Anonymous
map-marker Columbus, Ohio

Refund/pricing

They need to be sued. For taking pros' money. My bank card was overdrafted because of them. I have no job. I have to pay that back. They aren't going to do it. It's there job to take my money
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Rashed Wra
map-marker Mentor, Ohio

Double charged me for the same lead

I have been charged twice for the same lead. Please refund me half of the charged amount. The last two leads Toni and Mitch are actually the same person.
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Barbara W Adz

Visa amount of 140 needs to be stopped

You requested payment before the technician arrived & I gave it. $140 for installing microwave- He said he only accepted cash so I wrote him a check for that amount on 12/12/23. I thought this would be taken care of but visa charge of $140 showed up on my statement today. Please take care of this & make sure this doesnt happen in the future
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Loss:
$140
Cons:
  • Hiring people that insist on cash at the door

Preferred solution: Full refund

User's recommendation: Don’t hire people that ask for cash if customer is asked to give visa

Rodney P Byv

Thumbtack has begun mandating instant bookings that essentially charge pros three times the amount of a lead for nonviable jobs, and refuse to refund pros for leads when the lead are fraudulent or non

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Thumbtack treats it's pros like their personal ATM machine. They charge pros for both fraudulent and nonviable leads.

They change policy to meets their needs, and not to benefit customers or pros. Pros have to increase their price point to a point that we are priced out of the market, so that Thumbtack can charge multiple pros three times the actual lead price, due to lack of viable leads.

Where thumbtack was once a benefit, it is now a rip off for pros who offer quality professional services, that again, make Thumbtack a legitimate site. Customers are not driven to Thumbtack because of Thumbtack's exceptional customer service, they come to thumbtack for pros who offer quality professional services.

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Loss:
$195
Cons:
  • Fraudulent customers and leads
  • Poor customer service
  • Unreasonable refund policy

Preferred solution: Change of policy regarding instant bookings (should be optional). Change of policy regarding refunds for nonviable leads. Change of policy regarding refunds for customer cancellation after confirming appointment.

User's recommendation: If you are a pro with quality professional services, DO NOT list your service on Thumbtack. What they say they offer vs what they actually offer is nothing less than false advertising and fraudulent business policies.

Elliott H Mie

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Verified Reviewer

Downhill after buyout!

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As a small business owner Thumbtack used to be one of our go to source for decent leads. Since the buyout from Angi's List/Homeadvisor, the leads have been absolutely horrible, typically coming in during the middle of the night and costing twice as much. Small business owners should beware of working with Thumbtack and their intrusive booking system, high priced leads, and dead end jobs.
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Loss:
$1000
Pros:
  • Its a branch of your companys seo tree
Cons:
  • Dead end leads that no show and you wont get refunded for
  • High priced leads
  • Purchased by angis

User's recommendation: Stay away

Matthew C Bzk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billing issues

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Thumbtack - Billing issues
Thumbtack - Billing issues - Image 2
Thumbtack - Billing issues - Image 3
Received a lead for work, charged for the lead, and the phone number for the consumer doesn't accept text messages and when I call the number, the call cannot be completed and doesn't have any human contact options whatsoever.
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Loss:
$220
Cons:
  • Con is what it is

Preferred solution: Full refund

User's recommendation: Don't give this piece of scamming ponzi scheme garbage any of your money like I did.

Anonymous
map-marker Dallas, Texas

Necesito que me ayuden a activar mi cuenta de Thumbtack

El detalle es que no contestan las llamadas y el chavo que me ayudo a hacer mi cuenta en la apps ya nunca me contesto
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Resolved
Kimberly W Rtd

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Verified Reviewer
| map-marker Morganton, North Carolina

Resolved: Help me!

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No one has helped its been a week..!!! Im not sure who to contact but it would be nice to hear back from someone
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Denise M Qqz

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Verified Reviewer

I am not unhappy with my account I just want to cancel or pause my account for now. The problem is I am not available enough to make good on these leads. I am very happy with the service and the numbs

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They are great at promoting your devices. I am only leaving as a pro at this time as I am missing too many through my own time restraints.
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Pros:
  • Th they send leads as they promised

Preferred solution: Cancel my pro account

Anonymous
map-marker Oakley, California

Over charge

Lots of my money has been taken for leads that I didnt even have contact with customers. Charges are so high for some off them that I didnt take but still charged for it. I need my money back out of all those supposed leads I o my have 2 people that I heaped. Customers want a low charge but Thumbtack Pro takes a big chunk. Please review and give me my money back. Not only that but dealt with a customer that treated me to go tk court and I gave her money back.
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User's recommendation: Ask questions before putting your credit card

Anonymous
map-marker San Antonio, Texas

I’m trying to get a hold of someone

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I need someone to call me please 210-763-****. Ronald Huff. I want to learn how to play guitar. Beginner. Please call me .my wife and I are in our 70s and dont understand. We tried filling out someone. And seems he is no longer available. So if someone can call us and help us. We would appreciate it. It is supposed to be a Xmas gift. From my wift
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Gregory L Flw

Stealing money

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They steal money and dont honor their refunds and have horrible customer support actually no customer support and dont honor their own refund policy and keep going up on the price of leads . A 25 dollar lead two years ago now cost 130 and could turn out to be someone just wanting a estimate or who posted in the wrong section and youre out of 130 dollars because thumbtack wont refund it like they say they will .
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Loss:
$15000

Preferred solution: Full refund

User's recommendation: Find another way to get leads

Anonymous
map-marker Gulfport, Mississippi

So called professionals have created leaks in my bathroom and my living room. I paid a total of $1650 for this headache. 2 jobs, repair bathroom floor, ruined from leaks. Put in one room HVAC. Thru t.

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Contacted supposed contractor through thumbtack. Fix floor in bathroom and install HVAC.

2 men came, late. The contractor stated when I called to see why he hadn't shown up that he got a nasty text from me cancelling. Never happened. Floor nice however sink leaking profusely, this was why I needed new flooring in the first place, leaking, only never the sink.

Contractor left job early left assistant to finish. Then assistant came the next day, yesterday and not only didn't fix leak which had damaged my electrical appliances under it but possibly made it worse. I put rags under sink, just in case and sure enough rags are dripping wet. Installed HVAC said wouldn't leak after I stated that it probably needed to be vented outside to drain the water from it.

Well, guess what it's leaked as well. It almost hit all of my kitchen and living room sockets to include my flat screen TV. Thumbtack has 4.7 stars on Google play, but when you look at actual reviews they really have maybe 2 stars, maybe.

IDK what to do. $1600 plus not down the drain, on my flooring.

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User's recommendation: Do not use thumbtack.

1 comment
Guest

म jio mart क सव परडकट क size और refund methode स पर तरह सतषट नह ह। यह ज कर ऐस लग म और मर पस फस गय। म इसस अचछ myntra क service क मनत ह।

Anonymous
map-marker Bellevue, Washington

Great customer service

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She was very helpful and solved my problems. She helped me to adjust my account also she showed me how to get reviews
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Jorge O Rgi

Help with account

Nobody seems to give me help with my account I'm very unhappy I need work you guys were quick to charge my account but can't seem to be able to reset my account
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User's recommendation: Goodluck

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