Thumbtack
Reviews and Complaints
9
ISSUES RESOLVED
262
Company responses
3.5K
TOTAL REVIEWS
1.6M
CLAIMED LOSSES
680K
PAGE VIEWS
Thumbtack Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCharged for services not used
Not happy at all with how you all set up and charge.sad sad you cannot even talk to a live person and or get any one at any time .bad bad company
User's recommendation: Never use you again.
ID
Location
Fort Myers, Florida
Loss
$150
Thumbtack never replied
I have a paid lead i need th phone number for..swimming pool removal. Cheryl s. Springfield ma please send the information
ID
Location
Providence, Rhode Island
New Reviewer
Could not contact a human to resolve complaint
i did not want direct leads that 5 other contrctors recieved i turned it off 3x still charge my sccount for something i did not want
User's recommendation: dont use then theres no customer service just a run around.
ID
Pros
- No customer service text message gave me run around twice
Cons
- No customer service just text that dont resolve anything
- Poor customer service
- Not real clients
Loss
$200
Preferred solution
Full refund
New Reviewer
Refunds
I have been trying to get ahold of somebody from customer service for over a week their text messaging service does not work now they are just stealing my modealing my money I keep getting fraudulent jobs we are no one answers the phone and they refuse to give me a refund for these fraudulent jobs and leads
ID
Loss
$800
Preferred solution
Full refund
New Reviewer
Service not completed
Paid total around $4400. For panels and installation job was messed up he has not come back after numerous tries to fix priblem
ID
Location
Salisbury, Maryland
New Reviewer
Deactivated Account
I am a Pro with thumbtack and they have deactivated my account due to an upset customer. This is my bread and butter and how I make my living! Do deactivate my entire account because of an upset customers response is bogus. I have over 4 stars and this has jeopardized my entire company. My account needs to be reactivated!
User's recommendation: Do not become a pro!
ID
Location
Atlanta, Georgia
Preferred solution
Account Activation
Groomroom dmv needs my great review
Sarah of groomroom dmv is the best ever. She came to my home at the scheduled time and did the best grooming on my precious pet Scooby.
User's recommendation: I definitely recommend future customers to contact Sarah at groomroom dmv they will be very happy.
ID
Location
Baltimore, Maryland
New Reviewer
Account
Thumbtack is charging my account for job I have no idea about , I been with Thumbtack for along time an I can't believe they are now scampering . I been ask help an try to get this resolved but nobody calls so I think Thumbtack is spamming their pro the provide service . It's very disappointing that Thumbtack can not even have a live person to handle there scamming
ID
Location
Richardson, Texas
New Reviewer
Prices
When I was able to get leads they were always far away and I could never fix it. But anytime I couldnt receive new leads they would always be local to where I was based out of.
ID
Loss
$500
Preferred solution
Let the company propose a solution
I've hated Thumbtack for years. Even if the posts are genuine the person looking for a service has multiple choices from responses and contacts each one to see their price then typically go with the lowest bid. That leaves everyone else out of 7$ . They should only...
View full review
ID
Location
Indio, California
Horrible customer service
Horrible customer service I had the worst experience with your customer service representatives not being able to pick up the phone and call me having to text and write everything was ridiculous this couldve been solved in moments your customer service is useless absolutely useless when you have an issue you throw us to the wolves and Im letting everybody on Facebook and Twitter know To stay away from Thumbtack bunch of thieves
User's recommendation: To stay away from Thumbtack bunch of thieves.
ID
Location
Oceanside, California
New Reviewer
Poor service
Unable to speak with a real person, they would repeat the same question 100 times rather than connecting you with a live agent. Uninstalling and canceling immediately
ID
Location
Miami, Florida
Preferred solution
Answers
New Reviewer
I got ripped off by someone I used on site
Two plugs he put in did not work the day after he did the work. He charged me $770. and I will now have to hire another electrician to redo his work. He will not respond to my calls and emails. He has ghosted me.
User's recommendation: Do not use Cesar Rodriguez at Rodriguez HVAC.
ID
Location
Beverly Hills, California
Loss
$770
Preferred solution
Full refund
Understanding membership
Just the information they knew and gave me. I felt very satisfied with my my information received and the help I received
User's recommendation: Good.
ID
Location
Daly City, California
New Reviewer
Need help
No one picking up calls on none of the 5 numbers thats provided no one response to the chat atfer waitin
ID
Location
Knoxville, Tennessee
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel
Thumbtack