Thumbtack
Reviews and Complaints
Refund/pricing
Double charged me for the same lead
Visa amount of 140 needs to be stopped
- Hiring people that insist on cash at the door
Preferred solution: Full refund
User's recommendation: Don’t hire people that ask for cash if customer is asked to give visa
Thumbtack has begun mandating instant bookings that essentially charge pros three times the amount of a lead for nonviable jobs, and refuse to refund pros for leads when the lead are fraudulent or non
Thumbtack treats it's pros like their personal ATM machine. They charge pros for both fraudulent and nonviable leads.
They change policy to meets their needs, and not to benefit customers or pros. Pros have to increase their price point to a point that we are priced out of the market, so that Thumbtack can charge multiple pros three times the actual lead price, due to lack of viable leads.
Where thumbtack was once a benefit, it is now a rip off for pros who offer quality professional services, that again, make Thumbtack a legitimate site. Customers are not driven to Thumbtack because of Thumbtack's exceptional customer service, they come to thumbtack for pros who offer quality professional services.
- Fraudulent customers and leads
- Poor customer service
- Unreasonable refund policy
Preferred solution: Change of policy regarding instant bookings (should be optional). Change of policy regarding refunds for nonviable leads. Change of policy regarding refunds for customer cancellation after confirming appointment.
User's recommendation: If you are a pro with quality professional services, DO NOT list your service on Thumbtack. What they say they offer vs what they actually offer is nothing less than false advertising and fraudulent business policies.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDownhill after buyout!
- Its a branch of your companys seo tree
- Dead end leads that no show and you wont get refunded for
- High priced leads
- Purchased by angis
User's recommendation: Stay away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling issues
- Con is what it is
Preferred solution: Full refund
User's recommendation: Don't give this piece of scamming ponzi scheme garbage any of your money like I did.
Necesito que me ayuden a activar mi cuenta de Thumbtack
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Morganton, North CarolinaResolved: Help me!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am not unhappy with my account I just want to cancel or pause my account for now. The problem is I am not available enough to make good on these leads. I am very happy with the service and the numbs
- Th they send leads as they promised
Preferred solution: Cancel my pro account
Over charge
User's recommendation: Ask questions before putting your credit card
I’m trying to get a hold of someone
Stealing money
Preferred solution: Full refund
User's recommendation: Find another way to get leads
So called professionals have created leaks in my bathroom and my living room. I paid a total of $1650 for this headache. 2 jobs, repair bathroom floor, ruined from leaks. Put in one room HVAC. Thru t.
Contacted supposed contractor through thumbtack. Fix floor in bathroom and install HVAC.
2 men came, late. The contractor stated when I called to see why he hadn't shown up that he got a nasty text from me cancelling. Never happened. Floor nice however sink leaking profusely, this was why I needed new flooring in the first place, leaking, only never the sink.
Contractor left job early left assistant to finish. Then assistant came the next day, yesterday and not only didn't fix leak which had damaged my electrical appliances under it but possibly made it worse. I put rags under sink, just in case and sure enough rags are dripping wet. Installed HVAC said wouldn't leak after I stated that it probably needed to be vented outside to drain the water from it.
Well, guess what it's leaked as well. It almost hit all of my kitchen and living room sockets to include my flat screen TV. Thumbtack has 4.7 stars on Google play, but when you look at actual reviews they really have maybe 2 stars, maybe.
IDK what to do. $1600 plus not down the drain, on my flooring.
User's recommendation: Do not use thumbtack.
Great customer service
Help with account
User's recommendation: Goodluck
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म jio mart क सव परडकट क size और refund methode स पर तरह सतषट नह ह। यह ज कर ऐस लग म और मर पस फस गय। म इसस अचछ myntra क service क मनत ह।