problems better and assist you with resolving them.

Can I Contact Thumbtack Customer Service via Live Chat?

Thumbtack also offers top-notch customer service via the live chat feature incorporated into the website. To access the live chat feature for Thumbtack customer service, head to their official website and click on the "Help" section, which is located at the bottom of the page. On the next page, scroll down to the bottom of the page until you find the "Contact Us" option. You will then be prompted to another page to specify whether you are a customer or a professional associated with Thumbtack. Choose the relevant category and select the specific area where you require assistance.

Once you have chosen your area of concern, you will find a list of FAQs along with their corresponding solutions and an option labeled "I Still Need Help". Opt for the latter, where you will find the "Start The Chat" option - click on it to initiate the conversation with a Thumbtack customer service chat agent.

PissedConsumer Club

Contact Information

Thumbtack Website:

Thumbtack Help Center:

Corporate Office Address:

Thumbtack, Inc.
415 Natoma St., Ste 1300
San Francisco, California 94103
United States

Other Info (opening hours):

Other Location:

12936 S. Frontrunner Blvd, Ste 500

Draper, UT 84020

More contact details

Thumbtack Customer Service Reviews

1.7 / 5
Poor
Michael A Xlb
Complain
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

There is no customer service. Impossible to get in touch with anyone by any means. Thumbtack used to be a decent partner, but have turned into a scam.

Read full review
Guest-5466366
Necesito que me ayuden a activar mi cuenta de Thumbtack

El detalle es que no contestan las llamadas y el chavo que me ayudo a hacer mi cuenta en la apps ya nunca me contesto

Read full review
paul l Kdq
Horrible Service

As a professional with Thumbtack with over 404 5 star reviews Ive had enough. I want to reach fellow pros to see if we can form an alliance to demand a better product.

We keep thumbtack in business yet thumbtack thinks the opposite. Leads are are enormously expensive, customer service deserves zero stars.

Most leads have 5 pros looking at same service call. I can be reached at 240-346**** to form an alliance.
Paul
Langwaybrothers@***.com

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Meshach S Tjw
Profile not showing up on line
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Poor poor customer service Ive ever experienced in my life they take your money and dont have a proper customer service to help you its all done by texting like come on we are business people I dont have time to sit and text all day theres no number to get through to thumbtack the automative system really sucks as well I would never recommend thumbtack

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How Good is Thumbtack's Customer Service?

russ r Qym
russ r Qym
Feels Satisfied | Feb 27, 2024

great

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Jean F Nzl
Jean F Nzl
Feels Disappointed | Feb 22, 2024

Kept getting voicemails

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Sergey B Zxr
Sergey B Zxr
Feels Disappointed | Jan 28, 2024

poor experience, worst experience i ever had for last 10 yrs

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Jedadiah Gye
Jedadiah Gye
Feels Disappointed | Jan 20, 2024

Nothing happened

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Kaito Uwu
Kaito Uwu
Feels Satisfied | Dec 29, 2023

There great

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Kate G Osg
Kate G Osg
Feels Disappointed | Dec 21, 2023

I was stuck in a loop. I gave one email address and they found another old address. An email with promised link to Thumbtack never arrived - at either address. I called their main number and was advised no customer with that phone existed although I had provided that number. Chat with a CS rep went nowhere as he had no access to accounts. Closed for Christmas?
Maybe they

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Summary of Thumbtack Customer Service Calls

14.3K TOTAL
CALLS
02:06 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Thumbtack?

Account Question:

  • “Banned”
  • “Can't log in to my pro acct”
  • “Review i could not do because of password”

Payments and Charges Question:

  • “Issues with payment”
  • “Unwanted payment, for unwanted leads”
  • “Charged wrongly”

Request for Information Question:

  • “Need to talk please”
  • “Need help with account”
  • “How to get more Leeds and questions about pricing”

Refund Question:

  • “Refund”
  • “Refund payments”
  • “Want refund”

Activation/ Cancellation Question:

  • “You deactivated my account why ?”
  • “Cancel”
  • “Reactivate”

Staff Question:

  • “In home services”
  • “Review of service denied”
  • “Customer service please”

Product/ Service Question:

  • “I hired a supposed licensed electrician to do work in my home. He charged me licensed electrician rates. City of Columbus Ohio contractor board, and he is NOT licensed. I paid him $175, (including a NEW outlet that I had purchased previously) !”
  • “To work as an independent electrician by”
  • “How do this work”

Website/ Application Question:

  • “Setting up Pro site having troubles”
  • “App issues”
  • “I’m having problems with the site”

Employment Question:

  • “, unable to set my job preference”
  • “Unsure how I get paid”
  • “Job preferences doesn't match charges.”

Cards Question:

  • “Charging my card when not using the app”
  • “Helpwith card”
  • “Charging my card”

Shipping and Delivery Question:

  • “I have not gotten my money”
  • “Where is my appt.”
  • “Did not recieve email to reset password”

Return/ Replace Question:

  • “Need to change account information”
  • Check history, change my review
  • “Change account”

Other Question:

  • “Leads”
  • “Leads issue”
  • “I want to know why you are charging 3”

About

Summary

Thumbtack is a service that connects people with the best local professionals for any project on their list. How does it work? Simply answer a few questions about what you need done and in no time, you'll receive up to five free quotes from qualified and available professionals in your area. Compare prices, ratings, and reviews, then pick the pro that's right for you. It's that easy. We love local businesses! Thumbtack is proud to support more than 200,000 small businesses and independent professionals in cities all over the United States.

Thumbtack reviews and complaints

Thumbtack is ranked 169 out of 668 in Auctions and Marketplaces category

Area Served

USA, Worldwide, Other

Payment Methods

MasterCardPayPalVISADiscoverAmerican Express

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