Thumbtack
Reviews and Complaints
9
ISSUES RESOLVED
262
Company responses
3.5K
TOTAL REVIEWS
1.6M
CLAIMED LOSSES
680K
PAGE VIEWS
Thumbtack Reviews
New Reviewer
I was called plenty of times to sign up as soon as I signed up and chose a package and added money to my profile I was never called again I have called customer service number of times
sign up issues; I signed up add ed money to my account and my account was placed on hold stayed in my identity needed to be verified I received an email from the background check over a week ago and I still have not been able to receive leads
User's recommendation: Do not add money on to the account.
1 comment
ID
Location
Mansfield, Texas
Pros
- Dont know
Cons
- Scamming people
- Good liar
Loss
$150
Preferred solution
Full refund
New Reviewer
Crooked company I’ve tried to stop my account and change my account I keep getting billed and I don’t even USE Thumbtack!
Last time I reached thumbtack I explained I wanted to control WHEN I take on a client and not be charged otherwise or until then I got THREE recent charges for God only knows WHAT! So wrong and so not honest
1 comment
ID
Location
West Palm Beach, Florida
Cons
- Rip-off
Loss
$120
Preferred solution
Full refund
To much to writeumbtack
was good at one time... now to over priced for lead that lead is more expensive than job...better to get job at McDonald's
User's recommendation: don't do it ..you lose money in long run.
1 comment
ID
Location
Pompano Beach, Florida
No costumer service
Charge me 58$ 48$ 18$ and others for fake costumers Im been trying to contact the costumer service theres no way to talk to a real person so disappointed
1 comment
ID
Location
Federal Way, Washington
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo human available via phone
I want to speak to a human being on the phone NOW. I have tried for days and Im sick and tired of wasting my time. I will have no other alternative but to post a complaint online. Call me now 401-932-**** Joan
1 comment
ID
Location
Valley Cottage, New York
Preferred solution
A phone call
New Reviewer
Thumbtack licensed pro
Thumbtack is a nothing but a SCAM! How do we get in on the class action suit! They do NOT back their pro's whatsoever and we are the one's that pay for the leads!!
1 comment
ID
Location
Aurora, Illinois
Cons
- Dont back up pros
- Minimal verification of customers identities
- So the company charges you indiscriminately
Loss
$20000
Preferred solution
I'm joining the class action suit against this company and do not want any resolution from them at all!
Poor and NO customer service.
They keep on charging my credit card for targeted leads, I turned all my tathgeted leads off, but they still keep charging me. Tried to contact someoneDO in customer service. NO RESPONCE Do not use thumbtack is nothing short of a scam. I want them to refund all my money. Do not use thumbtack no customer service for pros.
User's recommendation: Do NOT USE THIS COMPANY.
1 comment
ID
Location
San Diego, California
New Reviewer
I want to talk to a HUMAN BEING
I want to be called 401-932-****. I find it extremely stressful when dealing with Thumbtack. I also find it disrespectful to put your members through the ringer when trying to speak with a human being. Joan Guernsey
1 comment
ID
Location
Westerly, Rhode Island
No one cares about my needs no one contacted me
nobody answers thumbtack for help and can't work for more than 2 weeks and nobody calls me to know if I need help my page is blocked.They only charge and do not reimburse at all, they just want the money, they do not care if you work, or not, the clients send requests but they do not answerI am not working because you have blocked my page
1 comment
ID
Location
Houston, Texas
Loss
$3000
Preferred solution
Full refund
I have been using thumbtack for my company almost little over a year at the beginning They wear calling me every day once they got me on board and they made my pro account this seems to be working okay so after I work very hard for a year little over a year I got 405...
View full review
1 comment
Thumbtack
#2158021
We're really sorry to hear this feedback, and that Thumbtack didn't work for your business after utilizing it for a year. It sounds like you've spoken with our support team and expressed feedback previously, we're always working on improving and we do take this feedback seriously. It's disappointing to see valuable pros leave the site, however we want to wish your business well as you move forward and find your best fit for marketing.
ID
Location
Dallas, Texas
Pros
- Price
Cons
- Site is a joke
- Opened leads that never responded were still money lost
New Reviewer
Thumbtack pro brought me a lot of customers, but I waste a lot of money on fake leads. Customers are not aware that if they contacted pro, that pro will pay for the lead. And tell me how it's possible that someone contacting you for service, and I am responding in 1...
View full review
1 comment
Thumbtack
#2158014
We appreciate you taking the time to share feedback, we understand you've shared your experience on another review platform. We'll continue to pass along this feedback to our team so that we can work on improving the pro experience. Feel free to contact us directly to share more specific feedback.
ID
Location
Brooklyn, New York
Pros
- Idea is great
- Clients that hired me
Cons
- Payments for bad leads
- Unlicensed professionals bidding on jobs
Loss
$300
Preferred solution
Price reduction
New Reviewer
Account
Everything was fine I had it in prepaid and then one day they just started taking money out of my other account left it bone dry and said they cant give money back just a credit! I call them it says they are in training and hangs up
User's recommendation: Don’t use it.
1 comment
ID
Loss
$500
Preferred solution
Full refund
New Reviewer
One cannot communicate w thumbtack by ANY MEANS
Im getting tons of emails from people requesting services. I am a customer not a provider of services
User's recommendation: Don’t go to thumbtack, zero customer service.
1 comment
ID
Location
Delray Beach, Florida
Loss
$50000
Preferred solution
HELP WITH ACCOUNT
Pro used and how situation was handled.
We hired Jaxbest Lawn to sod The front and back yards. They had me pay on 2/25 for sod, when it was finally delivered it sat in front of my house for two days. David would make up stories why he wasnt showing up. The one day Saturday he showed up in the am. They used two different types of SOD on my front yard. My husband questioned/confronted them. They never finished and quit. Not even the decency of a call. Just a text message with an invoice. We contacted Thumbtack to be told their are two sides to every story. I offered complete details including text messages. No response except I should counter the landscaper who made a mess of lawn.
User's recommendation: Don’t use unless you read all the reviews in detail.
1 comment
ID
Location
Saint Augustine, Florida
Cannot reach support. Recording. No response to text emails while my leads remain locked. What is wrong with this company?
Support is totally unreachable. Phone, email, chat. No way to reach them and my account remains locked.
1 comment
ID
Location
Los Angeles, California
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Thumbtack
Hi there, we're sorry to hear you weren't able to use the platform immediately after signing up, we know that can be frustrating. We hope your concerns have been resolved by now, however you're always welcome to check the status of your background check via email from Checkr, or you can reach out to our team at support@thumbtack.com.