Complaint Description:Thumbtack is an online lead generating company for contractors. They give very vague information when a potential customer requests a quote. You are charged to provide a quote to the customer via a message system on the website. The info given about the customer does nothing to describe what services they want, measurements of the area to be serviced, or anything else needed to provide a quote. You are given no additional info about the customer. Once you pay, and send the message, you are notified when the customer supposedly "views" it. At this point there has not been any response from any customer I've paid for. I have contacted Thumbtack 3 times with questions and or requests for refunds/credits and have gotten no response. I believe that they may be trying to just scam contractors by getting them to pay for the service, provide a junk product, and then drop off the face of the earth.
Your Desired Resolution:refund for all 3 leads I purchased... I have email receipts which do not exceed $30. I also want them to modify the way they do business to provide a service of value rather than seemingly just taking folk's money.
Product or Service Mentioned: Thumbtack Leads.
Monetary Loss: $27.
Location: Charlotte, North Carolina