
Thumbtack
Reviews and Complaints
Thumbtack Reviews
My account has been deactivated? For a week
User's recommendation: Find a lead source with a good working customer support.
Crooks deactivated my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOne of my customers put a dispute on my account
Thanks for reaching out and making us aware of your concerns. If you're already in touch with our Trust and Safety Team, we encourage you to respond directly to their emails in an effort to work out a resolution and move forward. If you're not in touch with our team yet, please provide more details here: https://help.thumbtack.com/report-a-concern.
Refund concern
Account not working
Help on pro
User's recommendation: Look elsewhere that becoming a pro with the thumbtack.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAccountAccon hold
We were billed for these leads that are no good and do not fit our search criteria!
Fake Leads
- No customer service just text that dont resolve anything
- Payment billing is inconsistent
- Selling your email address
You charge me for two job I did not do and 1. You cancel the job and charge me 49.40 2. A job that was not confirm by client for 11.03 I was not inform on that not right to charge me
- Cleaning job
- Client leads
- Jobs leads
- Not professional company
- So the company charges you indiscriminately
- Irregular billing practices charges without notification
My account says business profile violates guidelines. I can't use my account
Can’t even get in contact with someone
User's recommendation: Don’t use.
Non existent customer service! Apparently everyone is “in training” according to the voice message one gets when calling customer service.
- Criteria used to bill based on client to pro messages
- Silently increasing higher and fees
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPoor service through a company that they suggested
Jennifer, we're incredibly sorry to learn about your project experience. We'd like to help you get in touch with our Trust and Safety Team, so that you're able to see a resolution. Please provide more details and your contact information here: https://help.thumbtack.com/report-a-concern.
- Rip off contractors and fake positive reviews
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We're sorry to hear your account hasn't been active. We're happy to assist you by texting 415-299-6398 Monday through Friday 6am to 6pm, MST. You can also email us at support@thumbtack.com or send us a DM via social media for quick follow up.