Thumbtack
Reviews and Complaints
Leads issue
I am receiving leads that are not my preferences
I have to leads to pay for and I don’t see them
Preferred solution: Full refund
Customer service
- Working and the jobs
- Growing business
- Site restrictions
- Charges for leads no one gets hired or job disappears
Preferred solution: Full refund
Leads
User's recommendation: You must always monitor the activity
Account cancellation
Preferred solution: A re instatement into my pro account
User's recommendation: It’s a good app but the policies aren’t clear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaYou're *** me
Preferred solution: Speak to a person on the phone . *** the run around
User's recommendation: Patients not real customer support friendly
I cant access my account
User's recommendation: Thumbtack does not answer their phone
Incorrect balance
User's recommendation: All good
Payment issue
User's recommendation: Easy and effective
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaOvercharged for HOA approval leads
Preferred solution: Let the company propose a solution
Frustration!
- I get jobs
- No functional customer service for pros
Preferred solution: CALL ME, I'm a Pro
User's recommendation: I wish I did
To know why my account was deactivated
No show
User's recommendation: you might have to recheck twice to be sure person is showing up..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPHONE CUSTOMER SERVICE IS HORRIBLE
- Good when i start with them
- Look of the website
- Leads not valid
Preferred solution: Let the company propose a solution
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