Thumbtack
Reviews and Complaints
8
ISSUES RESOLVED
68
Company responses
3.3K
TOTAL REVIEWS
1.4M
CLAIMED LOSSES
670K
PAGE VIEWS
Thumbtack Reviews
New Reviewer
Problem with my account
I have found Thumbtack and contacting them to be nearly impossible, the email I just returned received after a full week did not at all answer questions I posed to the agent I require a phone call from someone there on staff please
ID
Preferred solution
I want to speak to representative
I am trying to press interested in leads and it's going blank when I press interested
They helped me perfectly to handle the problem I was having thank you very much for your support! Thumbtack is very reasonable and helpful through all of its steps
User's recommendation: They answer your questions exactly how you need them to.
ID
Location
Auburndale, Florida
New Reviewer
Need a refund
I need someone to call me 978-654-**** I have been calling for over a week I was given a lead out of my service area
ID
Loss
$150
Preferred solution
Full refund
New Reviewer
Better customers
Hi this is Mario owner of mba landscaping service I want to contact thumbtack because lately I been getting a lot of leads that requires lawn service I been calling and telling the thumbtack representative I dont do lawn service I do landscaping and Hardscape I need better leads I need help with this ASAP please they keeps charging me for leads I dont even want and theyre really expensive I need landscaping hardscape and turf leads good leads please contact me at 702-824-**** please call me ASAP do we can start working on this I been working with thumbtack for a long time and I want to keep working
ID
Location
Las Vegas, Nevada
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
I called last week and my case should be on file. I was told my case would be referred to your quality team and I would be contacted. No one has contacted me. ' I hired a landscaper from Thumbtack named E and S LLC; he said he had a business license (which he does not)...
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ID
Pros
- Are accessible
Cons
- Do not follow up and do not verify contractors credentials
Loss
$3900
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
I called last week and my case should be on file. I was told my case would be referred to your quality team and I would be contacted. No one has contacted me. ' I hired a landscaper from Thumbtack named E and S LLC; he said he had a business license (which he does not)...
View full review
ID
Location
Denver, Colorado
New Reviewer
You asked
Hello, I do not come up on a search for piano teachers on your site at all. I have had no inquiries or interest that I can see. Cathy Hayes
ID
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNon-existent customer service
My emails to your service line do not get answered. No way to speak to a human. You take my money and offer no service. WQTF?????
User's recommendation: Not worth the headache of doing business with this company.
ID
Cons
- Sucks more
Loss
$25
Preferred solution
I want to speak with a human.
I need verified my licence.
I dont understand why you not get verified the licence. I need help with that ASAP. please. Contact me at this number 510 934-****
ID
Location
Santa Clara, California
New Reviewer
Complain against tumbtuck
was promised that my phone number will be held private until I pick the right service instead very first vendor contacted me within a minute of me trying to even describe what I need and tried to persuade me to work with him. Super, super unprofessional. The vendor was not good and was just concerned about the bloody review I tried to reach out to thumbtack without success, spend more than 20 minutes on hold without without sucess
User's recommendation: horrible app.
ID
Cons
- Cannot reach thumbtack by phone
New Reviewer
Need info
I'm trying to find out information about how exactly this app works. I don't want to message by email. I want to talk to a customer service representative
ID
New Reviewer
I can't see my weekly budget in my profile
I cant see my weekly budget in my profile.I would like to see it as before,I need to know how much I wasted and how much I have left
ID
Pissed
I am a pro and I cannot get a hold of anybody to talk to what is the problem why do I have to go through a text message and it doesnt answer my questions anyway
ID
Location
Slatington, Pennsylvania
New Reviewer
It’s getting taken out of my account
I just want someone to call me my number is 419-704-**** I keep trying to get in contact with you guys to get my refund and you guys are not reaching back to me and I feel like if you guys are sitting here having an account with people you should be able to have a number to contact someone to go over things with nobody wants to just go with a computer
ID
Location
Cleveland, Ohio
New Reviewer
Refund
There where several charges that I had never authorized after I first downloaded the app after haveing it befor and having similar problems i have been trying too reach out too you threw pissed customers site
ID
Loss
$6070
Preferred solution
Full refund
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