Anonymous
map-marker Bowling Green, Ohio

Leads issue

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As a pro I have recently tried to contact Thumbtack directly, since I can no longer find a phone number to speak with a human, you try live chat, no one responds to the chat, even after several days!
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1 comment
Thumbtack

Hi there, we're sorry you haven't been able to get in touch with our team. In the meantime, please send us a DM on any social media platform for quick support.

Anonymous
map-marker Tampa, Florida

I am receiving leads that are not my preferences

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I recoeved about 4 leads that are not my preferences, i am still waiting ffor2 of those refund.please give me a refund pf the other 2 leads that are not my preferences
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1 comment
Thumbtack

We appreciate you submitting refunds and waiting to hear back from our team after reviewing them. If you have any questions, please feel free to reach back out to us so that we can help.

Khadijah H Pkw
map-marker San Francisco, California

I have to leads to pay for and I don’t see them

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I have two leads that I have to pay for and I cant even find it in my text messages on the thumbtack app and I would like my credits back for both of them please and thank you
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Loss:
$60

Preferred solution: Full refund

1 comment
Thumbtack

Thanks for sharing your feedback and experience. We'd be happy to look into issuing refunds for these leads, please check out this article to submit a refund request: https://help.thumbtack.com/article/how-to-request-a-refund. Feel free to reach out to us directly if you have any questions.

wayne b Lki

Customer service

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You keep saying you don't do that..... I put a card on set all my limits eat up as much money by charging me outrageous amounts for leads then lock me out when you've taken all my money. Now I can't speak with the leads I already paid for caused me to loose jobs! As much help as Thumbtack is you're also a hindrance!
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Loss:
$300
Pros:
  • Working and the jobs
  • Growing business
Cons:
  • Site restrictions
  • Charges for leads no one gets hired or job disappears

Preferred solution: Full refund

1 comment
Thumbtack

Hi Wayne, we'd really like to get in touch with you to ensure we fully understand your concerns. For the first part of your review, reading this article about our budget tool might be most helpful: https://help.thumbtack.com/article/budget.

As for your account, we're happy to look into this and help get you back up and running. Please send us a direct message through any social media channel.

Anonymous
map-marker Lutz, Florida

Leads

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Has anyone noticed that the amount of activity has slowed down? We are getting very little request, and I am comparing this to 2020 in September. Also, cannot get accounting jobs out of state as we were able to do so last year????
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User's recommendation: You must always monitor the activity

1 comment
Thumbtack

Hi there, thanks for letting us know you've been running into these concerns. Our team is here to help ensure you're getting a consistent amount of the leads you want, and we can help make sure your preferences are set up for remote work as well. Please reach out to us over the phone: 1 (866) 501-5809 or send us a message on any of our social media platforms so that we can personally assist you.

Darien L Dzw

Account cancellation

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Thumbtack - Account cancellation
Thumbtack cancelled my account due to and unclear policy review that they would not show me. Thumbtack claims that they Gm have concerns about my ability to meet those standards when I have done absolutely nothing but try to develop work. Ive also landed photography leads Within the site and I have people that are inquiring about my photography work.
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Preferred solution: A re instatement into my pro account

User's recommendation: It’s a good app but the policies aren’t clear

David W Cnd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

You're *** me

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Fraud committed on my card on file needed to change to checking account. Your charging me for leads that have stood me up or are playing games. Ive been a pro on thumbtack for almost 10 yrs and its not nearly as friendly
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Loss:
$250

Preferred solution: Speak to a person on the phone . *** the run around

User's recommendation: Patients not real customer support friendly

1 comment
Thumbtack

Thank you for providing feedback. We'd like to look further into this for you, to see if we can help. Please reach out to our support team here: https://help.thumbtack.com/contact-thumbtack or through any social media platform.

Anonymous
map-marker Pepperell, Massachusetts

I cant access my account

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I can't access my account and no one answers the phone. I tried calling several telephone numbers that I found on Google. I just wanted to talk to a customer service rep.
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User's recommendation: Thumbtack does not answer their phone

Anonymous
map-marker Corona, California

Incorrect balance

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I don't really know what happened. My valid card wasn't working till I re-input it. Now there's no problem. All settled. Thank you
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User's recommendation: All good

Sayvon Ego
map-marker The Villages, Florida

Payment issue

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Alex He was helpful, knowledgeable and quick in resolving things..Im very happy with the issue being handled effectively
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User's recommendation: Easy and effective

Felipe A Srn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Overcharged for HOA approval leads

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I have been getting many HOA approval needed leads that never closed.. I have not closed one lead through thumbtack for over a year going on two years now.. the last 5 star review from "rich" was a lead another contractor gave me off thumbtack I need to talk to someone please
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Loss:
$180

Preferred solution: Let the company propose a solution

Christine J Dgv

Frustration!

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Because nobody is responding to email or text. I keep looping the text message, and there is no response. My emails have gone unanswered. The chat and text contacts do not work. Meanwhile I am losing business because although they are sending me tons of jobs, I cannot bid because this new background check has misinformation. No way to correct.
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Loss:
$1000
Pros:
  • I get jobs
Cons:
  • No functional customer service for pros

Preferred solution: CALL ME, I'm a Pro

User's recommendation: I wish I did

Anonymous
map-marker Houston, Texas

To know why my account was deactivated

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Was on hold for 30 min. No one answered.
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eugene c Cpw
map-marker Cincinnati, Ohio

No show

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i got a no show did not email or call to tell me what happenSarcastic
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User's recommendation: you might have to recheck twice to be sure person is showing up..

Kkm C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

PHONE CUSTOMER SERVICE IS HORRIBLE

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When you call you are always routed out of the country. It is horrible. They don't understand your questions, way too much background noise. Really too bad. Used to be a great customer service experience when done through the States. Very personalized and friendly. This is horrible. I understand growth but this is a huge detriment to your customers.
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Pros:
  • Good when i start with them
  • Look of the website
Cons:
  • Leads not valid
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution