Dennis G Zgs

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Verified Reviewer
| map-marker Holland, Michigan

Can not Unsubscribe

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I could not unsubscribe from Thumbtack e-mails without opening an account! No way to get out of e-mails! What an outfit !!
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User's recommendation: Be careful!

Bransicbros A

Account deactivated

Why is my account deactivated? I keep getting charged but not getting any real contact with any lead haven't spoken to anyone yet.
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Loss:
$100

Preferred solution: To activate my account and get real paying leads

Bambi C Ayf

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Verified Reviewer

Your guy is harassing me and threatening me

He was rude and disrespectful at first but my husband spoke with him and he was polite after that. He did not finish the work, he refused to do a walkthrough with us but demanding that I Zelle him the balance owed.

I had to text him pictures and kept asking when he would finish the work. I told him if he didnt finish the work I will have to pay someone else to finish the job. He told me to stop harassing him, get someone else to finish the job and be reasonable with the deductions. I got estimates and deducted from the balance and mailed him the finale payment Now he is harassing me and now threatening me.

My husband called him and he cursed out my husband.

Please call me at (310) 714-****. Thank you

Bambi Casey

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Preferred solution: For him to stop harassing me and stop threatening me.

Alexi duvon V

Me cobraron una cantidad de 52.77 y no asecte ese cargo

miEsta aplicaciunos una *** tecohsalvaciónC.AiónC.AionamohnjaciOh Niequipoacarolinadel SurorreosrcbArcoaycomo
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Loss:
$200
Pros:
  • Me regresen mi dinero

Preferred solution: Full refund

Alania Cqh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Maine

Beyond disappointed..

We contracted an electrician, self-proclaimed, all-around handyman. He took out our garbage disposal, brought it to a store to buy a new one. Was told there was nothing wrong with the old one so put it back, No harm, no foul. But then he made numerous appointments by phone to come deal with our other issues. Never showed up, doesn't inspire me to use your service again,
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Anonymous
map-marker Irving, Texas

Reactivating account

I havent gotten a call back from Thumbtack to reactivate my account I need someone from them to call me back
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Anonymous
map-marker Atlanta, Georgia

Can't login

Im a Pro account I have a new phone n phone number 2024 I lost my password. The reset password link is not working. I input my email to get a new password reset. But when i press send link The link is not getting sent. Over 10 times now! I called 6 thumbtack numbers. I never get through to a live agent I never get through to a live agent.
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User's recommendation: Thumbtack is not using live agents to help you anymore ! Only a repeating automated assistant that is on repeat status! N agents never text you

Melissa K Xhl

Do NOT use this landscaper! You will be ripped off and left with a sloppy, incomplete job.

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Colby took $1100 of my money and left the job completely incomplete and sloppy. I would steer far away from Colby.
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Loss:
$1100

Preferred solution: Refund $600 of $1,100 paid for an incomplete and sloppy job.

User's recommendation: RUN in the opposite direction!

Kashif Ljj

Because Thumbtackis charged me some leads that I didn't accept

Thumbtack charged me some leads that I never accepted thats why Im a little upset about this site probably Im not using it anymore
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Edina Xdc
map-marker Atlanta, Georgia

Faraway lead paying

You guys charge me for a job in construcción Im in Long Island come on Need assistance I will stop using thumtack
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Lakiyah Ahb

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Verified Reviewer
| map-marker Baltimore, Maryland

Cancel service request

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They book and confirm appointments without giving you a quote for the job in spite of having you give them a full description of your requested service No personal contact info to talk to a live person on their website
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User's recommendation: Find a more customer friendly service

Guilmar B

Refund

They charged me for a job that I don't doI would like to know if I can get a refundany number for customer service
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Loss:
$52
Andrew M Jzc

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Verified Reviewer
| map-marker Tampa, Florida

Lead fees cost too much

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Ive been using Thumbtack for 2yrs. Lead fees have gone up so much I cant even make a profit. A lot of times Ive paid lead fees and never even got the job. For example, I recently paid $129 lead fee for pressure washing a house. The estimate for this job was $200. The customer canceled the booking. I requested a refund through Thumbtack and was denied! Who is making these decisions? It makes no sense! That was the last dollar I will ever pay with Thumbtack. If you are considering using Thumbtack, youre wasting your time! And time is money! Dont do it !
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User's recommendation: Don’t waste your time and money on Thumbtack

Anonymous
map-marker Atlanta, Georgia

Can't login

Cant speak to live agents anymore there using automated assistant only. The reset password link is not getting sent
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User's recommendation: Thumbtack support is no longer using live agents

Anonymous
map-marker Somers, Connecticut

Hired a contractor from Thumb Tack and they did a horrible job plus ruin my existing pool stamped concrete deck, they want me to chase the contractor down because they can’t find them

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They made a mess plus ruin my existing stamped concrete pool deck and the also ruin my new pool storage box by getting cement on it that will not come off, they got clumps of wet cement on my concrete deck in many places, they did not use form boards to contain poured cement which ended flowing 3 inches thick
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User's recommendation: PLEASE beware they let any contractors on their site, when something goes wrong as it did with my service they can no longer find the contractor and expect me to chase them down

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