How to contact the customers

I have many messages from costumers asking me for my professional service but I am not able to contact them.

User's recommendation: Get a easy way to contact costumers.

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ID
#2241486 Review #2241486 is a subjective opinion of poster.
Location
The Bronx, New York
Product
Thumbtack Website

Im having problems aswering my messeges.Problem with a CPA

I have no response from the CPA and I have spoken to people in the office who tell me he will get back to me but does not. I have called him personally twice and also sent a text. I do not have my taxes completed and do not even have a copy of them. He has suggested that I take an extension because they were not ready and I paid $10,000 to the IRS. This is the deadline today and I have spoken to the office four times, maybe five. I am at my wits end and do not know what to do.
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ID
#2229798 Review #2229798 is a subjective opinion of poster.
Location
Richmond, Virginia
Service
Thumbtack Customer Care
New Reviewer

Regarding my background check taking too long filled out three times

My customer rep was extremely helpful and resolve my current issue and previous issues
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ID
#2126752 Review #2126752 is a subjective opinion of poster.
Location
Acworth, Georgia
Service
Thumbtack Customer Care
New Reviewer

Account problems im a top pro

Somebody deactivated my account without my approval?
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ID
#1978427 Review #1978427 is a subjective opinion of poster.
Product
Thumbtack Account
Loss
$1500
Preferred solution
Activate my account

Money taken out of my account

Yes I will no longer use thumbtack unless I am credited. I have 4.9 stars except for one customer
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ID
#1843512 Review #1843512 is a subjective opinion of poster.
Location
Bothell, Washington
New Reviewer

Leo and wife

Leo and his wife did a wonderful job installing my crown Moulding price reasonable and very friendly. So happy to have met them. I give them 5 stars
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ID
#1699396 Review #1699396 is a subjective opinion of poster.
Pros
  • Wide range of choices
Reason of review
Good customer service
New Reviewer

Great company

Had no problems dont even know How i got on this list Other than someone stole my phone
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ID
#1635994 Review #1635994 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer

Charges I did not authorize

I have been charged 3 times in the past year for auctions I never bid on or even looked at. I am about to report them to MN BBB and any other State/gov't agency I can find. They are stealing $$$ from bank accounts. I have to close my account and report it as fraud. I am beyond ticked off.
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1 comment
#1691049

Why would you give them a five star rating then?!? You successfully just brought them higher in their rating level... I’d try and correct that if I could

ID
#1539105 Review #1539105 is a subjective opinion of poster.
Cons
  • Are stealing dollars from my bank account
  • Will never use again
  • I was scammed
Reason of review
stealing $$ with no authorization; did not even look at their site
Loss
$75
Preferred solution
Full refund
New Reviewer

Alfredo Quiroz

I am a customer on thumbtack pro and every job shows that's at a town not in my area I would like to know why
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ID
#1501663 Review #1501663 is a subjective opinion of poster.

To the office equipment owner who blames thumbtack.com for their mis fortunes in business when it is not thumbtack.com fault

This is for the Office Equipment Guy who bought all this equipment being you are with Thumbtack com. To me if you have a attorney for such a venture good luck. This attorney is just going to be taking your money promising you will win when you will not in my eyes. You only been with Thumbtack.com for only 3 months and you invested all that money being you think in your mind that one company will make you all the money you will ever need? That's Crazy to think that and foolish for investing so much money in such a short time being with only one source of income coming in it sounds like and that is with Thumbtack,com. They never promised you to make all that money. And you only having 3 months at that time using thumbtack.com to rely on one place for income is not a good business decision and if your attorney dont tell you that you will spend a ton of money before you see that. He or she will be the only ones making money not you. First, I am a General Contractor that deals with Thumbtack.com since they came to the Seattle Area over 5 years ago. I made "Top Pro" every year as well. I have been making money and a lot of it through Thumbtack.com. I get most of of all my jobs as well. My reviews are 5 stars with 1- 4 star because I cant determine a delivery to be late on that one 4 star. But I got all great reviews which also sells my business. How many reviews do you have to back your business up? You need to list them and tell your many clients you stated you got before to list them for you. But Thumbtack.com, they are the real deal and do not rip contractors off as you state. I never got ripped off in 5 years as well. How can you blame a company for your decision to buy so much much equipment then not make money using just that one company basically and only being with them for 3 months as you stated? You should never base your business off just one place to get your business from. There is a old saying" Never Keep All Your Eggs In One Basket" and in business that is so true. You need to diversify and reach out to other people using different type of business approaches to get our clients. Did thumbtack.com tell you to buy all that stuff? I really doubt that 100%. They have helped me when I needed someone to make me believe again in my business again. Then for you to invest so much money on Equipment as you stated then to just blame Thumbtack.com for your mis-fortune of n. not getting the jobs. You stated that you are getting leads hundreds of miles away from you. That is because your profile states you will travel that far and also you set up that profile not Thumbtack.com That is totally wrong. I dont work for thumbtack.com also and my statement is just a true statement. I also got other companies to join and sign up with thumbtack.com from seeing me making it and they are making money as well. So I would if I was you reorganize your business and hit the pavement and get your business going again. It is a learning curb. But to me for you to invest so much money in such a short time of being with Thumbtack.com, that tells me that you should maybe slow back down and get more experience under your belt as a owner of your business. You may have all those years doing the work or job working for someone but on your own you learn a lot more why companies sometimes have hard times as well. Never rely on just one source of income from one source of business like it sounds you did with Thumbtack,com. It will never work as you seen. But again I cant see how it is thumbtack.coms fault for your mis fortunes in business
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ID
#1474292 Review #1474292 is a subjective opinion of poster.
New Reviewer

Hiring of Jim Stempanian

I am writing tio say that I have NEVER been more pleased with a contractor than O was with JIm Stepanian. His crew was neat professional and and knowledgeable they did the repairs, always showed up and were VERY courteous at all times.PERFECT WORK I can find NO errors in what they did. The work was Artful too. perfect professional job as I have ever seen!! Clapping Like
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ID
#1447627 Review #1447627 is a subjective opinion of poster.
Location
Manchester, New Hampshire
Pros
  • Amount of information & specifics on contractors
Reason of review
Good customer service
New Reviewer

Great company thumbtack is .

Great company thumbtack is .
Great company thumbtack is .
Great company thumbtack is .
I e always made good money working through thumbtack I got on this site by accident I didn't even know it was about thumbtack I love thumbtack always gave me good jobs.Now this website I don't like it got me banned I guess from thumbtack wow hey if you need good painters in TN call 625-925-**** thanks .
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ID
#1437795 Review #1437795 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee
New Reviewer

Thumb tack are circumventing the law

I have been out bid by unlicensed people from thumbtack who are illegally bidding on jobs over $500 there's a law in CA that is clear and states that anyone who does not hold a contractors license cannot bid any job where labor and materials costs are over $500. Thumbtack are forwarding unlicensed people for jobs like this and putting licensed people like me in a bad position. Please refrain from using thumbtack.
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ID
#1403737 Review #1403737 is a subjective opinion of poster.
New Reviewer

Problems with quoting

Yes a customer from out of ny messaged me and i owe 20.81 but the job is outside of my preference area and i didnt get the job the customer just messaged me.Can i have the debt removed from my account so i can continue quoting and actually get a job
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ID
#1354554 Review #1354554 is a subjective opinion of poster.
Location
Brooklyn, New York
Reason of review
Payment for job i didnt get and its out of my preference area
New Reviewer

I LOVE Thumbtack!!

Thumbtack has helped me pull off the impossible: a DJ for my parents' 45th wedding anniversary in a tiny town on the border to Canada, a unique photobooth at my wedding, an awesome personal trainer who got me back on my feet after surgery, an amazing house cleaner and...
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ID
#1352905 Review #1352905 is a subjective opinion of poster.
Service
Thumbtack Leads
Pros
  • How fast they connect you with great people
  • How easy it is to use
  • How much time they save me
Reason of review
Good quality