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I was with Thumbtack when they first started. Made numerous bids never any word back. When they went to the $14 unlimited bid per month I tried that. Bid on everything and anything, high and low. Not one response. Now there is a new scammer called Outsource.com. 15 to...
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Anonymous
Anonymous

they are a scam and I hope more people complain about their product..

Anonymous
Anonymous

100% True. I left the platform. Support is really medoicre as well.

#586685
Reply to reviews
Thumbtack - Customers won't even view your quote 60% of the time
Thumbtack - Customers won't even view your quote 60% of the time
Thumbtack - Customers won't even view your quote 60% of the time
Thumbtack - Customers won't even view your quote 60% of the time
Thumbtack - Customers won't even view your quote 60% of the time
I signed up for Thumbtack exactly 18 days ago. I submitted 21 detailed quotes to 21 leads I received throughout those 18 days. Usually I received about 3-15 leads every day (mostly from my area, and some out of state) and the reason I did not respond to more leads was...
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Anonymous
Gary247

Most of the leads are fake that are written by Thumbtack employees or a hired 3rd party contractor. For the scam to be profitable for Thumbtack the quote has to be "viewed" by...

Anonymous
Anonymous

I think Thumbtack is scam. I am vendor and I have spent money for leads. Not a single deal has been made. I think the leads are fake.I haven been doing my business for 10 year...

5.0
I liked
  • Idea
  • Lot of leads
I didn't like
  • Customers do not view quotes
  • Never hired
#664883
Reply to reviews
Thumbtack - Great Concept, but too many Fraudulent Requests for Services are Robot Generated!
Thumbtack - Great Concept, but too many Fraudulent Requests for Services are Robot Generated!
Thumbtack - Great Concept, but too many Fraudulent Requests for Services are Robot Generated!
Thumbtack - Great Concept, but too many Fraudulent Requests for Services are Robot Generated!
Thumbtack - Great Concept, but too many Fraudulent Requests for Services are Robot Generated!
Thumbtack - Great Concept, but too many Fraudulent Requests for Services are Robot Generated!
Thumbtack - Great Concept, but too many Fraudulent Requests for Services are Robot Generated!
Thumbtack - Great Concept, but too many Fraudulent Requests for Services are Robot Generated!
I had reservations about THUMBTACK for quite some time now but I gave it a chance. I like the concept but CERTAINLY do not believe the professionals should be charged. It seems they are defrauding professionals and free-lancers.... The "INTERNET ROBOT" service they...
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dpsinalph69
dpsinalph69

THUMBTACK IS THE NEW WALLSTREET WITH HIGH PRICED ATTORNEYS AND COMPUTERS!!!!!BACKGROUND CHECKED?!?!MORALITY AND BEING ETHICAL?!!!THUMBTACK IS ROBBING THE BUSINESS OWNER BLIND_...

Anonymous
Anonymous

I get requests to quote at all hours of the day and night and have gotten quite a few clients this way. The clients don't realize you have to answer within a short time--or th...

1.3
I liked
  • Concept
  • Idea
I didn't like
  • Ripping off professionals
  • Fraudulent customers and leads
  • Charging professionals
#650677
Reply to reviews

Thumbtack - Frustrated because can't log in!!

Thumbtack
#1145635
I went in she said I had two accounts she deleted one but she deleted everything so now I can't get back in to get these people that want to do a job for me I can't get to them so I don't know what to do thank you Lauren ???
Comment
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Thumbtack - Very terrible

Thumbtack
#1140209
I calling and i can not get no one or i can mot get any more work and dont understand what is going on and no budfy call me back
Comment
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Thumbtack - Unacceptable

Thumbtack
#1138304
After bidding on multiple jobs and a large amount of deposits for quotes my account was canceled and not refunded
Comment
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Thumbtack - Greedy company won’t last long

Thumbtack
#1144018
1.0
Details
They used to have 5 pros bidding a job, now they allow 15 bidders. But in their software, it showed 0 bidders until you dish out $20 and find out there were already 14 bidders for the same job. Greedy companies don’t last.
Comment
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
After several months on Thumbtack, I have spent 100's of dollars on quotes to "potential clients" but was only hired once. the odds, at least from my experience, is about 100-1 against you. The clients are not required to give a reason why your proposal was not...
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Anonymous
Anonymous

Thumbtack reviews are phoney and misleading. Hiring anyone from there is a bad plan.

Anonymous
Monica Westfield

Its a joke. I've tried and tried to create an account. But they say I have one. Bulls**t.

#559149
Reply to reviews
Thumbtack - Leads Review from Westlake Village, California
Thumbtack - Leads Review from Westlake Village, California
Thumbtack - Leads Review from Westlake Village, California
Notice, they are all Lower Case (names) this is so staff doesnt have to waste time Capitalizing the First and Last initial (You used to be able to somewhat tell this way who was fake) ex. jOHN Smith or john smith .now thumbtack has gotten smarter by reading our reviews...
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nc1charlotte
nc1charlotte

TT does not monitor the requests coming in properly. On 9/13/17 I received 5 similar videography requests with the name changed a bit and the city location. It was blindingly ...

Anonymous
anonymous

It truly sux that Dumbtack is screwing their own customers. I can't use them anymore. I hope they go to jail for fraud.

1.3
#932736
Reply to reviews
Thumbtack - B A D
Thumbtack - B A D
Thumbtack - B A D
Thumbtack - B A D
Thumbtack - B A D
Thumbtack - B A D
Thumbtack - B A D
Thumbtack - B A D
Up to this point & time I would say that Thumbtack's guarantee has not been truthful. Come to find out the recommended contractor wasn't even a real business, nor was the contractor a registered plumber. My Wife hired a recommended professional contractor through...
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1.0
Product
I didn't like
  • Workmanship of finished product
#1133093
Reply to reviews
I list with thumbtack.com as a remodeling contractor. No charge to list. They notify me with first name and last initial , town or community, and the type of work to be done. Usually small jobs , sometimes too far away and some I just do not perform. Then to contact...
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Anonymous
StevenG

Wake up Contractors. Service Magic changed their name. They are now Home Advisers!These Lead Generation Outfits including Thumbtack are a Rip-Off, PERIOD!You don't know it, ...

Anonymous
stormy

Contractors and all of us need to stop using all of these lead generators there are a lot of them and they are making money off all of us for people just surfing the internet....

#319389
Reply to reviews
Thousands of dollars in damage from Thumbtack pro
Thousands of dollars in damage from Thumbtack pro
Thousands of dollars in damage from Thumbtack pro
Thousands of dollars in damage from Thumbtack pro
Thousands of dollars in damage from Thumbtack pro
Thousands of dollars in damage from Thumbtack pro
Thousands of dollars in damage from Thumbtack pro
Thousands of dollars in damage from Thumbtack pro
Thousands of dollars in damage from Thumbtack pro
Thousands of dollars in damage from Thumbtack pro
I recently purchased a house in NJ. I used Thumbtack.com to find a hardwood floor refinisher. I located a 11 times 5 star reviewed company called DLS flooring on Thumbtack’s website. Thumbtack says they’ve been background checked and vetted, licensed and insured. I...
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Lisa_NC
Lisa_NC

You are absolutely correct!When I was working as a cleaning contractor in another state I found multiple other companies using this site that makeup a job that doesn't exist a...

Anonymous
Anonymous

Never ever ever ever pay for any job until its done and you are satisfied. You probably not recover your money unless you sue him in small claims court which will end up costi...

1.0
#889601
Reply to reviews
I have been using Thumbtack for about 3 months, have spent probably $ 300.00 in credits, and am starting to think the whole thing is a SCAM. Sure, I have gotten a few legitimate customers, but I seriously doubt the authenticity of some of these "requests"...more like...
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Anonymous
Jane Daniel

How do we get our money back?

Anonymous
Bill

I have been analyzing the leads that come over, and maybe 1 in 10 is an actual person. The thing is there is no review or historical value on the person bidding so anyone can ...

I didn't like
  • Unfair exploited prices to submit bids
  • No direct contact info after i purchase leed
  • Fraudulent customers and leads
#939043
Reply to reviews

Contact Thumbtack

Mailing Address:
Thumbtack, Inc.
360 9th Street
San Francisco, CA 94103
Phone:
(800) 948-2034
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Horrible tile work with no resolution from Thumbtack
Horrible tile work with no resolution from Thumbtack
Horrible tile work with no resolution from Thumbtack
Horrible tile work with no resolution from Thumbtack
Horrible tile work with no resolution from Thumbtack
Horrible tile work with no resolution from Thumbtack
I recently hired a "PRO" from Thumbtack to install a glass mosaic tiled shower. The tile job is completely unacceptable. The grout lines and tile are so uneven that it hurts your eyes. I stopped them from completing the job once I walked into the bath and saw the...
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Lisa_NC
Lisa_NC

I am so sorry this has happened to you!Unfortunately, events like this will continue to happen as long as Thumbtack allows amateurs on the site to 1. Get on the site and 2. Wr...

Anonymous
Thumbtack feedback

Please text for cell phone number to our customer service shanno01n@gmail.com,we will work on your total refund,Thank you.

1.0
I didn't like
  • Customer service resolution
  • Thumbtack guarantee is useless
  • Lost money
#1069798
Reply to reviews