Thumbtack Reviews

Show reviews that mention
money service job customer business people leads account quote customers
Filter review
New Reviewer

Problem with my account

I have found Thumbtack and contacting them to be nearly impossible, the email I just returned received after a full week did not at all answer questions I posed to the agent I require a phone call from someone there on staff please
View full review
ID
#2828404 Review #2828404 is a subjective opinion of poster.
Preferred solution
I want to speak to representative

I am trying to press interested in leads and it's going blank when I press interested

They helped me perfectly to handle the problem I was having thank you very much for your support! Thumbtack is very reasonable and helpful through all of its steps

User's recommendation: They answer your questions exactly how you need them to.

View full review
ID
#2827730 Review #2827730 is a subjective opinion of poster.
Location
Auburndale, Florida
New Reviewer

Need a refund

I need someone to call me 978-654-**** I have been calling for over a week I was given a lead out of my service area
View full review
ID
#2827260 Review #2827260 is a subjective opinion of poster.
Loss
$150
Preferred solution
Full refund
New Reviewer

Better customers

Hi this is Mario owner of mba landscaping service I want to contact thumbtack because lately I been getting a lot of leads that requires lawn service I been calling and telling the thumbtack representative I dont do lawn service I do landscaping and Hardscape I need better leads I need help with this ASAP please they keeps charging me for leads I dont even want and theyre really expensive I need landscaping hardscape and turf leads good leads please contact me at 702-824-**** please call me ASAP do we can start working on this I been working with thumbtack for a long time and I want to keep working
View full review
ID
#2812240 Review #2812240 is a subjective opinion of poster.
Location
Las Vegas, Nevada

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I called last week and my case should be on file. I was told my case would be referred to your quality team and I would be contacted. No one has contacted me. ' I hired a landscaper from Thumbtack named E and S LLC; he said he had a business license (which he does not)...
View full review
View full review
ID
#2809563 Review #2809563 is a subjective opinion of poster.
Pros
  • Are accessible
Cons
  • Do not follow up and do not verify contractors credentials
Loss
$3900
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I called last week and my case should be on file. I was told my case would be referred to your quality team and I would be contacted. No one has contacted me. ' I hired a landscaper from Thumbtack named E and S LLC; he said he had a business license (which he does not)...
View full review
View full review
ID
#2809483 Review #2809483 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

You asked

Hello, I do not come up on a search for piano teachers on your site at all. I have had no inquiries or interest that I can see. Cathy Hayes
View full review
ID
#2809133 Review #2809133 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Non-existent customer service

My emails to your service line do not get answered. No way to speak to a human. You take my money and offer no service. WQTF?????

User's recommendation: Not worth the headache of doing business with this company.

View full review
ID
#2808771 Review #2808771 is a subjective opinion of poster.
Cons
  • Sucks more
Loss
$25
Preferred solution
I want to speak with a human.

I need verified my licence.

I dont understand why you not get verified the licence. I need help with that ASAP. please. Contact me at this number 510 934-****
View full review
ID
#2807097 Review #2807097 is a subjective opinion of poster.
Location
Santa Clara, California
New Reviewer

Complain against tumbtuck

was promised that my phone number will be held private until I pick the right service instead very first vendor contacted me within a minute of me trying to even describe what I need and tried to persuade me to work with him. Super, super unprofessional. The vendor was not good and was just concerned about the bloody review I tried to reach out to thumbtack without success, spend more than 20 minutes on hold without without sucess

User's recommendation: horrible app.

View full review
ID
#2805999 Review #2805999 is a subjective opinion of poster.
Cons
  • Cannot reach thumbtack by phone
New Reviewer

Need info

I'm trying to find out information about how exactly this app works. I don't want to message by email. I want to talk to a customer service representative
View full review
ID
#2805986 Review #2805986 is a subjective opinion of poster.
New Reviewer

I can't see my weekly budget in my profile

I cant see my weekly budget in my profile.I would like to see it as before,I need to know how much I wasted and how much I have left
View full review
ID
#2805307 Review #2805307 is a subjective opinion of poster.

Pissed

I am a pro and I cannot get a hold of anybody to talk to what is the problem why do I have to go through a text message and it doesnt answer my questions anyway
View full review
ID
#2802606 Review #2802606 is a subjective opinion of poster.
Location
Slatington, Pennsylvania
New Reviewer

It’s getting taken out of my account

I just want someone to call me my number is 419-704-**** I keep trying to get in contact with you guys to get my refund and you guys are not reaching back to me and I feel like if you guys are sitting here having an account with people you should be able to have a number to contact someone to go over things with nobody wants to just go with a computer
View full review
ID
#2802501 Review #2802501 is a subjective opinion of poster.
Location
Cleveland, Ohio
New Reviewer

Refund

There where several charges that I had never authorized after I first downloaded the app after haveing it befor and having similar problems i have been trying too reach out too you threw pissed customers site
View full review
ID
#2801667 Review #2801667 is a subjective opinion of poster.
Loss
$6070
Preferred solution
Full refund