Thumbtack Reviews

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Ive been working through thumbtack for the past 6 years. Honestly it was great the first 2 years but as their company grew so did the fake leads and their fees! Their refund policy is basically non-existant. Their prices went up during the pandemic. I am paying more...
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1 comment
#2038421

We take these types of concerns very seriously and we're so sorry to hear if you've ever run into any clients that were not up to par with their requests. We ask that you report these types of leads to our team at https://help.thumbtack.com/article/reporting-suspicious-activity.

We strive to provide quality leads for our pros and this is where our Quality Commitment comes in. You can find out more at https://help.thumbtack.com/article/quality-commitment-terms.

We'd like to work to address your concerns and ask that you reach out to us in a private message via one of our social media channels and we'll dive in to see how we can better support you. We hope to hear from you soon.

ID
#2647183 Review #2647183 is a subjective opinion of poster.
Cons
  • Leads that i cannot respond to
  • Serviceman no show
  • Bad company policies

Subscription

I cant finished sign up, dont allow me to have any leads, or please cancel my subscription Respectfully Miguel Lara (650) 518-****
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ID
#2646314 Review #2646314 is a subjective opinion of poster.
Location
San Francisco, California
New Reviewer

Need to talk to someone

Someone was scheduled to put my dresser and they were in a accident is there any way someone else could come out this morning ?
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ID
#2645769 Review #2645769 is a subjective opinion of poster.
Preferred solution
A new person to put my dresser up
New Reviewer

Login issue

I need help loging into my account it keep asking for my card informant and I have already paid for the sevice
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ID
#2644233 Review #2644233 is a subjective opinion of poster.
Preferred solution
Login issue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Worst company

The worst company you can deal with. They steal your money. Run fast! This business should be closed down!
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1 comment
#2038424

We're so sorry to hear that you feel this way, Keit. We want you to see a great return from your investment on Thumbtack and we know how frustrating it can be when you feel you're not seeing success.

Please feel free to reach out to us via one of our social media channels and we'll work to address your concerns and better your experience. We look forward to speaking with you.

ID
#2644168 Review #2644168 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad experience

ive had a positive rating on my thumbtack pro account with 5 star reviews and all of the sudden you guys remove it because it was connected to a old account. i believe that should not reflect a old personal account as it was a separate entity from me personally as it was a LLC.
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1 comment
#2038426

Adam, we take these types of concerns very seriously and we'd be happy to jump in with you and take another look into your account. Feel free to reach out to our team via the last email you received from our team or reach out to us via social media with your account email. We'll work to help you get this figured out.

ID
#2634595 Review #2634595 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer
Dont use this company!!! I used Aces Landscaping and after they quoted me 12 k I gave Ricardo Perez 3k. After calling him non stop for four days he never answered when he agreed he would start the job the following day. He shows up in a beaten expedition with RPG...
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1 comment
#2027142

Jolene, we take concerns like this very seriously and we're so sorry to hear that your experience wasn't up to par. We have high expectations of service providers on Thumbtack and if you ever have a concern while working with a pro, we ask that you report it to our Trust and Safety team at https://help.thumbtack.com/report-a-concern.

Our team is constantly working to ensure we're connecting you with quality services you can trust and processing background checks is one way we do so. You can always check for the background check badge on their profile.

Please use the link above to report your experience to our team and we'll have someone reach out to you soon to follow up. We hope to help better your experience in the future.

ID
#2632946 Review #2632946 is a subjective opinion of poster.
Pros
  • Up accounts for pass criminal background
Loss
$3000
Preferred solution
Full refund
New Reviewer

Billing issues

Bad Billing.no customer service Fuuuuuuuuuuuuuuuuuuiiiuuuuuuuuuuuuuuuuuuuuuuuuu<;&amp;lt;cc. Cccckkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk uuuuuuuuuuuuuuuuuuuuuuu
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ID
#2630319 Review #2630319 is a subjective opinion of poster.
Service
Thumbtack Marketplaces Review Listing
Pros
  • No work
Cons
  • New way
Loss
$149
New Reviewer

I need help for making payments

I am having problem making payment making payments and I I don't wants to deducted automatically my bank for leads

User's recommendation: I don't even get help.

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ID
#2630129 Review #2630129 is a subjective opinion of poster.
Location
Los Angeles, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My account

I would like to know why my account has been deactivated. I have customer I have to reach out to and you guys deactivated my account. I need it reactivated

User's recommendation: Good.

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ID
#2630119 Review #2630119 is a subjective opinion of poster.
Preferred solution
My account reactivated
New Reviewer

Jennifer Owens lied to me

I want to pre charges she promised me he wouldnt take money out of my account not until another rep speaks with me and I give the ok. I have bills to pay. Cant believe they did that after our conversation straight dont care about people

User's recommendation: Don’t do it they just want your money.

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1 comment
#2025919

?????????????????? Try again in English

ID
#2625798 Review #2625798 is a subjective opinion of poster.
Loss
$283
Preferred solution
Full refund

Terrible company

This company does not care about its pros they will let the consumer say and lie in reviews and then tell you to go back and earn that 5 star rating. I would recommend Angi all day over them.
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1 comment
#2035118

We value our pros and want to make sure they receive the support they need at every corner. We're sorry to hear if you've ever felt differently.

We know there are always two sides to every review and we want to hear our pros out if you ever believe you've received a review in error. Please feel free to reach out to us and we can work to help better your experience with Thumbtack in the future.

ID
#2625695 Review #2625695 is a subjective opinion of poster.
Location
Santee, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Hi, I disputed my lead because she failed to provide an address I could find. I drove around for an hour and yall refuse to refund the lead! I allowed her to correct the address which took me another thirty minutes and still lead me to the wrong place. She then wanted...
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1 comment
#2026149

We know it can be frustrating when information changes after receiving a lead. We want to be sure we're providing you quality leads that lead to jobs.

While we cannot guarantee that you'll win every lead, it's important that we help you see a great return on your investment.

Please feel free to reach out to us via one of our social media channels and we'll be happy to take another look into this lead with you. We hope to hear from you soon.

ID
#2624272 Review #2624272 is a subjective opinion of poster.
Service
Thumbtack Leads
Cons
  • Leads not valid
  • Customer service
  • Quality and responsiveness of leads without accountability
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Double charge for exact match

Update by user Jul 18, 2021

Company fixed the issue and I have been provided with full refund.

Original review posted by user Jun 18, 2021
I replied to an Exact Match request on Jun 17 at 1:11 PM from 'julian dickey' and sent a quote at 4:05 PM and rather than a reply to my quote I got a second Exact Match request on Jun 17 at 1:19 PM (8 minutes after the first but I didn't from 'Julian. Dickey' (note the '.' added) for the basically same job and was charged $7.83 for a second time for the same customer and job... Please refund one of these charges.
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Resolved
ID
#2619270 Review #2619270 is a subjective opinion of poster.
Service
Thumbtack Leads
Pros
  • Leads for business services
Cons
  • Charged without receiving any business
Loss
$8
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Jul 17, 2021

Thumbtack replied that I could contact them via the various online ways that were precisely the waste I time I reported that were inadequate to resolving the issue. They obviously have no interest in keeping our business. This is precisely what I expected as they...

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1 comment
#2035117

It's sad to hear that you feel this way and we apologize that you've felt it's been difficult to get the help you've needed. We always have live agents available to help online, we can jump right in with you to address any concerns you may have or questions about a lead. Please feel free to reach out to us via one of our social media channels any time.

ID
#2645682 Review #2645682 is a subjective opinion of poster.
Location
Saint Petersburg, Florida